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Membership Recruitment & Promotion of Products

Historic Environment Scotland

This public procurement record has 2 releases in its history.

Award

06 Mar 2023 at 13:49

Award Notice
Tender

11 Jan 2023 at 14:18

Tender Notice
Summary of the contracting process

Historic Environment Scotland has completed a tender process for the "Membership Recruitment & Promotion of Products" contract. The procurement involved services related to membership organisation services and primarily focused on selling memberships, admissions products, and encouraging donations at Stirling Castle during the peak season (April to late October). The procurement method was an open procedure, and the contract has been awarded to Complete Works (Boo Consultancy Ltd). The value of the contract is 41,720 GBP, with the contract signed on 6th March 2023.

This opportunity presents potential for growth to businesses proficient in selling memberships and products within the tourism industry. Suitable businesses should possess experience in international sales and engaging with diverse visitor profiles. Additionally, businesses that can provide a highly motivated and flexible team to work on-site at historical sites like Stirling Castle would align well with the requirements. The procurement process included scoring criteria related to relevant experience, method of delivery, security accreditations, environmental impact, and fair work practices, alongside pricing considerations, making it an attractive prospect for businesses aiming to expand in the heritage tourism sector.

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Notice Information

Notice Title

Membership Recruitment & Promotion of Products

Notice Description

Historic Environment Scotland is looking for a highly experienced and flexible team who can provide a service selling memberships, admissions products and where appropriate, encouraging donations. Outstanding communication skills will be expected, and it is vital that they can engage with our visitors in an appropriate way. The team will have a positive attitude and will be able to work alongside the HES operations team on site. There must also be a high level of motivation to achieve targets. Stirling Castle is a key site for HES and the work will predominantly be based there. In peak season 2022 (April to October), Stirling Castle welcomed 354,819 visitors through its doors. 24% of which were Scots, 19% rest of the UK and 57% were from overseas. The successful team must be confident and skilled at selling in an international environment. There may be a requirement for work at other sites throughout the season, this will depend on visitor numbers and any special events that are being held. The contract will cover our peak season which is April through to late October.

Lot Information

Lot 1

Historic Environment Scotland is looking for a highly experienced and flexible team who can provide a service selling memberships, admissions products and where appropriate, encouraging donations. Outstanding communication skills will be expected, and it is vital that they can engage with our visitors in an appropriate way. The team will have a positive attitude and will be able to work alongside the HES operations team on site. There must also be a high level of motivation to achieve targets. Stirling Castle is a key site for HES and the work will predominantly be based there. In peak season 2022 (April to October), Stirling Castle welcomed 354,819 visitors through its doors. 24% of which were Scots, 19% rest of the UK and 57% were from overseas. The successful team must be confident and skilled at selling in an international environment. There may be a requirement for work at other sites throughout the season, this will depend on visitor numbers and any special events that are being held. The contract will cover our peak season which is April through to late October. The supplier must adopt a flexible approach and be able to come up with creative and effective techniques for approaching the public. The supplier will need to be able to provide sufficient team members., HES anticipates that the staffing commitment will need to flex as anticipated numbers change throughout the season (extra locations/events, busy periods such weekends and school holidays). As a rough guide, HES anticipates 1 or 2 members of staff per day at Stirling Castle depending on the day of the week or time of year. If the supplier feels they can increase sales to a level to deliver ROI by having more staff, this should be highlighted in the tender response. The supplier will be expected to meet HES's internal scoring standards for VSQA and Mystery visits. Details of this will be discussed with the successful supplier upon appointment. There will be a requirement for the team to be on site for staff training before any selling days commence. Due to the team working on HES sites and having access to the till systems the following training courses will need to be completed, these will be provided by HES - - Information Security Awareness (e-learning) - Data Protection Essentials (e-learning) - Introduction to Safeguarding (e-learning) - Counter Terrorism Awareness (e-learning) - PCI DSS (on site training by site management team) We anticipate this to be at least one full day of on site training, and the dates will be agreed with the successful supplier. The supplier is responsible for all issues relating to management of their staff on site.

Renewal: After the initial 2 year contract period, there will be an option to extend the contract by a further 2 years which will be reviewed annually.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-03969c
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/006451-2023
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

98 - Other community, social and personal services

CPV Codes

98100000 - Membership organisation services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£41,720 Under £100K

Notice Dates

Publication Date
6 Mar 20233 years ago
Submission Deadline
13 Feb 2023Expired
Future Notice Date
Not specified
Award Date
6 Mar 20233 years ago
Contract Period
3 Apr 2023 - 31 Mar 2025 1-2 years
Recurrence
After the initial 2 year contract period, there will be an option to extend by a further 2 year so any further notices would be published in 2027.

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Historic Environment Scotland
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EDINBURGH
Postcode
EH9 1SH
Postcode Area
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM Scotland
Local Authority
City of Edinburgh
Electoral Ward
Southside/Newington
Westminster Constituency
Edinburgh South

Supplier Information

Number of Suppliers
1
Supplier Name

Complete Works (Boo Consultancy Ltd)

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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