Award

Provision of a National Rail Communications Centre Service

TRAIN INFORMATION SERVICES LIMITED

This public procurement record has 1 release in its history.

Award

08 Sep 2023 at 15:35

Award Notice
Summary of the contracting process

Train Information Services Limited has awarded a contract for the Provision of a National Rail Communications Centre Service. The procurement falls under the services category and involves providing rail operational services and information to support rail industry systems in the United Kingdom. The procurement method used was an award procedure without prior publication, justified by the specific technical requirements of the rail industry. The procurement was initiated as a tender and has now been completed with the award to Train Information Services Limited on September 8, 2023.

This contract presents business growth opportunities for service providers with expertise in railway transport support services. Companies well-versed in UK railway operating procedures and systems, as well as those with a deep understanding of rail industry operations and geographical specifics, would be well-suited to compete for this tender. The award has been given to a supplier with extensive rail industry expertise, including freight train operations in the UK, indicating the specialised nature of the services required.

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Notice Information

Notice Title

Provision of a National Rail Communications Centre Service

Notice Description

Provision of rail operational services and information to support and update critical rail industry systems, websites and social media with up to date train service information and related services for use within the rail industry and the public. The service also deciphers and manages real-time service disruption updates 24/7 364 days a year.

Lot Information

Lot 1

Provision of rail operational information services to support and update rail industry websites and social media with up to date train service information and related services.

Options: Extension of contract for a further two years after initial three year period if required.

Procurement Information

In accordance with Regulation 50(1)(c)(ii)) of the UCRs 2016 due to the rail industry specific technical nature of the services and related training required the services can be supplied only by a particular supplier due to competition being absent for technical reasons. The service requires the knowledge and application of UK railway operating procedures and systems, in-depth rail geography including localised routes and the interpretation of related operational information so that this can be distributed in other downstream systems and websites for use within the rail industry and by the public. This is critical to the provision of the services. The service requires expansive and subject matter expertise in specific rail industry knowledge and application of complex UK railway operating procedures and its vast range of operational systems. The supplier holds all of the above attributes and is a rail operator within the United Kingdom operating freight train services. For the services to be provided by a different supplier would require substantial training and familiarisation in rail operational procedures and systems prior to the commencement of the services which would take a considerable amount of time and cost.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-03fb6a
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/026704-2023
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

63 - Supporting and auxiliary transport services; travel agencies services

CPV Codes

63711000 - Support services for railway transport

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
8 Sep 20232 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
7 Sep 20232 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
TRAIN INFORMATION SERVICES LIMITED
Contact Name
Mark Earey
Contact Email
mark.earey@raildeliverygroup.com
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
EC4V 3DS
Post Town
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
City of London
Electoral Ward
Castle Baynard
Westminster Constituency
Cities of London and Westminster

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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