Field Service Management

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-03b67e-2023-06-16T09:00:05+01:00",
    "date": "2023-06-16T09:00:05+01:00",
    "ocid": "ocds-h6vhtk-03b67e",
    "description": "Please note the the tender will be run via our procurement portal, Bravo, which requires suppliers to be registered to participate. Failure to register will result in the supplier not being able to participate in the procurement event. After registration, suppliers must request access to the tender documents by e-mailing robin.coomber@wwutilities.co.uk; Please include your registration details on the e-mail as these will be required to provide access to the procurement documentation. A Field Service Management Pre-Qualification session is planned for early April. The 2 hour session will be held online via MS Teams. Wales and West Utilities will provide some context to the FSM procurement exercise and provide a walkthrough of the procurement documents. There will be a supplier Q&A at the end of the session. Further details will be published via the Bravo portal in due course. Suppliers who have registered to participate in this procurement exercise will be invited to this event.",
    "initiationType": "tender",
    "tender": {
        "id": "ocds-h6vhtk-03b67e",
        "legalBasis": {
            "id": "32014L0025",
            "scheme": "CELEX"
        },
        "title": "Field Service Management",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "72000000",
            "description": "IT services: consulting, software development, Internet and support"
        },
        "mainProcurementCategory": "services",
        "description": "IT Services Contract",
        "value": {
            "amount": 48000000,
            "currency": "GBP"
        },
        "lots": [
            {
                "id": "1",
                "description": "Wales and West Utilities provide the infrastructure to deliver gas safely and securely to 2.5 million homes and business across Wales and the south west of England. We don't sell gas, we transport it, and more than 7.5 million people in our network rely on us to do so. Our dedicated team manages a network of more than 35,000 kilometres of gas pipes to make sure we continue to provide a safe and reliable gas supply 24 hours a day, 365 days a year. This involves responding to gas emergencies, maintaining and replacing our gas network, and connecting new customers. Wales & West Utilities are seeking a new Field Service Management (FSM) solution for improved efficiency and productivity. Activities includes, but are not limited to: * Sourcing and implementing a FSM solution that is compatible with SAP S/4 HANA and has the capabilities to deliver all WWU Field Service Management functional and non-functional requirements. * Configuring and extending the FSM solution to meet the specific needs of Wales & West Utilities * Providing an integrated scheduling and despatch solution with the FSM solution, and 3rd Party solutions according to WWU requirements. * Integrating the FSM solution with SAP S/4 HANA and any other necessary systems such as (but not limited to) SAP C4C CRM, Azure Integration Layer, and ESRI GIS * Configuration/ extension, of the S4 HANA, Scheduling Solution and Integration related to the FSM Solution. * Providing testing, and training support to Wales and West Utilities employees to ensure a smooth implementation and adoption of the FSM solution * Providing a service transition to WWU Application support partners for ongoing maintenance and support for the FSM solution * Adopting a business oriented approach and not solely focussing on IT/technical system delivery",
                "value": {
                    "amount": 48000000,
                    "currency": "GBP"
                },
                "contractPeriod": {
                    "durationInDays": 3600
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "The initial contract duration will be 5 years (which assumes up to 18 months to complete implementation, followed by 3 years of operational service), with Wales and West Utilities having the option to extend the Contract by an aggregate duration of up to an additional five years in one 3 year and one 2 year increments (i.e. 5+3+2)."
                },
                "secondStage": {
                    "minimumCandidates": 4,
                    "maximumCandidates": 4
                },
                "selectionCriteria": {
                    "description": "Please refer to Descriptive Document, Pre-Qualification Questionnaire and Selection Instructions available via the Bravo e-Sourcing site."
                },
                "submissionTerms": {
                    "variantPolicy": "notAllowed"
                },
                "hasOptions": true,
                "options": {
                    "description": "The contract value is expected to be up to PS48,000,000 (net of VAT) during the overall maximum 10-year term, which includes the estimated cost of implementation, ongoing operational service charges, contract extensions, and contract changes. The contract value is an estimate only and will be dependent upon whether an extension (in part or in whole) is enacted, whether any optional services (in part or in whole) are enacted, and the extent of any contract changes."
                },
                "status": "active"
            }
        ],
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "72250000",
                        "description": "System and support services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "72260000",
                        "description": "Software-related services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKK"
                    },
                    {
                        "region": "UKL"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "submissionMethod": [
            "electronicSubmission",
            "written"
        ],
        "submissionMethodDetails": "https://sourcing4wwu.bravosolution.co.uk/web/login.html",
        "documents": [
            {
                "id": "economic",
                "documentType": "economicSelectionCriteria"
            },
            {
                "id": "technical",
                "documentType": "technicalSelectionCriteria"
            }
        ],
        "procurementMethod": "selective",
        "procurementMethodDetails": "Competitive dialogue",
        "tenderPeriod": {
            "endDate": "2023-05-08T16:00:00+01:00"
        },
        "secondStage": {
            "invitationDate": "2023-06-12T00:00:00+01:00"
        },
        "submissionTerms": {
            "languages": [
                "en"
            ],
            "bidValidityPeriod": {
                "durationInDays": 180
            }
        },
        "hasRecurrence": false,
        "amendments": [
            {
                "id": "1",
                "unstructuredChanges": [
                    {
                        "oldValue": {
                            "date": "2023-05-08T16:00:00+01:00"
                        },
                        "newValue": {
                            "date": "2023-05-09T17:00:00+01:00"
                        },
                        "where": {
                            "section": "IV.2.2"
                        }
                    }
                ]
            },
            {
                "id": "2",
                "description": "Wales and West Utilities has shortlisted the following suppliers to be taken through to the Dialogue Phase for the procurement of a Field Service Management Solution: 1. Accenture (UK) Limited 2. Atos IT Services UK Limited 3. Oracle UK Corporation Limited 4. Wipro Limited"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-COH-05046791",
            "name": "WALES & WEST UTILITIES LIMITED",
            "identifier": {
                "legalName": "WALES & WEST UTILITIES LIMITED",
                "id": "05046791",
                "scheme": "GB-COH"
            },
            "address": {
                "streetAddress": "Wales & West House,Spooner Close, Celtic Springs, Coedkernew",
                "locality": "NEWPORT",
                "region": "UKL21",
                "postalCode": "NP108FZ",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Robin Coomber",
                "email": "robin.coomber@wwutilities.co.uk",
                "url": "https://sourcing4wwu.bravosolution.co.uk/web/login.html"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.wwutilities.co.uk/",
                "classifications": [
                    {
                        "scheme": "TED_CE_ACTIVITY",
                        "id": "PRODUCTION_TRANSPORT_DISTRIBUTION_GAS_HEAT",
                        "description": "Production, transport and distribution of gas and heat"
                    }
                ]
            }
        },
        {
            "id": "GB-FTS-10313",
            "name": "Wales and West Utilities",
            "identifier": {
                "legalName": "Wales and West Utilities"
            },
            "address": {
                "locality": "Newport",
                "countryName": "United Kingdom"
            },
            "roles": [
                "reviewBody"
            ]
        }
    ],
    "buyer": {
        "id": "GB-COH-05046791",
        "name": "WALES & WEST UTILITIES LIMITED"
    },
    "language": "en"
}