Notice Information
Notice Title
Microsoft Unified Support Contract
Notice Description
Service support for our Microsoft software environment.
Lot Information
Lot 1
Provide IS Office technical staff with expert advice and assistance in the support of both existing and new Microsoft software products and the ability to request immediate escalation of urgent issues on standard applications with no constraints on the time required. This includes all new applications in-flight, such as Microsoft Defender. The IS Office would have as-needed 24/7 support from Microsoft, supporting the team in a timely manner, improving the overall service. Provide the IS Office time with Microsoft to facilitate additional projects, as required, to ensure the Assembly Commission meets the needs of end users at a pace more aligned to how technology develops. This time will support the creation of a new modern environment that accommodates increased security, modern remote working, future proofing services and an all-round better end user experience. A number of hours have been proposed to advise on projects over the next three years such as the implementation of Microsoft Defender (antivirus), Microsoft Intune (to support mobile device management), migration of on-premise email to M365 (Cloud email), the support of a remote access solution, support with potentially upgrading the Hyper V Firmware, or alternative, support migrating services to the cloud, where applicable and providing support to the Assembly Commission on modernising the workplace, through additional use of the Microsoft technology stack such as SharePoint online and additional use of Teams. This time will also ensure the team receives the necessary training to support the products in use and strategic approach to the technology available. Microsoft provides such support hours in blocks as it provides value for money across economies of scale. Unified Enterprise Support with unlimited reactive hours and approximately 100 proactive hours (to support products already in use), with an additional 300 proactive support hours to support the implementation of new products.
Procurement Information
The Procurement and IS Offices have discussed this requirement in detail. After conducting enquiries, it is very clear that the services which the IS Office wish to purchase are exclusive to Microsoft. They are not offered for resale by any other supplier. There are no other known suppliers who can even offer a similar level of service. Microsoft are the only company who can provide this service and as such, there remains only one option to procure this renewal and that is through a negotiated procedure without prior publication - a direct award. This is provided for in the Public Contracts Regulations (PCR) 2015 - specifically under regulation 32(b)(ii). This allows for contracts to be awarded without competition in circumstances where competition is absent for technical reasons. In this case, the Microsoft unified support renewal is exclusive to Microsoft and cannot be purchased from another provider.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-03dcc4
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/018227-2023
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Limited
- Procurement Method Details
- Award procedure without prior publication of a call for competition
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72000000 - IT services: consulting, software development, Internet and support
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- £231,000 £100K-£500K
Notice Dates
- Publication Date
- 27 Jun 20232 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- Not specified
- Award Date
- 22 Jun 20232 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- NORTHERN IRELAND ASSEMBLY
- Contact Name
- Not specified
- Contact Email
- procurement@niassembly.gov.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- BELFAST
- Postcode
- BT4 3XX
- Post Town
- Northern Ireland
- Country
- Northern Ireland
-
- Major Region (ITL 1)
- TLN Northern Ireland
- Basic Region (ITL 2)
- TLN0 Northern Ireland
- Small Region (ITL 3)
- TLN06 Belfast
- Delivery Location
- TLN Northern Ireland
-
- Local Authority
- Belfast
- Electoral Ward
- Stormont
- Westminster Constituency
- Belfast East
Further Information
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-h6vhtk-03dcc4-2023-06-27T12:20:30+01:00",
"date": "2023-06-27T12:20:30+01:00",
"ocid": "ocds-h6vhtk-03dcc4",
"description": "The Procurement and IS Offices have discussed this requirement in detail. After conducting enquiries, it is very clear that the services which the IS Office wish to purchase are exclusive to Microsoft. They are not offered for resale by any other supplier. There are no other known suppliers who can even offer a similar level of service. Microsoft are the only company who can provide this service and as such, there remains only one option to procure this renewal and that is through a negotiated procedure without prior publication - a direct award. This is provided for in the Public Contracts Regulations (PCR) 2015 - specifically under regulation 32(b)(ii). This allows for contracts to be awarded without competition in circumstances where competition is absent for technical reasons. In this case, the Microsoft unified support renewal is exclusive to Microsoft and cannot be purchased from another provider.",
"initiationType": "tender",
"tender": {
"id": "BR-064-2023",
