Notice Information
Notice Title
ICT14090 Welfare, Violence and Aggression Case Management
Notice Description
This PIN is issued by Transport for London (TfL) and seeks to inform the market of a Market Sounding Questionnaire (MSQ) that shall be issued by TfL. The MSQ seeks to obtain market feedback in relation to delivery of a Case Management solution which; tracks, tracks incident details, staff information, victim support activities and outcomes of WVA cases. This will ensure consistent support is offered throughout cases, details are recorded safely and securely, and we can monitor and improve activity and support provided to victims. The primary focus of this EME is to better understand the market offering and appetite, to explore areas that will shape TfL's procurement strategy for a case management solution and to understand perceived risks and opportunities. TfL would like those parties that may be interested in such an exercise to identify themselves and express their interest as well as to respond to the MSQ. Please note that to do so, organisations will need to provide an Expression of Interest (EoI) to the following email address JamesTottle@Tfl.gov.uk Following this and upon request, supplier organisations will be sent a copy of the MSQ which they will be invited to review and if appropriate complete by volunteering feedback. The MSQ includes additional details about submission arrangements and response deadlines.
Lot Information
Lot 1
This project seeks to deliver a Case Management solution which tracks incident details, staff information, victim support activities and outcomes of WVA cases. This will ensure consistent support is offered throughout cases, details are recorded safely. It is anticipated a case management solution will support the following objectives: Objective 1: Help TfL to improve the support it provides to staff who are victims of Work-Related Violence & Aggression (WVA). Victims are contacted regularly at key points throughout their case and case details are stored on the system. Objective 2: Help the WVA team provide consistent support to victims of WVA pan-TfL Objective 3: Improve record keeping for WVA team as the system will be used by the team to manage statement taking, DNA collection, CCTV provision and support to attend appointments and court cases. It will also log and manage the process for victim liaison. Assess and manage trends in case management. Objective 4: Increased support by line managers of victims. The system will help prompt line managers into duty of care activity. Objective 5: The case management system will help the WVA team to manage workload in the team, prioritising cases in line with need. Objective 6: The case management system complies with key regulations, legislation and TfL policy, including GDPR, data privacy and TSO support for user administration. Additional information: Participation or non-participation in this Early Market Engagement exercise will not disadvantage or advantage any supplier's ability to participate in any future procurement activity, including in particular any subsequent procurement process undertaken to deliver the project. Direct or indirect canvassing of any TfL employee or agent by any supplier concerning this requirement, (or any attempt to procure information from any TfL employee or agent concerning this PIN outside of the formal process described in this document) may result in the disqualification of the supplier from consideration of any future procurement activity. TfL is under no obligation to follow up this market engagement exercise in any way or with any interested parties.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-03d7f1
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/017537-2023
- Current Stage
- Tender
- All Stages
- Planning, Tender
Procurement Classification
- Notice Type
- Planning Notice
- Procurement Type
- Standard
- Procurement Category
- Goods
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
48100000 - Industry specific software package
48611000 - Database software package
72000000 - IT services: consulting, software development, Internet and support
Notice Value(s)
- Tender Value
- £350,000 £100K-£500K
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 20 Jun 20232 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- 30 Sep 2023Expired
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Planned
- Lots Status
- Planned
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- TRANSPORT FOR LONDON
- Contact Name
- James Tottle
- Contact Email
- jamestottle@tfl.gov.uk
- Contact Phone
- +44 3432221234
Buyer Location
- Locality
- LONDON
- Postcode
- E20 1JN
- Post Town
- East London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI4 Inner London - East
- Small Region (ITL 3)
- TLI41 Hackney and Newham
- Delivery Location
- TLI London
-
- Local Authority
- Newham
- Electoral Ward
- Stratford Olympic Park
- Westminster Constituency
- Stratford and Bow
Further Information
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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