Notice Information
Notice Title
Merchant Acquiring Services 2022
Notice Description
The Council needs to procure the services of a merchant acquirer. A merchant acquirer is a financial institution that processes credit and debit card transactions for a company. The scope of their involvement includes the processing of the payment, authentication of the customer, card authorisation, receiving the money form the card-issuing bank and assisting the Council with refunds and chargebacks. Without having a merchant acquirer, the Council will be unable to accept card payments. The bulk of the transactions that will be taken against this contract will be for the Tamar Bridge Toll Fees and our Pay on Foot machines in our Car Parks (new to the contract). The Parking Service currently operates 9 pay on foot car parks (soon to increase to 11), which enable customers to pay for their parking using a mixture of cash and card payments. They are currently using a separate merchant and would like to use the corporate contract. The ability for our customers to pay by card at car parks will reduce the amount of cash collected and drive down costs of collection, it will also reduce the associated risks of any loss of revenue due to non-collections, or full car park machines. It is anticipated that the number of card payments that will be taken in a year at these car parks will be approximately 1million. A further requirement of this contract is to allow Cornwall Council to lease mobile chip and pin devices which are used by services where direct integration to our cash receipting system is not an option. Examples include Tremorvah Industries where fees are paid for goods, Maritime services for overnight harbour moorings, and cafe's in Council buildings such as Kresen Kernow. Expanding the use of card payments enhances the customer experience and since the COVID pandemic it is the preferred payment method of most businesses and our customers will expect to pay in this fashion. An added benefit is that it will further reduce the need for the Council to accept cash/cheque payments which have expensive overheads in collection, processing and reconciliation
Lot Information
Lot 1
The Council needs to procure the services of a merchant acquirer. A merchant acquirer is a financial institution that processes credit and debit card transactions for a company. The scope of their involvement includes the processing of the payment, authentication of the customer, card authorisation, receiving the money form the card-issuing bank and assisting the Council with refunds and chargebacks. Without having a merchant acquirer, the Council will be unable to accept card payments. The bulk of the transactions that will be taken against this contract will be for the Tamar Bridge Toll Fees and our Pay on Foot machines in our Car Parks (new to the contract). The Parking Service currently operates 9 pay on foot car parks (soon to increase to 11), which enable customers to pay for their parking using a mixture of cash and card payments. They are currently using a separate merchant and would like to use the corporate contract. The ability for our customers to pay by card at car parks will reduce the amount of cash collected and drive down costs of collection, it will also reduce the associated risks of any loss of revenue due to non-collections, or full car park machines. It is anticipated that the number of card payments that will be taken in a year at these car parks will be approximately 1million. A further requirement of this contract is to allow Cornwall Council to lease mobile chip and pin devices which are used by services where direct integration to our cash receipting system is not an option. Examples include Tremorvah Industries where fees are paid for goods, Maritime services for overnight harbour moorings, and cafe's in Council buildings such as Kresen Kernow. Expanding the use of card payments enhances the customer experience and since the COVID pandemic it is the preferred payment method of most businesses and our customers will expect to pay in this fashion. An added benefit is that it will further reduce the need for the Council to accept cash/cheque payments which have expensive overheads in collection, processing and reconciliation
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-03736d
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/028077-2022
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
66 - Financial and insurance services
-
- CPV Codes
66110000 - Banking services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 6 Oct 20223 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- Not specified
- Award Date
- 30 Sep 20223 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Cancelled
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- CORNWALL COUNCIL
- Contact Name
- Miss Tamsyn Willcocks
- Contact Email
- tamsyn.willcocks@cornwall.gov.uk
- Contact Phone
- +44 1872322562
Buyer Location
- Locality
- TRURO
- Postcode
- TR1 3AY
- Post Town
- Truro
- Country
- England
-
- Major Region (ITL 1)
- TLK South West (England)
- Basic Region (ITL 2)
- TLK3 Cornwall and Isles of Scilly
- Small Region (ITL 3)
- TLK30 Cornwall and Isles of Scilly
- Delivery Location
- TLK South West (England)
-
- Local Authority
- Cornwall
- Electoral Ward
- Truro Boscawen & Redannick
- Westminster Constituency
- Truro and Falmouth
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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