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Customer Satisfaction Tracker - Assistance Cases

Foreign Commonwealth and Development Office

This public procurement record has 1 release in its history.

AwardUpdate

02 Feb 2023 at 14:34

Award Notice
Summary of the contracting process

The Foreign, Commonwealth & Development Office has awarded a contract for the provision of market research services titled "Customer Satisfaction Tracker - Assistance Cases". The contract, valued at £648,851.87 GBP, involves qualitative and quantitative research to gather feedback from customers and improve service delivery. The contract period is from 2020-02-10 to 2024-03-31, with an extension granted to 31st March 2024 for additional analysis and deep dive synthesis of findings. The buying organisation is based in London, United Kingdom, and the procurement process has reached the award stage.

This tender opportunity for market research services presents a chance for businesses, especially those in the service sector, to engage with the Foreign, Commonwealth & Development Office. Companies experienced in providing customer feedback analysis and service improvement strategies would be well-suited to compete for this contract. The potential for a 12-month extension also marks a long-term business opportunity in aiding the organisation's continuous service enhancement efforts.

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Notice Information

Notice Title

Customer Satisfaction Tracker - Assistance Cases

Notice Description

Lot Information

Lot 1

This qualitative and quantitative research gathers feedback from customers that informs our quality assistance strategy and provides measures of service delivery that form the basis for continuous improvements to services.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-03a267
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/003284-2023
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79310000 - Market research services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£648,851 £500K-£1M

Notice Dates

Publication Date
2 Feb 20233 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Not Specified
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Foreign Commonwealth and Development Office
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1A 2AH
Postcode Area
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

IFF Research

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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