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Debt Recovery Services (DRS)

London and Quadrant Housing Trust

This public procurement record has 1 release in its history.

Tender

07 Nov 2023 at 13:47

Tender Notice
Summary of the contracting process

The London and Quadrant Housing Trust is conducting a tender for debt recovery services, aiming to enhance collections performance through a debt collection agency. The procurement process involves selecting a service provider to offer debt collection services with a 720-day contract period. The tender, titled "Debt Recovery Services (DRS)", falls under the main procurement category of services and is open for submission until December 15, 2023. The tender includes detailed selection criteria for potential suppliers, focusing on accreditation and service provision standards.

This tender by the London and Quadrant Housing Trust presents an opportunity for debt recovery and collection agencies to compete for a long-term service contract. Businesses specialising in debt collection services, with expertise in compliance with quality standards such as ISO certifications and data protection regulations, would be well-suited to participate. The procurement process involves written submissions and emphasises the importance of professionalism, compliance, and service quality in providing debt recovery solutions to improve collections performance.

How relevant is this notice?

Notice Information

Notice Title

Debt Recovery Services (DRS)

Notice Description

The procurement of a debt recovery service and in-house tracing for former tenant debt customers who are no longer a resident with us to improve our overall collections performance across the Group.Our objectives from this procurement exercise are:* A DCA that can fulfil all the requirements.* Clear SLA and performance metrics in place for FTA collection (Monthly reporting cycle)* The ability to trace in-house before referring to the DCAs (this could be through a DCA portal)London and Quadrant Housing Trust is conducting this procurement on behalf of itself and allof its group entities

Lot Information

Lot 1

Debt collection services

Renewal: 2 x 12 month extensions available.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-041671
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/032927-2023
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79940000 - Collection agency services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
7 Nov 20232 years ago
Submission Deadline
15 Dec 2023Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
London and Quadrant Housing Trust
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
STRATFORD
Postcode
E15 4PH
Postcode Area
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
Not specified
Local Authority
Newham
Electoral Ward
Stratford
Westminster Constituency
Stratford and Bow

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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