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CO0169 Contact Centre and Telephony Services

Essex County Council

This public procurement record has 1 release in its history.

Award

24 May 2023 at 13:37

Award Notice
Summary of the contracting process

The Essex County Council has recently awarded a contract for the provision of CO0169 Contact Centre and Telephony Services. The procurement process was conducted using a limited procurement method, specifically an Award procedure without prior publication of a call for competition. The contract is valued at £2,840,053 and was signed on 22nd February 2023. The services required include a cloud-based Contact Centre as a Service (CCaaS) solution for their main contact centre and other instances, with a focus on inbound and outbound telephony calls via MS Teams.

Businesses that specialise in radio, television, communication, telecommunication, and related equipment would find this opportunity suitable for growth. As the tender has a significant emphasis on quality and social value in its award criteria, businesses with expertise in delivering high-quality services and demonstrating social value are well-positioned to compete. The contracting authority, Essex County Council, based in Chelmsford, United Kingdom, is actively supporting the implementation and support of the Contact Centre services. The contract presents an opportunity for businesses to engage in delivering innovative and efficient communication solutions to public sector clients, thereby fostering business growth and development within the industry.

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Notice Information

Notice Title

CO0169 Contact Centre and Telephony Services

Notice Description

MS-certified, cloud-based, CCaaS (Contact Centre as a Service) solution for ECC's main contact centre (Contact Essex) and other contact centre instances. Inbound and outbound telephony calls via MS Teams (call charges).

Lot Information

Lot 1

MS-certified, cloud-based, CCaaS (Contact Centre as a Service) solution for ECC's main contact centre (Contact Essex) and other contact centre instances. Inbound and outbound telephony calls via MS Teams (call charges).

Procurement Information

Call-off contract from a framework (CCS Network Services 2 - RM3808)

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-03cf10
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/014795-2023
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

CPV Codes

32000000 - Radio, television, communication, telecommunication and related equipment

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£2,840,053 £1M-£10M

Notice Dates

Publication Date
24 May 20233 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
22 Feb 20233 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Essex County Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CHELMSFORD
Postcode
CM1 1QH
Postcode Area
Chelmsford
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH3 Essex
Small Region (ITL 3)
TLH36 Heart of Essex
Delivery Location
TLH3 Essex
Local Authority
Chelmsford
Electoral Ward
Moulsham and Central
Westminster Constituency
Chelmsford

Supplier Information

Number of Suppliers
1
Supplier Name

Daisy Corporate Services trading Limited

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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