Notice Information

  • Notice Title

    Field Service Management

  • Notice Description

    IT Services Contract

  • Lot Information

    Lot 1

    Wales and West Utilities provide the infrastructure to deliver gas safely and securely to 2.5 million homes and business across Wales and the south west of England. We don't sell gas, we transport it, and more than 7.5 million people in our network rely on us to do so. Our dedicated team manages a network of more than 35,000 kilometres of gas pipes to make sure we continue to provide a safe and reliable gas supply 24 hours a day, 365 days a year. This involves responding to gas emergencies, maintaining and replacing our gas network, and connecting new customers. Wales & West Utilities are seeking a new Field Service Management (FSM) solution for improved efficiency and productivity. Activities includes, but are not limited to: * Sourcing and implementing a FSM solution that is compatible with SAP S/4 HANA and has the capabilities to deliver all WWU Field Service Management functional and non-functional requirements. * Configuring and extending the FSM solution to meet the specific needs of Wales & West Utilities * Providing an integrated scheduling and despatch solution with the FSM solution, and 3rd Party solutions according to WWU requirements. * Integrating the FSM solution with SAP S/4 HANA and any other necessary systems such as (but not limited to) SAP C4C CRM, Azure Integration Layer, and ESRI GIS * Configuration/ extension, of the S4 HANA, Scheduling Solution and Integration related to the FSM Solution. * Providing testing, and training support to Wales and West Utilities employees to ensure a smooth implementation and adoption of the FSM solution * Providing a service transition to WWU Application support partners for ongoing maintenance and support for the FSM solution * Adopting a business oriented approach and not solely focussing on IT/technical system delivery

    Options: The contract value is expected to be up to PS48,000,000 (net of VAT) during the overall maximum 10-year term, which includes the estimated cost of implementation, ongoing operational service charges, contract extensions, and contract changes. The contract value is an estimate only and will be dependent upon whether an extension (in part or in whole) is enacted, whether any optional services (in part or in whole) are enacted, and the extent of any contract changes.

    Renewal: The initial contract duration will be 5 years (which assumes up to 18 months to complete implementation, followed by 3 years of operational service), with Wales and West Utilities having the option to extend the Contract by an aggregate duration of up to an additional five years in one 3 year and one 2 year increments (i.e. 5+3+2).

Notice Details

  • Notice Details

    Open Contracting ID

    ocds-h6vhtk-03b67e

    Publication Source

    Find A Tender Service

    Latest Notice

    https://www.find-tender.service.gov.uk/Notice/017115-2023

    Current Stage

    Tender

    All Stages

    Tender


    Notice Type

    Tender Notice

    Procurement Type

    Standard

    Procurement Category

    Services

    Procurement Method

    Selective

    Procurement Method Details

    Competitive dialogue

    Tender Suitability

    Not specified

    Awardee Scale

    Not specified

  • Common Procurement Vocabulary (CPV)

    CPV Divisions

    72 - IT services: consulting, software development, Internet and support


    CPV Codes

    72000000 - IT services: consulting, software development, Internet and support

    72250000 - System and support services

    72260000 - Software-related services

  • Notice Value(s)

    Tender Value

    £48,000,000 £10M-£100M

    Lots Value

    £48,000,000 £10M-£100M

    Awards Value

    Not specified

    Contracts Value

    Not specified

  • Notice Dates

    Publication Date

    16 Jun 20232 years ago

    Submission Deadline

    8 May 2023Expired

    Future Notice Date

    Not specified

    Award Date

    Not specified

    Contract Period

    Not specified - Not specified

    Recurrence

    Not specified

  • Notice Status

    Tender Status

    Active

    Lots Status

    Active

    Awards Status

    Not Specified

    Contracts Status

    Not Specified

Buyer & Supplier

  • Contracting Authority (Buyer)

    Main Buyer

    WALES & WEST UTILITIES LIMITED

    Contact Name

    Robin Coomber

    Contact Email

    robin.coomber@wwutilities.co.uk

    Contact Phone

    Not specified

    Buyer Location

    Locality

    NEWPORT

    Postcode

    NP10 8FZ

    Post Town

    Newport

    Country

    Wales


    Major Region (ITL 1)

    TLL Wales

    Basic Region (ITL 2)

    TLL5 South East Wales

    Small Region (ITL 3)

    TLL54 Monmouthshire and Newport

    Delivery Location

    TLK South West (England), TLL Wales


    Local Authority

    Newport

    Electoral Ward

    Tredegar Park and Marshfield

    Westminster Constituency

    Newport West and Islwyn


Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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