Tender

PRJ1258 Diabetes Book and Learn (DBL) - Call Centre

NHS SOUTH EAST LONDON ICB

This public procurement record has 1 release in its history.

Planning

05 Apr 2023 at 15:08

Planning Notice
Summary of the contracting process

The South East London Integrated Care Board (SELICB) and South West London Integrated Care Board are looking for a partner to provide a call centre service for Diabetes Type 2 patients in South London. The contract has an estimated value of £350,000, with an initial duration of 18 months and the possibility of two further extensions of 12 months each. The go-live date for the service is set for October 1, 2023, and interested organisations must bid via the Pro-contract e-tendering portal. The submission deadline is May 5, 2023. The buying organisation is NHS South East London ICB located at 160 Tooley Street, London, SE1 2TZ, United Kingdom.

This opportunity is ideal for businesses providing health and social work services, particularly those experienced in call centre operations and digital platforms for healthcare. The successful bidder will collaborate with the integrated care boards and digital platform providers to deliver a supportive service for diabetic patients in South London. Businesses able to mobilise by summer 2023 and meet the go-live date in October 2023 are encouraged to engage with this tender. This procurement process is currently in the tender stage, offering a chance for eligible organisations to expand their service offerings and establish valuable partnerships within the healthcare sector.

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Notice Information

Notice Title

PRJ1258 Diabetes Book and Learn (DBL) - Call Centre

Notice Description

On behalf of South East London Integrated Care Board (SELICB) and South West London integrated Care Board (SWLICB), SELICB is seeking an innovative, collaborative partner to provide a dynamic and innovative call centre service which will utilise their digital platform for Diabetes Type 2 patients in South London.

Lot Information

Lot 1

On behalf of South East London Integrated Care Board (SELICB) and South West London integrated Care Board (SWLICB), SELICB is seeking an innovative, collaborative partner to provide a dynamic and innovative call centre service which will utilise their digital platform for Diabetes Type 2 patients in South London. This partner will work in collaboration with the ICB, the digital platform provider and the DSE providers, to deliver a proactive and supportive service for people with diabetes from across south London. The call centre provider should have the ability to mobilise in summer 2023 with a 'go live' date of 1/10/2023. Please refer to the service specification document for further information on the service. The estimated total contract value is PS350,000. The Contract will be for an initial period of 18 Months with the possibility of two further extensions of 12 Months at the discretion of the ICB. The service is expected to commence in October 2023. Interested organisation must express an interest via Pro-contract e-tendering portal. Bidders needs to register on Pro-contract if they are not registered already. This can be done by clicking the below link. https://procontract.due-north.com/Register Once registered, you can express an interest in this project and submit your bid via the e-tendering portal by clicking the following link to this specific project: https://procontract.due-north.com/Advert/Index?advertId=6614e7df-d7b9-ed11-8120-005056b64545 Please note that bids submitted by any other means will not be considered.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-03bcf1
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/010014-2023
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85000000 - Health and social work services

Notice Value(s)

Tender Value
Not specified
Lots Value
£350,000 £100K-£500K
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
5 Apr 20232 years ago
Submission Deadline
5 May 2023Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS SOUTH EAST LONDON ICB
Contact Name
Mrs Oluwatoyin Omolaiye
Contact Email
oluwatoyin.omolaiye@nhs.net
Contact Phone
+44 7471025900

Buyer Location

Locality
LONDON
Postcode
SE1 2TZ
Post Town
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI44 Lewisham and Southwark
Delivery Location
TLI London
Local Authority
Southwark
Electoral Ward
London Bridge & West Bermondsey
Westminster Constituency
Bermondsey and Old Southwark

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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