Planning

Customer Experience Platform: Prior Information Notice

LONDON BOROUGH OF BARNET

This public procurement record has 1 release in its history.

Planning

12 Jul 2023 at 10:49

Planning Notice
Summary of the contracting process

The London Borough of Barnet is planning a Customer Experience Platform procurement process. The event aims to present requirements for a new platform to improve resident and business service access. The event will take place in September 2023 with London Borough of Barnet looking for solutions to enable a more proactive and personalised service. The event will be held via MS Teams on 25 July 2023.

This tender by London Borough of Barnet offers opportunities for businesses to provide Customer Relationship Management and Communication software packages. Companies specialising in software solutions for customer services and communication technologies would be well-suited to compete in this tender. The event provides a chance to engage with the council, shaping services around customer needs and providing innovative solutions for a better service experience.

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Notice Information

Notice Title

Customer Experience Platform: Prior Information Notice

Notice Description

This event is an opportunity for London Borough of Barnet to present their requirements for a new Customer Experience Platform and to explain to vendors how they can be part of this.

Lot Information

Lot 1

This event is an opportunity for London Borough of Barnet to present their requirements for a new Customer Experience Platform and to explain to vendors how they can be part of this. Barnet Council is embarking on an ambitious transformation programme to deliver the priorities outlined in Our Plan for Barnet, 2023 to 2026. Key to delivery is an ambition to reshape and improve the way our residents access our services. The Cx platform will enable a more joined up 'front door' for our residents and businesses and those that study and work in the borough. Re-designing it to ensure those with more complex or multiple needs are offered a more proactive and personalised service. Equality is at the foundation of everything we do, and it will be important any solution enables all our residents to access the support and information they need, recognising individual circumstance and accessibility requirements. The Resident Experience Team has already started to engage with residents about what this will look like, and their outputs inform the requirements document. London Borough of Barnet are looking for a Customer Experience Platform which will - enable a more proactive and personalised experience, making it simpler to access council services and provide greater transparency and proactive updates - enable a joined-up Council for our staff, residents, and businesses to provide a more holistic experience - provide real time accessible insight to shape and re-design services around the needs of our customers - bring innovation and agility to enable solution design that is iterative and able to be truly co-designed with our residents, staff and stakeholders maximising impact and value A detailed requirements document will be issued following registration and before the event Additional information: The event will be held via MS Teams on 25 July 2023 at 11am. A link to the event will be issued following registration.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-03e113
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/019929-2023
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48445000 - Customer Relation Management software package

48510000 - Communication software package

Notice Value(s)

Tender Value
£250,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
12 Jul 20232 years ago
Submission Deadline
Not specified
Future Notice Date
24 Sep 2023Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LONDON BOROUGH OF BARNET
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
COLINDALE LONDON
Postcode
NW9 4EW
Post Town
North West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI7 Outer London - West and North West
Small Region (ITL 3)
TLI71 Barnet
Delivery Location
TLI71 Barnet
Local Authority
Barnet
Electoral Ward
Colindale North
Westminster Constituency
Hendon

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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