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Customer Engagement Management System additional costs

NORTHERN GAS NETWORKS LIMITED

This public procurement record has 1 release in its history.

Award

29 Jul 2022 at 11:01

Award Notice
Summary of the contracting process

The public procurement process involves Northern Gas Networks Limited seeking a solution for additional costs related to a Customer Engagement Management System. The procurement is classified under IT services with a focus on consulting, software development, and support. The relevant contract was signed on 29 July 2022, following a limited procurement method without prior publication of a call for competition. The contract will allow customers to manage gas connections through a web-based portal, with the associated services delivered in Leeds, UK.

This opportunity presents significant business growth potential for companies specialising in IT services, particularly those with expertise in customer management systems and integration solutions. Businesses adept at software development and familiar with the gas distribution industry's operational requirements would be particularly well-suited to compete for future contracts with Northern Gas Networks, especially those capable of innovative solutions that streamline customer interactions.

How relevant is this notice?

Notice Information

Notice Title

Customer Engagement Management System additional costs

Notice Description

NGN have a requirement for a web based Connections Portal to allow customers to create, submit, view, amend and track gas connections.

Lot Information

Lot 1

tPoint have designed their solution around the creation of a tPoint based website combined with an integration with SAP to eliminate double keying of order data. This contract is for some additional costs to implement the portal for go live.

Procurement Information

TPoint are in contract with NGN, this is a variation to the contract as NGN have a requirement for a web based Connections Portal to allow customers to create, submit, view, amend and track gas connections. tPoint have designed their solution around the creation of a tPoint based website combined with an integration with SAP to eliminate double keying of order data.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-03574e
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/020763-2022
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£15,200 Under £100K

Notice Dates

Publication Date
29 Jul 20224 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
29 Jul 20224 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NORTHERN GAS NETWORKS LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEEDS
Postcode
LS15 8TU
Postcode Area
Leeds
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
TLE4 West Yorkshire
Local Authority
Leeds
Electoral Ward
Garforth & Swillington
Westminster Constituency
Leeds East

Supplier Information

Number of Suppliers
1
Supplier Name

Tpoint Solutions Limited

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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