Planning

Consultant Support - Customer Services

CENTRAL BEDFORDSHIRE COUNCIL

This public procurement record has 1 release in its history.

Planning

08 Sep 2022 at 08:17

Planning Notice
Summary of the contracting process

The Central Bedfordshire Council is planning a tender for consultant support in customer services, aiming to deliver best value services in the business analysis consultancy services category. This tender will involve a 3-month process to optimise customer services, including identifying changes, projects, costs, and benefits. The planned future notice date for the tender is week ending 7 October 2022, with a Market Engagement Event scheduled for 4 October 2022.

This tender by the Central Bedfordshire Council presents an opportunity for businesses specialising in business analysis consultancy services to compete for providing expert external advice. Companies experienced in delivering operating models, cost-benefit analyses, and project implementation in customer services would be well-suited to engage with the Council's requirements. The tender process includes a Market Engagement Event for potential bidders to learn more about the Council's plans and seek clarification on the tender details.

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Notice Information

Notice Title

Consultant Support - Customer Services

Notice Description

The Council seeks to secure the services of expert external advice to better understand how we can deliver best value services in Customer Services.

Lot Information

Lot 1

The Council seeks to secure the services of expert external advice to support the Council's Corporate Management Team (CMT) through a (circa) 3 month process to better understand how we can optimise our customer services to deliver the best value service to all of our residents. You will need to describe and document an operating model for customer services, persuading us of the case to change and benefits of the model.This must include identifying and setting out the changes and projects that will realise the operating model and a high-level plan that sequences the changes and projects. This should include high-level/ estimated (one-off and recurring) costs and benefits for each project and the programme as a whole.We plan to publish this tender week ending 7 October 2022. Ahead of this, we are holding a Market Engagement Event at 09:30 on 4 October via Microsoft Teams. This will provide bidders with an opportunity to hear more about our plans and timescales and ask any questions they may have. If you wish to attend please email procurement@centralbedfordshire.gov.uk with names and email addresses of attendees. Confirmation will be sent to you.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0366cb
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/025182-2022
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72221000 - Business analysis consultancy services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
8 Sep 20223 years ago
Submission Deadline
Not specified
Future Notice Date
7 Sep 2022Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CENTRAL BEDFORDSHIRE COUNCIL
Contact Name
+44 3003005997
Contact Email
procurement@centralbedfordshire.gov.uk
Contact Phone
+44 3003008000

Buyer Location

Locality
CHICKSANDS
Postcode
SG17 5TQ
Post Town
Stevenage
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH2 Bedfordshire and Hertfordshire
Small Region (ITL 3)
TLH25 Central Bedfordshire
Delivery Location
TLH25 Central Bedfordshire
Local Authority
Central Bedfordshire
Electoral Ward
Shefford
Westminster Constituency
Hitchin

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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