Notice Information
Notice Title
Service Now (People Gateway) & Engage
Notice Description
The People Gateway provides our customers with a knowledge base, and a way of communicating with the team, submitting information, requests and case management. Engage ESM, provides us with the technical support.
Lot Information
Lot 1
The People Gateway is a repository for our polices, procedures and FAQ's, and it also allows the business to communicate, submit information, forms and to raise enquiries with the People Team. The functionality also enables us to effectively manage the volume of work and prioritise cases where necessary to improve the overall customer experience.
Procurement Information
The current contract is due to expire on 31 December 2022, if we don't extend the contract, we will essentially lose the People Gateway functionality. The People Gateway is not only a repository for our polices, procedures and FAQ's, but it also allows the business to communicate, submit information or forms or to raise enquiries with the People Team. The functionality also enables us to effectively manage the volume of work and prioritise cases where necessary to improve the overall customer experience. Service Now are market leaders for this type of product, therefore if we went out to tender we would struggle to find a comparable product. We have been with both Service Now and Engage for over 6 years now and the People Gateway is something that is used widely across the business. With Digital Services also being with Service Now, it allows us to share information on occasions as we have done with the Agile Working Scheme. Changing suppliers at this stage so close to the go-live date for Project Evolve, would not only generate a lot of additional work ahead of the new system, but it would also be very disruptive for the business.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-0391d7
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/035636-2022
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Goods
- Procurement Method
- Limited
- Procurement Method Details
- Negotiated without publication of a contract notice
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
-
- CPV Codes
48100000 - Industry specific software package
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- £366,800 £100K-£500K
Notice Dates
- Publication Date
- 16 Dec 20223 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- Not specified
- Award Date
- 16 Dec 20223 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- COVENTRY UNIVERSITY
- Contact Name
- Not specified
- Contact Email
- ae0082@coventry.ac.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- COVENTRY
- Postcode
- CV1 5FB
- Post Town
- Coventry
- Country
- England
-
- Major Region (ITL 1)
- TLG West Midlands (England)
- Basic Region (ITL 2)
- TLG3 West Midlands
- Small Region (ITL 3)
- TLG33 Coventry
- Delivery Location
- TLG33 Coventry
-
- Local Authority
- Coventry
- Electoral Ward
- St Michael's
- Westminster Constituency
- Coventry South
Further Information
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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