Tender

Customer Relationship Management System in the Leisure Sector

WEST LANCASHIRE BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Tender

26 Jun 2023 at 14:17

Summary of the contracting process

The West Lancashire Borough Council has initiated a tender process for a contract titled "Customer Relationship Management System in the Leisure Sector". This procurement falls under the goods category and aims to transition to an in-house management model starting from 1st October 2023. The Council is seeking a CRM system to enhance the delivery of leisure services. The submission deadline for this tender is 14th July 2023, with the bid opening also scheduled for the same day. The procurement method is an open procedure, and the tender can be accessed via electronic submission.

This tender by the West Lancashire Borough Council presents an opportunity for businesses specializing in software packages and information systems to provide a tailored CRM solution for the leisure sector. Companies that can offer innovative technology solutions and have experience in delivering systems for public sector organisations would be well-suited to compete. The contract duration is 2520 days, providing a long-term business opportunity for successful bidders to establish a partnership with the Council and contribute to improving service delivery in the leisure sector.

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Notice Title

Customer Relationship Management System in the Leisure Sector

Notice Description

The Council intends to move to an in-house management operation from 1st October 2023 and as such intends to test the market for supply of a CRM system that would be directly managed by the Council to support the delivery of leisure services.

Lot Information

Lot 1

The Council intends to move to an in-house management operation from 1st October 2023 and as such intends to test the market for supply of a CRM system that would be directly managed by the Council to support the delivery of leisure services.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-03dc8d
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/018132-2023
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
26 Jun 20232 years ago
Submission Deadline
14 Jul 2023Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
WEST LANCASHIRE BOROUGH COUNCIL
Contact Name
Ms Catherine Kirwan
Contact Email
procurement@westlancs.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
ORMSKIRK
Postcode
L39 2DH
Post Town
Liverpool
Country
England

Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD4 Lancashire
Small Region (ITL 3)
TLD47 Chorley and West Lancashire
Delivery Location
TLD47 Chorley and West Lancashire

Local Authority
West Lancashire
Electoral Ward
Ormskirk East
Westminster Constituency
West Lancashire

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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