Notice Information
Notice Title
TENDER FOR THE PROVISION OF INFORMATION AND COMMUNICATIONS TECHNOLOGY (ICT) SERVICE DELIVERY SUPPORT
Notice Description
The requirement is for a reliable and high performing ICT support service to allow the Association to maintain its day-to-day business operations and to assist the Association in developing ICT as part of the Association's commitment to meeting its strategic objectives which includes a greater focus on digital service to increase efficiency and services to customers.
Lot Information
Lot 1
The requirement is for a reliable and high performing ICT support service to allow the Association to maintain its day-to-day business operations and to assist the Association in developing ICT as part of the Association's commitment to meeting its strategic objectives which includes a greater focus on digital service to increase efficiency and services to customers. The Association currently has an outsourced contract with an ICT provider for a Managed Service that includes but is not limited to: Level 1 - ICT Support Desk Level 2 - ICT Technical Support, Break Fix, on-site and remote Level 3 - Technical Escalation Planned and one-off delivery of agreed and costed projects. Remote monitoring and device management, including patching of high risk and critical updates. Ad hoc, ICT related services. The current contract ends on 31st January 2024. It is expected that the contract will run with a 2 week overlap to ensure that support desk open tickets can be transferred over if required. The Association has no on-site or remote servers in management. We fully utilise MS Office Professional and cloud storage solutions.
Renewal: This contract is open for renewal based on the following 2YRS + 1YRS
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-0406b4
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/001962-2024
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72222300 - Information technology services
Notice Value(s)
- Tender Value
- £350,000 £100K-£500K
- Lots Value
- £350,000 £100K-£500K
- Awards Value
- Not specified
- Contracts Value
- £217,346 £100K-£500K
Notice Dates
- Publication Date
- 19 Jan 20242 years ago
- Submission Deadline
- 30 Oct 2023Expired
- Future Notice Date
- Not specified
- Award Date
- 17 Jan 20242 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- 2028
Notice Status
- Tender Status
- Complete
- Lots Status
- Cancelled
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- Angus Housing Association Ltd
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- ARBROATH
- Postcode
- DD11 1DP
- Postcode Area
- Dundee
- Country
- Scotland
-
- Major Region (ITL 1)
- TLM Scotland
- Basic Region (ITL 2)
- TLM0 Eastern Scotland
- Small Region (ITL 3)
- TLM03 Angus and Dundee City
- Delivery Location
- TLM71 Angus and Dundee City
-
- Local Authority
- Angus
- Electoral Ward
- Arbroath East and Lunan
- Westminster Constituency
- Arbroath and Broughty Ferry
Further Information
Open Contracting Data Standard (OCDS)
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.