"legalBasis": {
"id": "32014L0024",
"scheme": "CELEX"
},
"title": "Microsoft Unified Support Contract",
"status": "complete",
"classification": {
"scheme": "CPV",
"id": "72000000",
"description": "IT services: consulting, software development, Internet and support"
},
"mainProcurementCategory": "services",
"description": "Service support for our Microsoft software environment.",
"lots": [
{
"id": "1",
"description": "Provide IS Office technical staff with expert advice and assistance in the support of both existing and new Microsoft software products and the ability to request immediate escalation of urgent issues on standard applications with no constraints on the time required. This includes all new applications in-flight, such as Microsoft Defender. The IS Office would have as-needed 24/7 support from Microsoft, supporting the team in a timely manner, improving the overall service. Provide the IS Office time with Microsoft to facilitate additional projects, as required, to ensure the Assembly Commission meets the needs of end users at a pace more aligned to how technology develops. This time will support the creation of a new modern environment that accommodates increased security, modern remote working, future proofing services and an all-round better end user experience. A number of hours have been proposed to advise on projects over the next three years such as the implementation of Microsoft Defender (antivirus), Microsoft Intune (to support mobile device management), migration of on-premise email to M365 (Cloud email), the support of a remote access solution, support with potentially upgrading the Hyper V Firmware, or alternative, support migrating services to the cloud, where applicable and providing support to the Assembly Commission on modernising the workplace, through additional use of the Microsoft technology stack such as SharePoint online and additional use of Teams. This time will also ensure the team receives the necessary training to support the products in use and strategic approach to the technology available. Microsoft provides such support hours in blocks as it provides value for money across economies of scale. Unified Enterprise Support with unlimited reactive hours and approximately 100 proactive hours (to support products already in use), with an additional 300 proactive support hours to support the implementation of new products.",
"awardCriteria": {
"criteria": [
{
"type": "price"
}
]
},
"hasOptions": false
}
],
"items": [
{
"id": "1",
"deliveryAddresses": [
{
"region": "UKN"
}
],
"deliveryLocation": {
"description": "Belfast"
},
"relatedLot": "1"
}
],
"procurementMethod": "limited",
"procurementMethodDetails": "Award procedure without prior publication of a call for competition",
"coveredBy": [
"GPA"
],
"procurementMethodRationaleClassifications": [
{
"scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
"id": "D_OUTSIDE_SCOPE",
"description": "The procurement falls outside the scope of application of the directive"
}
],
"procurementMethodRationale": "The Procurement and IS Offices have discussed this requirement in detail. After conducting enquiries, it is very clear that the services which the IS Office wish to purchase are exclusive to Microsoft. They are not offered for resale by any other supplier. There are no other known suppliers who can even offer a similar level of service. Microsoft are the only company who can provide this service and as such, there remains only one option to procure this renewal and that is through a negotiated procedure without prior publication - a direct award. This is provided for in the Public Contracts Regulations (PCR) 2015 - specifically under regulation 32(b)(ii). This allows for contracts to be awarded without competition in circumstances where competition is absent for technical reasons. In this case, the Microsoft unified support renewal is exclusive to Microsoft and cannot be purchased from another provider."
},
"awards": [
{
"id": "018227-2023-1",
"relatedLots": [
"1"
],
"status": "active",
"suppliers": [
{
"id": "GB-FTS-86049",
"name": "Microsoft"
}
]
}
],
"parties": [
{
"id": "GB-FTS-86048",
"name": "Northern Ireland Assembly",
"identifier": {
"legalName": "Northern Ireland Assembly",
"noIdentifierRationale": "notOnAnyRegister"
},
"address": {
"streetAddress": "Parliament Buildings,Stormont",
"locality": "BELFAST",
"region": "UKN06",
"postalCode": "BT43XX",
"countryName": "United Kingdom"
},
"contactPoint": {
"email": "procurement@niassembly.gov.uk"
},
"roles": [
"buyer"
],
"details": {
"url": "http://www.niassembly.gov.uk",
"classifications": [
{
"scheme": "TED_CA_TYPE",
"description": "Legislature"
},
{
"scheme": "COFOG",
"description": "Legislature"
}
]
}
},
{
"id": "GB-FTS-86049",
"name": "Microsoft",
"identifier": {
"legalName": "Microsoft",
"id": "BR-064-2023",
"schemeEntered": "Microsoft Ireland"
},
"address": {
"locality": "Dublin",
"region": "IE",
"countryName": "Ireland"
},
"roles": [
"supplier"
],
"details": {
"scale": "large"
}
},
{
"id": "GB-FTS-1091",
"name": "N/A",
"identifier": {
"legalName": "N/A"
},
"address": {
"locality": "N/A",
"countryName": "United Kingdom"
},
"roles": [
"reviewBody"
]
}
],
"buyer": {
"id": "GB-FTS-86048",
"name": "Northern Ireland Assembly"
},
"contracts": [
{
"id": "018227-2023-1",
"awardID": "018227-2023-1",
"status": "active",
"value": {
"amount": 231000,
"currency": "GBP"
},
"dateSigned": "2023-06-23T00:00:00+01:00"
}
],
"language": "en"
}