Notice Information
Notice Title
Unified Communications Network Replacement & CCaaS/UCaaS
Notice Description
It is the intention that FourNet replace the current telephony solution alongside the WAN, LAN & WLAN.
Lot Information
Lot 1
It is the intention that FourNet replace the current telephony solution alongside the WAN, LAN & WLAN. The proposed solution gives NGN far greater resilience to high volumes of incoming calls than our current set up, this is a direct recommendation in the recent Ofgem report and intervention after storm Arwen which NGN need to take action on. FourNet are providing a contact centre and UC platform which is built on the fundamentals of the cloud infrastructure project that is currently being delivered as part of their Agile Cloud service.
Procurement Information
It will be beneficial this contract to be aligned under the same managed service as our WAN, LAN and Unified Comms contract. No other partner can provide the integration between our Unified Comms solution and contact centre service as we are in contract with FourNet, who leverage their agile cloud for both. FourNet are CXone's only strategic integration partner, due to service interconnect with Agile Cloud. This will be a fully integrated solution rather than siloed services.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-0356cf
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/028198-2022
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Limited
- Procurement Method Details
- Award procedure without prior publication of a call for competition
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72000000 - IT services: consulting, software development, Internet and support
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- £568,222 £500K-£1M
Notice Dates
- Publication Date
- 7 Oct 20223 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- Not specified
- Award Date
- 27 Jul 20223 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Cancelled
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- NORTHERN GAS NETWORKS LIMITED
- Contact Name
- Harriet Wilkes, Rebecca Rowley
- Contact Email
- hwilkes@northerngas.co.uk, rrowley@northerngas.co.uk
- Contact Phone
- +44 7813523683, +44 7935077342
Buyer Location
- Locality
- LEEDS
- Postcode
- LS15 8TU
- Post Town
- Leeds
- Country
- England
-
- Major Region (ITL 1)
- TLE Yorkshire and The Humber
- Basic Region (ITL 2)
- TLE4 West Yorkshire
- Small Region (ITL 3)
- TLE42 Leeds
- Delivery Location
- TLI London
-
- Local Authority
- Leeds
- Electoral Ward
- Garforth & Swillington
- Westminster Constituency
- Leeds East
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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