Notice Information
Notice Title
Field Service Management
Notice Description
IT Services Contract
Lot Information
Lot 1
Wales and West Utilities provide the infrastructure to deliver gas safely and securely to 2.5 million homes and business across Wales and the south west of England. We don't sell gas, we transport it, and more than 7.5 million people in our network rely on us to do so. Our dedicated team manages a network of more than 35,000 kilometres of gas pipes to make sure we continue to provide a safe and reliable gas supply 24 hours a day, 365 days a year. This involves responding to gas emergencies, maintaining and replacing our gas network, and connecting new customers. Wales & West Utilities are seeking a new Field Service Management (FSM) solution for improved efficiency and productivity. Activities includes, but are not limited to: * Sourcing and implementing a FSM solution that is compatible with SAP S/4 HANA and has the capabilities to deliver all WWU Field Service Management functional and non-functional requirements. * Configuring and extending the FSM solution to meet the specific needs of Wales & West Utilities * Providing an integrated scheduling and despatch solution with the FSM solution, and 3rd Party solutions according to WWU requirements. * Integrating the FSM solution with SAP S/4 HANA and any other necessary systems such as (but not limited to) SAP C4C CRM, Azure Integration Layer, and ESRI GIS * Configuration/ extension, of the S4 HANA, Scheduling Solution and Integration related to the FSM Solution. * Providing testing, and training support to Wales and West Utilities employees to ensure a smooth implementation and adoption of the FSM solution * Providing a service transition to WWU Application support partners for ongoing maintenance and support for the FSM solution * Adopting a business oriented approach and not solely focussing on IT/technical system delivery
Options: The contract value is expected to be up to PS48,000,000 (net of VAT) during the overall maximum 10-year term, which includes the estimated cost of implementation, ongoing operational service charges, contract extensions, and contract changes. The contract value is an estimate only and will be dependent upon whether an extension (in part or in whole) is enacted, whether any optional services (in part or in whole) are enacted, and the extent of any contract changes.
Renewal: The initial contract duration will be 5 years (which assumes up to 18 months to complete implementation, followed by 3 years of operational service), with Wales and West Utilities having the option to extend the Contract by an aggregate duration of up to an additional five years in one 3 year and one 2 year increments (i.e. 5+3+2).
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-03b67e
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/017115-2023
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Competitive dialogue
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72000000 - IT services: consulting, software development, Internet and support
72250000 - System and support services
72260000 - Software-related services
Notice Value(s)
- Tender Value
- £48,000,000 £10M-£100M
- Lots Value
- £48,000,000 £10M-£100M
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 16 Jun 20233 years ago
- Submission Deadline
- 8 May 2023Expired
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Active
- Lots Status
- Active
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- WALES & WEST UTILITIES LIMITED
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- NEWPORT
- Postcode
- NP10 8FZ
- Postcode Area
- Newport
- Country
- Wales
-
- Major Region (ITL 1)
- TLL Wales
- Basic Region (ITL 2)
- TLL5 South East Wales
- Small Region (ITL 3)
- TLL54 Monmouthshire and Newport
- Delivery Location
- TLK South West (England), TLL Wales
-
- Local Authority
- Newport
- Electoral Ward
- Tredegar Park and Marshfield
- Westminster Constituency
- Newport West and Islwyn
Further Information
Open Contracting Data Standard (OCDS)
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.