Award

Provision of a Health and Social Care Communication Support Service in Northern Ireland, for People who are Deaf, deafblind and Hard of Hearing

PROCUREMENT AND LOGISTICS SERVICE

This public procurement record has 2 releases in its history.

Award

31 Mar 2023 at 09:59

Tender

23 Sep 2022 at 14:47

Summary of the contracting process

The Department of Health, Northern Ireland, through the Procurement and Logistics Service, has completed a tender process for the provision of a Health and Social Care Communication Support Service in Northern Ireland. The service aims to facilitate communication between Deaf, deafblind, and hard of hearing individuals and hearing people. The procurement focused on translation services under the services category. The main contracting authority is based in Belfast, UK. The procurement method used was an open procedure, with the award already granted to SIGN LANGUAGE INTERACTIONS LIMITED and Hands That Talk. The contract was signed on 31st March 2023, with a total value of £5,000,000.

This tender presents significant business growth opportunities for companies specializing in language interpretation services, particularly those experienced in providing support to individuals with hearing impairments. Businesses offering British Sign Language (BSL) interpreters, translators, and other communication services are well-suited to compete. The tender process included specific services like face-to-face sign language interpreters, remote video relay interpreting, and note-takers, catering to diverse language needs. The Procurement and Logistics Service, acting as the buyer, has outlined a clear expectation for the service provider to accommodate the communication requirements of all service users, including ethnic minorities with distinct language needs.

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Notice Title

Provision of a Health and Social Care Communication Support Service in Northern Ireland, for People who are Deaf, deafblind and Hard of Hearing

Notice Description

The Department of Health, Northern Ireland, plan to appoint a single provider to deliver a Communication Support Services to allow communication between Deaf, deafblind and Hard of Hearing people and hearing people, in attendance, or via video conferencing settings. The Provider shall provide the following Services: * BSL/ISL Sign Language Interpreters (Face to Face) * BSL/ISL Sign Language Interpreters (Remote: Video Relay Interpreting and Video Interpretation) * BSL/ISL Deaf Intralingual Interpreters (Relay Interpreters) * BSL/ISL Translators * Interpreters for deafblind people * Lip speakers * Note takers * Speech to Text Reporting Given the growing presence of ethnic minorities with different language needs there is an expectation that the provider will provide a service that responds to the specific needs of all Service Users, including language provision for those for whom BSL or ISL is not a native language.

Lot Information

Lot 1

The Department of Health, Northern Ireland, plan to appoint a single provider to deliver a Communication Support Services to allow communication between Deaf, deafblind and Hard of Hearing people and hearing people, in attendance, or via video conferencing settings. The Provider shall provide the following Services: * BSL/ISL Sign Language Interpreters (Face to Face) * BSL/ISL Sign Language Interpreters (Remote: Video Relay Interpreting and Video Interpretation) * BSL/ISL Deaf Intralingual Interpreters (Relay Interpreters) * BSL/ISL Translators * Interpreters for deafblind people * Lip speakers * Note takers * Speech to Text Reporting Given the growing presence of ethnic minorities with different language needs there is an expectation that the provider will provide a service that responds to the specific needs of all Service Users, including language provision for those for whom BSL or ISL is not a native language. Additional information: The Service is Demand led so the total Value of the Contract may increase in line with actual demand

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-036b1a
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/009420-2023
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79530000 - Translation services

79540000 - Interpretation services

Notice Value(s)

Tender Value
£5,000,000 £1M-£10M
Lots Value
£5,000,000 £1M-£10M
Awards Value
Not specified
Contracts Value
£5,000,000 £1M-£10M

Notice Dates

Publication Date
31 Mar 20232 years ago
Submission Deadline
26 Oct 2022Expired
Future Notice Date
Not specified
Award Date
30 Mar 20232 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Active
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
PROCUREMENT AND LOGISTICS SERVICE
Contact Name
Peter Smyth
Contact Email
dsccbids@hscni.net
Contact Phone
Not specified

Buyer Location

Locality
BELFAST
Postcode
BT12 6HU
Post Town
Northern Ireland
Country
Northern Ireland

Major Region (ITL 1)
TLN Northern Ireland
Basic Region (ITL 2)
TLN0 Northern Ireland
Small Region (ITL 3)
TLN06 Belfast
Delivery Location
TLN Northern Ireland

Local Authority
Belfast
Electoral Ward
Blackstaff
Westminster Constituency
Belfast South and Mid Down

Supplier Information

Number of Suppliers
2
Supplier Names

HANDS THAT TALK

SIGN LANGUAGE INTERACTIONS

Open Contracting Data Standard (OCDS)

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