Award

The Supply of a Response Service to Telecare Service Users within Hertfordshire

NORTH HERTFORDSHIRE DISTRICT COUNCIL

This public procurement record has 1 release in its history.

Award

11 Oct 2023 at 11:53

Summary of the contracting process

The North Hertfordshire District Council has awarded a contract for the supply of a Response Service to Telecare Service Users within Hertfordshire. The procurement process was carried out through a limited tender procedure without prior publication of a call for competition. The contracting authority identified the need for urgent action, leading to negotiations with existing providers. The contract was awarded to the British Red Cross, with a contract value of £2,374,000 signed on 29th September 2023. The main procurement category is services, and the industry classification is welfare services for the elderly.

This tender presents business opportunities for companies experienced in providing welfare services for the elderly. Businesses that can demonstrate quality service provision within budget constraints and show a commitment to social value are well-suited to compete. The contract start date of January 2023 was crucial to allow for sufficient mobilisation time before the existing contract expired on 31st March 2023. Potential suppliers should consider the regional authority's requirements and the specific service delivery options outlined in the tender to maximise their chances of success in the procurement process.

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Notice Title

The Supply of a Response Service to Telecare Service Users within Hertfordshire

Notice Description

AWARDED - RESPONSE SERVICE TO TELECARE SERVICE USERS WITHIN HERTFORDSHIRE

Lot Information

Lot 1

SUPPLY OF A RESPONSE SERVICE TO TELECARE SERVICE USERS WITH HERTFORDSHIRE VEAT Notice previously published 16 May 2023 https://www.find-tender.service.gov.uk/Notice/013952-2023?origin=SearchResults&p=1

Procurement Information

For unforeseeable events and for reasons of extreme urgency: An open tender procurement was carried out in October 2022, however this was unsuccessful, with no acceptable bids received. The option of running a second procurement exercise was discounted due to time constraints. The reason for the extreme urgency was due to a contract start date of January 2023 being required in order to ensure sufficient mobilisation time before the existing contract expired on 31/03/2023. In addition, the likelihood of a second procurement exercise resulting in a positive outcome was low given the limited interest in the original tender. Negotiations were undertaken with 3 existing providers. 2 suppliers either failed to produce a service delivery option within the budget envelope, or failed to engage with the process to the degree necessary to demonstrate Best Value for Money. Only one existing provider offered to perform the service within the Budget Envelope and at the Quality Level required.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-040b0f
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/029968-2023
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services


CPV Codes

85311100 - Welfare services for the elderly

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£2,374,000 £1M-£10M

Notice Dates

Publication Date
11 Oct 20232 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
28 Sep 20232 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
NORTH HERTFORDSHIRE DISTRICT COUNCIL
Contact Name
The Procurement Officer
Contact Email
procurement@north-herts.gov.uk
Contact Phone
+44 1462474000

Buyer Location

Locality
LETCHWORTH
Postcode
SG6 3JF
Post Town
Stevenage
Country
England

Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH2 Bedfordshire and Hertfordshire
Small Region (ITL 3)
TLH26 North and East Hertfordshire
Delivery Location
TLH East (England)

Local Authority
North Hertfordshire
Electoral Ward
Letchworth South West
Westminster Constituency
North East Hertfordshire

Supplier Information

Number of Suppliers
1
Supplier Name

BRITISH RED CROSS

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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