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Out of Hours Call Handling

Network Homes

This public procurement record has 2 releases in its history.

Award

20 Jul 2023 at 19:05

Award Notice
Tender

08 Feb 2023 at 16:05

Tender Notice
Summary of the contracting process

Network Homes recently awarded a contract for an "Out of Hours Call Handling" services, valued at £480,000, to Norse Commercial Services Limited. The procurement process was completed on 17th May 2023. The buying organization, Network Homes, based in Wembley, UK, sought this service in the "Call centre" category. The contract duration is 2 years, extendable by three years annually based on performance reviews. The procurement method employed was an open procedure.

This tender provides an opportunity for businesses specializing in call centre services to engage with Network Homes. Companies with experience in providing out-of-hours call handling services can compete for this contract. The location of the service delivery is focused within the United Kingdom. Interested businesses need to ensure compliance with the defined quality and cost criteria as part of the evaluation process for this procurement opportunity.

How relevant is this notice?

Notice Information

Notice Title

Out of Hours Call Handling

Notice Description

Network Homes requires a contract for an Out of Hours Call Handling Services for the use by residents .This contract will be awarded for 2 years with option to extend for further three years on annually renewable basis (Subject to performance reviews)

Lot Information

Lot 1

Network Homes requires a contract for an Out of Hours Call Handling Services for the use by residents .This contract will be awarded for 2 years with option to extend for further three years on annually renewable basis (Subject to performance reviews)

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-03a404
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/021024-2023
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£350,000 £100K-£500K
Lots Value
£350,000 £100K-£500K
Awards Value
Not specified
Contracts Value
£480,000 £100K-£500K

Notice Dates

Publication Date
20 Jul 20233 years ago
Submission Deadline
15 Mar 2023Expired
Future Notice Date
Not specified
Award Date
17 May 20233 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Network Homes
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WEMBLEY
Postcode
HA9 0HP
Postcode Area
Harrow
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI7 Outer London - West and North West
Small Region (ITL 3)
TLI72 Brent
Delivery Location
Not specified
Local Authority
Brent
Electoral Ward
Wembley Park
Westminster Constituency
Brent West

Supplier Information

Number of Suppliers
1
Supplier Name

Norse Commercial Services Limited

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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