Notice Information
Notice Title
Provision of: (1) an Alarm Receiving Centre (ARC) and Telecare Alarm Call Monitoring service, and (2) an Out of Hours Repairs Call Handling service, and (3) an Anti-Social Behaviour Call Handling service.
Notice Description
Grand Union Housing Group (GUHG) wishes to appoint an experienced service provider to deliver an Alarm Response Call Monitoring service, an Out of Hours Repairs Call Handling service, and an Anti-Social Behaviour Call Handling service on a 24/7/365 basis. The services will cover properties owned and / or managed by GUHG, privately owned properties and properties owned by others. The Alarm Response Call Monitoring Service is for customers living in properties owned and / or managed by GUHG and in other privately owned properties. There is a customer base of circa 4,600 to be covered by this service, broken into two different business areas; (i) GUHG Life24 and (ii) Bedford Borough Council Telecare. The Out of Hours Repairs Call Handling and Anti-Social Behaviour Call Handling services are for customers living in properties owned and / or managed by GUHG. There are circa 12,500 properties to be covered by these services. The contract duration is for three years with the option to extend by up to a further two years via annual extensions. Any extension will be at the discretion of GUHG. The estimated contract value is circa PS130,000 to PS180,000 (excl. VAT) per annum.
Lot Information
Lot 1
The contract is for the provision of: (1) an Alarm Receiving Centre (ARC) and Telecare Alarm Call Monitoring service, and (2) an Out of Hours Repairs Call Handling service, and (3) an Anti-Social Behaviour Call Handling service. Full details of the requirement can be found in the procurement documents. Tender documents can be found at https://in-tendhost.co.uk/grandunionhousing. If not already registered, you will need to register on this website in order to be able to view and download the documents.
Options: Option 1. The Employer retains the right to award extensions to the Contract Period thereby extending the Contract Period by up to a further 24 months from the expiry of the initial Contract Period. The decision as to whether an extension is awarded will be made by the Employer and communicated to the Contractor by no later than 3 months prior to the expiry of the initial Contract Period or any extended Contract Period referred to above. Option 2. The Employer retains the right to incorporate information (in part or in full) included in the Contractor's tender Method Statement response into the Contract Specification.
Renewal: To be renewed upon the contract completion date. The contract is for 36 months with the Option to extend by up to a further 24 months.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-03f755
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/025211-2023
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79711000 - Alarm-monitoring services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 26 Aug 20232 years ago
- Submission Deadline
- 3 Oct 2023Expired
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Active
- Lots Status
- Active
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- GRAND UNION HOUSING GROUP LIMITED
- Contact Name
- Not specified
- Contact Email
- ken.murray@guhg.co.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- MILTON KEYNES
- Postcode
- MK7 6BZ
- Post Town
- Milton Keynes
- Country
- England
-
- Major Region (ITL 1)
- TLJ South East (England)
- Basic Region (ITL 2)
- TLJ1 Berkshire, Buckinghamshire and Oxfordshire
- Small Region (ITL 3)
- TLJ12 Milton Keynes
- Delivery Location
- TLF24 West Northamptonshire, TLH2 Bedfordshire and Hertfordshire, TLJ12 Milton Keynes, TLJ13 Buckinghamshire
-
- Local Authority
- Milton Keynes
- Electoral Ward
- Monkston
- Westminster Constituency
- Milton Keynes Central
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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