Notice Information
Notice Title
Delay Repay Platform development, support & management PIN Only
Notice Description
LNER is embarking on a transformational journey to develop a platform for delay repay claiming and processing, as part of our ongoing efforts to provide a seamless digital customer experience for our rail travellers in the UK and beyond. We are seeking a supplier to join us on this exciting journey and help us create a slick, intuitive, and digital-first platform. The platform will enable our customers to claim delay repay compensation, check their claim status, and understand if their claim is valid under the delay repay compensation scheme. It will also allow them to manage their claims online and access information about our services easily. LNER operates long-distance high-speed services on a route that stretches over 900 miles, and we are committed to reducing customer effort when interacting with us. Our goal is to fully automate the delay repay claim process by 2025, and become market-leading in the transport industry and beyond. We are looking to engage the market to identify suppliers with the required expertise, experience, and capabilities to develop such a platform and to gain a general insight on potential routes to market and expected costs. We look forward to receiving your response to help us refining the procurement approach for this exciting project.
Lot Information
Lot 1
LNER is looking to engage with potential suppliers in the market to identify appropriate routes for a competitive tender or further competition and gain an insight on expected costs and factors to take into account. We intend to publish a tender for the requirement in the next 90 days or so. Potentially Interested suppliers are kindly requested to complete the questionnaire at https://forms.office.com/e/EfBk76hEyW to share initial insights
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-03b52d
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/008368-2023
- Current Stage
- Planning
- All Stages
- Planning
Procurement Classification
- Notice Type
- Planning Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72000000 - IT services: consulting, software development, Internet and support
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 22 Mar 20232 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- 29 Jun 2023Expired
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Planned
- Lots Status
- Planned
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- LONDON NORTH EASTERN RAILWAY LTD.
- Contact Name
- Not specified
- Contact Email
- anke.tymens@lner.co.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- YORK
- Postcode
- N/A
- Post Town
- Not specified
- Country
- Not specified
-
- Major Region (ITL 1)
- Not specified
- Basic Region (ITL 2)
- Not specified
- Small Region (ITL 3)
- Not specified
- Delivery Location
- Not specified
-
- Local Authority
- Not specified
- Electoral Ward
- Not specified
- Westminster Constituency
- Not specified
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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