Debt Recovery Services (DRS)

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-041671-2023-11-07T13:47:59Z",
    "date": "2023-11-07T13:47:59Z",
    "ocid": "ocds-h6vhtk-041671",
    "initiationType": "tender",
    "tender": {
        "id": "Head Office 00001674",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "title": "Debt Recovery Services (DRS)",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "79940000",
            "description": "Collection agency services"
        },
        "mainProcurementCategory": "services",
        "description": "The procurement of a debt recovery service and in-house tracing for former tenant debt customers who are no longer a resident with us to improve our overall collections performance across the Group.Our objectives from this procurement exercise are:* A DCA that can fulfil all the requirements.* Clear SLA and performance metrics in place for FTA collection (Monthly reporting cycle)* The ability to trace in-house before referring to the DCAs (this could be through a DCA portal)London and Quadrant Housing Trust is conducting this procurement on behalf of itself and allof its group entities",
        "lots": [
            {
                "id": "1",
                "description": "Debt collection services",
                "contractPeriod": {
                    "durationInDays": 720
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "2 x 12 month extensions available."
                },
                "submissionTerms": {
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                "hasOptions": false,
                "status": "active"
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                    {
                        "scheme": "CPV",
                        "id": "79940000",
                        "description": "Collection agency services"
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                "deliveryAddresses": [
                    {
                        "region": "UK"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "submissionMethod": [
            "written"
        ],
        "selectionCriteria": {
            "criteria": [
                {
                    "type": "suitability",
                    "description": "APPOINTMENTS AND TRAINING OF ENFORCEMENT AGENTS & CONDITIONS OF SERVICE* The Enforcement Company will be a member of the Civil Enforcement Association and Credit Services Association. They should also hold the following accreditations1. UKAS ISO 9001 - Quality Management Systems2. UKAS ISO 27001 - Information Security Management Systems3. UKAS ISO 14001 - Environmental Management Systems4. CHAS (Contractors Health & Safety Assessment Scheme) or5. UKAS OHSAS 18001 Occupational Health and Safety Management Systems6. Working towards Investor in People (IIP) organisation * The Enforcement Agent must be registered under and conform to all the requirements of the Data Protection Act 2018 and GDPR.* The Service Provider(s), or any Enforcement Agent employed by them, must not subcontract any of the work authorised to be carried out by L&Q.* The Enforcement Agent shall ensure that staff employed by them receives sufficient training to ensure they have proper knowledge and an understanding of the relevant legislation and national standards. All employees must understand their role in the contract when acting as the representative of L&Q.* Enforcement Agents shall be able to advise debtors where they can obtain debt advice within their area.* Enforcement Agents shall behave in a courteous, professional & discreet manner at all times.",
                    "appliesTo": [
                        "supplier"
                    ]
                }
            ]
        },
        "documents": [
            {
                "id": "economic",
                "documentType": "economicSelectionCriteria"
            },
            {
                "id": "technical",
                "documentType": "technicalSelectionCriteria"
            }
        ],
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "coveredBy": [
            "GPA"
        ],
        "tenderPeriod": {
            "endDate": "2023-12-15T23:59:00Z"
        },
        "submissionTerms": {
            "languages": [
                "en"
            ]
        },
        "awardPeriod": {
            "startDate": "2023-12-16T09:00:00Z"
        },
        "bidOpening": {
            "date": "2023-12-16T09:00:00Z"
        },
        "hasRecurrence": false,
        "contractTerms": {
            "hasElectronicOrdering": true,
            "electronicInvoicingPolicy": "allowed"
        }
    },
    "parties": [
        {
            "id": "GB-FTS-25923",
            "name": "London and Quadrant Housing Trust",
            "identifier": {
                "legalName": "London and Quadrant Housing Trust"
            },
            "address": {
                "streetAddress": "29 - 35 West Ham Lane",
                "locality": "Stratford",
                "region": "UK",
                "postalCode": "E15 4PH",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Procurement",
                "email": "groupprocurement@lqgroup.org.uk",
                "url": "https://www.in-tendhost.co.uk/lqsupplychainmanagement/aspx/Home"
            },
            "roles": [
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            "details": {
                "url": "https://www.lqgroup.org.uk",
                "buyerProfile": "https://www.in-tendhost.co.uk/lqsupplychainmanagement/aspx/Home",
                "classifications": [
                    {
                        "scheme": "TED_CA_TYPE",
                        "description": "Housing Association"
                    },
                    {
                        "scheme": "COFOG",
                        "id": "06",
                        "description": "Housing and community amenities"
                    }
                ]
            }
        },
        {
            "id": "GB-FTS-97775",
            "name": "Royal Courts of justice",
            "identifier": {
                "legalName": "Royal Courts of justice"
            },
            "address": {
                "locality": "London",
                "postalCode": "WC2A2LL",
                "countryName": "United Kingdom"
            },
            "roles": [
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    ],
    "buyer": {
        "id": "GB-FTS-25923",
        "name": "London and Quadrant Housing Trust"
    },
    "language": "en"
}