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Hertfordshire Telecare Response Service

NORTH HERTFORDSHIRE DISTRICT COUNCIL

This public procurement record has 1 release in its history.

Award

16 May 2023 at 15:30

Award Notice
Summary of the contracting process

The North Hertfordshire District Council has recently awarded a contract for the "Hertfordshire Telecare Response Service" in the welfare services industry category. The procurement method used was a limited negotiated procedure due to extreme urgency, with the British Red Cross being the active supplier. The contract, valued at £2,374,000, was signed on May 15, 2023, and the service is aimed at providing a county-wide response service for monitored service users on the Hertfordshire Tele-healthcare service.

This contract presents an opportunity for businesses operating in the elderly welfare services sector to engage in providing response services to telecare users. Companies with experience in delivering telecare services and monitoring solutions, particularly those capable of operating county-wide services, would be well-suited to compete for future telecare response service contracts. The North Hertfordshire District Council's procurement process involved negotiations with existing providers to ensure quality service delivery within budget constraints, highlighting the council's commitment to obtaining best value for money in service provision.

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Notice Information

Notice Title

Hertfordshire Telecare Response Service

Notice Description

The Supply of a Response Service to Telecare Service Users.

Lot Information

Lot 1

Provision of a Hertfordshire county-wide Response Service for monitored service users on the Hertfordshire Tele-healthcare service within the entirety of Hertfordshire.

Procurement Information

For unforeseeable events and for reasons of extreme urgency: An open tender procurement was carried out in October 2022, however this was unsuccessful, with no acceptable bids received. The option of running a second procurement exercise was discounted due to time constraints. The reason for the extreme urgency was due to a contract start date of January 2023 being required in order to ensure sufficient mobilisation time before the existing contract expired on 31/03/2023. In addition, the likelihood of a second procurement exercise resulting in a positive outcome was low given the limited interest in the original tender. Negotiations were undertaken with 3 existing providers. 2 suppliers either failed to produce a service delivery option within the budget envelope, or failed to engage with the process to the degree necessary to demonstrate Best Value for Money. Only one existing provider offered to perform the service within the Budget Envelope and at the Quality Level required.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-03c939
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/013952-2023
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Negotiated without publication of a contract notice
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85311100 - Welfare services for the elderly

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£2,374,000 £1M-£10M

Notice Dates

Publication Date
16 May 20233 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
15 May 20233 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NORTH HERTFORDSHIRE DISTRICT COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LETCHWORTH
Postcode
SG6 3JF
Postcode Area
Stevenage
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH2 Bedfordshire and Hertfordshire
Small Region (ITL 3)
TLH26 North and East Hertfordshire
Delivery Location
TLH East (England)
Local Authority
North Hertfordshire
Electoral Ward
Letchworth South West
Westminster Constituency
North East Hertfordshire

Supplier Information

Number of Suppliers
1
Supplier Name

British Red Cross

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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