Notice Information
Notice Title
Enterprise Service Management Solution - Market Engagement
Notice Description
Essex County Council (ECC) are seeking to engage with Suppliers interested in its upcoming requirement for a secure cloud-based Enterprise Service Management (ESM) Solution. The ESM Solution must follow a continual delivery model and must a provide an omni-channel service, which is highly automated and available across platforms. The ESM Solution must be agile, and the service must continually evolve in a controlled and consistent way.
Lot Information
Lot 1
Essex County Council are looking to replace or update its current ITSM Solution with a view to enhancing and capitalising on latest technology and industry best practice capabilities. This requirement is in line with ECC's on-going IT Strategy to modernise IT Service Delivery and to support our ongoing service improvement agenda. ECC seek to engage a single Supplier to provide an ESM Solution, inclusive of implementation consultancy services and a post implementation maintenance and support agreement. The Solution must be cost-effective in licensing, implementation and support, taking into consideration our organisational size and usage requirements as detailed below. ECC delivers Support Services to circa 9,000 internal service users. ECC forecasts over 90,000 support transactions this year. The estate includes IaaS, PaaS, SaaS and end user devices, including BYOD, servicing a hybrid, mobile workforce. Approximately 1000 members of staff, across IT, HR, Business Support, Finance and Information Governance use the ESM solution to deliver Support Services, with concurrent usage at around 200. The Solution must include 'out of the box' Rest API integration capability and be PinkVERIFY-certified for ITIL alignment, for practices including but not limited to: Service Desk, Incident Management, Problem Management, Service Request Management, Change Enablement, Service Configuration Management, Release Management, Service Level Management, Portfolio Management, Service Catalogue Management, Supplier Management, Knowledge Management, Service Financial Management. The outcome of this Early Market Engagement Notice is to obtain expressions of interest and invite interested Suppliers to participate in follow up calls to discuss their Solutions. The discussions will include a set of fixed questions in order to ensure a fair and transparent approach. ECC reserve the right to decide which Suppliers are requested to take part in the follow up calls. We are requesting that interested Suppliers complete a questionnaire via the following link: https://forms.office.com/e/mzpFXQ4etN .
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-041c02
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/034560-2023
- Current Stage
- Planning
- All Stages
- Planning
Procurement Classification
- Notice Type
- Planning Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72000000 - IT services: consulting, software development, Internet and support
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 22 Nov 20232 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- 22 Jan 2024Expired
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Planned
- Lots Status
- Planned
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- ESSEX COUNTY COUNCIL
- Contact Name
- Mr Steve Bradley
- Contact Email
- steve.bradley@essex.gov.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- CHELMSFORD
- Postcode
- CM1 1QH
- Post Town
- Chelmsford
- Country
- England
-
- Major Region (ITL 1)
- TLH East (England)
- Basic Region (ITL 2)
- TLH3 Essex
- Small Region (ITL 3)
- TLH36 Heart of Essex
- Delivery Location
- Not specified
-
- Local Authority
- Chelmsford
- Electoral Ward
- Moulsham and Central
- Westminster Constituency
- Chelmsford
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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