Award

Future Lets Webex Contact Centre Licenses

COVENTRY UNIVERSITY

This public procurement record has 1 release in its history.

Award

15 Aug 2023 at 10:11

Award Notice
Summary of the contracting process

The procurement process for the contract titled "Future Lets Webex Contact Centre Licenses" was initiated by Coventry University. The contract falls under the goods category and involves upgrading 65 agents to the Webex Contact Center. The procurement method used was "Negotiated without publication of a contract notice." The contract was awarded to ITGL on August 14, 2023, with a total value of £261,012.80. The contract is currently active, creating opportunities for businesses interested in software packages and information systems within the education sector based in the UK.

This tender by Coventry University presents an opportunity for businesses involved in software packages and information systems targeting the education sector. The contract aims to upgrade agents to the Webex Contact Center, providing a chance for suppliers like ITGL with large-scale capabilities. Businesses specializing in technology solutions, particularly in contact center software and services, would be well-suited to compete in this procurement process, catering to the specific requirements outlined by Coventry University in facilitating this upgrade project.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Future Lets Webex Contact Centre Licenses

Notice Description

To upgrade 65 agents to the Webex Contact Center

Lot Information

Lot 1

Coventry University have 65 agents on UCCX, hosted on-premise. In preparation for clearing 2023, all 65 agents will be required to move to Webex Contact Center. An instance of Webex Contact Center is already established and this will be the instance that hosts the migrated 65 agents. The 65 agents will be upgraded to the Webex Contact Center, replacing the current contract on-premise.

Procurement Information

Coventry University have 65 agents on UCCX, hosted on-premise. In preparation for clearing 2023, all 65 agents will be required to move to Webex Contact Center. An instance of Webex Contact Center is already established and this will be the instance that hosts the migrated 65 agents. The 65 agents will be upgraded to the Webex Contact Center, replacing the current contract on-premise

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-03efd1
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/023839-2023
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Limited
Procurement Method Details
Negotiated without publication of a contract notice
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£261,012 £100K-£500K

Notice Dates

Publication Date
15 Aug 20232 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
13 Aug 20232 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
COVENTRY UNIVERSITY
Contact Name
Not specified
Contact Email
ae0082@coventry.ac.uk
Contact Phone
Not specified

Buyer Location

Locality
COVENTRY
Postcode
N/A
Post Town
Not specified
Country
Not specified
Major Region (ITL 1)
Not specified
Basic Region (ITL 2)
Not specified
Small Region (ITL 3)
Not specified
Delivery Location
TLG33 Coventry
Local Authority
Not specified
Electoral Ward
Not specified
Westminster Constituency
Not specified

Supplier Information

Number of Suppliers
1
Supplier Name

ITGL

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-03efd1-2023-08-15T11:11:23+01:00",
    "date": "2023-08-15T11:11:23+01:00",
    "ocid": "ocds-h6vhtk-03efd1",
    "initiationType": "tender",
    "tender": {
        "id": "SC-998-23-TH",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "title": "Future Lets Webex Contact Centre Licenses",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "48000000",
            "description": "Software package and information systems"
        },
        "mainProcurementCategory": "goods",
        "description": "To upgrade 65 agents to the Webex Contact Center",
        "lots": [
            {
                "id": "1",
                "description": "Coventry University have 65 agents on UCCX, hosted on-premise. In preparation for clearing 2023, all 65 agents will be required to move to Webex Contact Center. An instance of Webex Contact Center is already established and this will be the instance that hosts the migrated 65 agents. The 65 agents will be upgraded to the Webex Contact Center, replacing the current contract on-premise.",
                "hasOptions": false
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "UKG33"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "procurementMethod": "limited",
        "procurementMethodDetails": "Negotiated without publication of a contract notice",
        "coveredBy": [
            "GPA"
        ],
        "procurementMethodRationaleClassifications": [
            {
                "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
                "id": "D_PROTECT_RIGHTS",
                "description": "The works, supplies or services can be provided only by a particular economic operator due to protection of exclusive rights, including intellectual property rights"
            }
        ],
        "procurementMethodRationale": "Coventry University have 65 agents on UCCX, hosted on-premise. In preparation for clearing 2023, all 65 agents will be required to move to Webex Contact Center. An instance of Webex Contact Center is already established and this will be the instance that hosts the migrated 65 agents. The 65 agents will be upgraded to the Webex Contact Center, replacing the current contract on-premise"
    },
    "awards": [
        {
            "id": "023839-2023-1",
            "relatedLots": [
                "1"
            ],
            "status": "active",
            "suppliers": [
                {
                    "id": "GB-COH-07902312",
                    "name": "ITGL"
                }
            ]
        }
    ],
    "parties": [
        {
            "id": "GB-COH-07781274",
            "name": "Coventry University",
            "identifier": {
                "legalName": "Coventry University",
                "id": "07781274",
                "scheme": "GB-COH"
            },
            "address": {
                "locality": "COVENTRY",
                "region": "UKG33",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "email": "AE0082@coventry.ac.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.coventry.ac.uk",
                "classifications": [
                    {
                        "scheme": "TED_CA_TYPE",
                        "id": "BODY_PUBLIC",
                        "description": "Body governed by public law"
                    },
                    {
                        "scheme": "COFOG",
                        "id": "09",
                        "description": "Education"
                    }
                ]
            }
        },
        {
            "id": "GB-COH-07902312",
            "name": "ITGL",
            "identifier": {
                "legalName": "ITGL",
                "id": "07902312",
                "scheme": "GB-COH"
            },
            "address": {
                "locality": "Abingdon",
                "region": "UKJ14",
                "countryName": "United Kingdom"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "large"
            }
        },
        {
            "id": "GB-FTS-9377",
            "name": "Coventry University",
            "identifier": {
                "legalName": "Coventry University"
            },
            "address": {
                "locality": "Coventry",
                "countryName": "United Kingdom"
            },
            "roles": [
                "reviewBody"
            ]
        }
    ],
    "buyer": {
        "id": "GB-COH-07781274",
        "name": "Coventry University"
    },
    "contracts": [
        {
            "id": "023839-2023-1",
            "awardID": "023839-2023-1",
            "status": "active",
            "value": {
                "amount": 261012.8,
                "currency": "GBP"
            },
            "dateSigned": "2023-08-14T00:00:00+01:00"
        }
    ],
    "language": "en"
}