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Systems Partner to Develop a Customer Relationship Management Application

West Yorkshire Combined Authority

This public procurement record has 4 releases in its history.

Award

03 Jun 2024 at 10:04

Award Notice
TenderUpdate

28 Sep 2023 at 12:51

Tender Notice
TenderUpdate

25 Sep 2023 at 16:51

Tender Notice
Tender

21 Sep 2023 at 16:06

Tender Notice
Summary of the contracting process

The West Yorkshire Combined Authority has completed a tender process for the procurement of a Systems Partner to Develop a Customer Relationship Management Application. The contract falls under the services category with a focus on IT services. This procurement opportunity was located in Leeds, United Kingdom and the deadline for submissions was on June 3, 2024. The buying organisation, West Yorkshire Combined Authority, selected Blacklight Software ltd as the awarded supplier for the contract worth £194,150.

This tender presents a valuable opportunity for IT service providers and software development companies looking to grow their business by providing customer relationship management solutions. Businesses proficient in Microsoft technologies and experienced in delivering CRM systems would be well-suited to compete for this opportunity with the West Yorkshire Combined Authority. The procurement process has already reached the award stage, showcasing clear potential for business expansion and collaboration in the IT services sector.

How relevant is this notice?

Notice Information

Notice Title

Systems Partner to Develop a Customer Relationship Management Application

Notice Description

This is a republication of 48112 - MCA Digital Customer Relationship Management. The Combined Authority is investing in technology to transform how it, and its Local Authority partners, engage with and support businesses and individuals with support and funding. The development of the system aligns with the Combined Authority's position as a Microsoft House and the benefits this brings in terms of interoperability of systems and ease of use for employees.

Lot Information

Lot 1

Procurement of a new Customer Relationship Management (CRM) system, to be built using the Microsoft stack, to manage the effective delivery of the Combined Authority's support to businesses and individuals.

Renewal: 1 x 12 months

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0402be
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/017103-2024
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£250,000 £100K-£500K
Lots Value
£250,000 £100K-£500K
Awards Value
Not specified
Contracts Value
£194,150 £100K-£500K

Notice Dates

Publication Date
3 Jun 20242 years ago
Submission Deadline
29 Sep 2023Expired
Future Notice Date
Not specified
Award Date
25 Mar 20242 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
West Yorkshire Combined Authority
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEEDS
Postcode
LS1 2DE
Postcode Area
Leeds
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
TLE Yorkshire and The Humber
Local Authority
Leeds
Electoral Ward
Little London & Woodhouse
Westminster Constituency
Leeds Central and Headingley

Supplier Information

Number of Suppliers
1
Supplier Name

Blacklight Software ltd

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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