Planning

Digital Information Platform (PIN ONLY)

LONDON NORTH EASTERN RAILWAY LTD.

This public procurement record has 1 release in its history.

Planning

27 Oct 2022 at 13:48

Planning Notice
Summary of the contracting process

The London North Eastern Railway Ltd. is planning a tender for a Digital Information Platform (PIN ONLY) to enhance customer journey experience with real-time communication tools accessible via mobile or laptop devices. The platform aims to provide personalised content and offers based on the customer's journey, with a deadline for suppliers to express interest by 11/11/2022. This opportunity falls under the goods procurement category and is planned to be conducted through the "Spark" Dynamic Purchasing System, offering potential business growth for suppliers in the software package and information systems sector.

This procurement process by London North Eastern Railway Ltd. is at the planning stage, inviting potential suppliers to participate in the initial questionnaire before the future notice date on 2022-11-24. Businesses specializing in software packages and information systems sector, particularly those experienced in agile development and API interfaces, would be well-suited to compete. The opportunity presents a chance for suppliers to engage with a railway services buyer, potentially gaining access to ongoing development projects and collaborations within the UK region to support public transport services.

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Notice Information

Notice Title

Digital Information Platform (PIN ONLY)

Notice Description

At LNER we want to deliver maximum value to all customers travelling with us across their whole journey experience. However with the majority of customers not booking direct with LNER one of our challenges is consistently communicating with customers about their journey in real time. Equally for our direct bookers they may not have downloaded our app or signed up to journey alerts which again makes it difficult to serve in-journey information to them when they need it. LNER are looking to build a digital platform that can be accessed in journey (eg via QR codes) by direct and in-direct customers to gain access to the multiple customer experience tools and services offered both at station and on-board. This platform would be accessible via a customers mobile or laptop device, and would be personalised based on their journey location. LNER would also build out this platform to deliver personalised content and offers to customers based on their journey, and give customers the ability to feedback about various aspects of the estate, fleet and service to allow us to respond more rapidly to customer pain points. The platform should be self contained wherever possible to do so. Feeding in data via API interface/open data feeds into the portal itself as opposed to handing off to existing supplier systems. This is to allow for customer personalisation of the information, removal of any user login barriers and to deliver a seamless user experience. An agile approach to accurately delivering requirements to time, cost and quality, in addition to having the scope and capability to further develop at pace, as requested by LNER, is a fundamental requirement. We are looking to engage with potential suppliers in preparation for a further competition that we intend to run on the "Spark" Dynamic Purchasing System https://www.crowncommercial.gov.uk/agreements/RM6094 using our e-sourcing Platform Proactis. Potentially Interested suppliers are kindly requested to complete the questionnaire at https://forms.office.com/r/BNFThD69pD to share initial insights

Lot Information

Lot 1

We are looking to engage with potential suppliers for a digital information platform in preparation for a further competition that we intend to run on the "Spark" Dynamic Purchasing System https://www.crowncommercial.gov.uk/agreements/RM6094 using our e-sourcing Platform Proactis. Potentially Interested suppliers are kindly requested to complete the questionnaire at https://forms.office.com/r/BNFThD69pD to share initial insights. Please complete the questionnaire by 11/11/2022

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-037cd1
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/030366-2022
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Dynamic
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
27 Oct 20223 years ago
Submission Deadline
Not specified
Future Notice Date
24 Nov 2022Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LONDON NORTH EASTERN RAILWAY LTD.
Contact Name
Not specified
Contact Email
anke.tymens@lner.co.uk
Contact Phone
Not specified

Buyer Location

Locality
YORK
Postcode
N/A
Post Town
Not specified
Country
Not specified
Major Region (ITL 1)
Not specified
Basic Region (ITL 2)
Not specified
Small Region (ITL 3)
Not specified
Delivery Location
Not specified
Local Authority
Not specified
Electoral Ward
Not specified
Westminster Constituency
Not specified

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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