Planning

999 Call Centre/Control Room Simulation and Assessment Centre

THE POLICE AND CRIME COMMISSIONER FOR SURREY

This public procurement record has 1 release in its history.

Planning

29 Nov 2023 at 07:55

Planning Notice
Summary of the contracting process

The Police and Crime Commissioner for Surrey is planning a procurement process for the provision of a bespoke call centre simulation and assessment platform. The title of the procurement is "999 Call Centre/Control Room Simulation and Assessment Centre" under the main procurement category of services in the training programme services industry category. The procurement is at the planning stage with a future notice date of 1st January 2024. The location for delivery is the Surrey Police HQ, UK, and interested suppliers must register their interest by emailing paige.ward@sussex.police.uk by 29th December 2023.

This tender presents an opportunity for businesses experienced in providing training programme services to compete for the contract. Suppliers with capabilities in developing bespoke simulation platforms for call centre operations, particularly those compliant with UK GDPR and Cyber Essentials Plus, would be well-suited for this opportunity. The tender aims to assess market capability and interest in providing a platform that simulates real-life emergency call centre situations, catered specifically to policing roles. Businesses aiming to support the Police and Crime Commissioner for Surrey in enhancing their recruitment programme for the Surrey Police Contact Centre and Force Control Room should closely consider participating in this tender process.

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Notice Information

Notice Title

999 Call Centre/Control Room Simulation and Assessment Centre

Notice Description

The Police and Crime Commissioner for Surrey ("the Authority") is looking to establish and ascertain the level of market and supplier capability, interest, and experience with the provision of a bespoke and police centred call centre simulation and assessment platform. The system is to be used by the Surrey Police Contact Centre and Force Control Room as part of their pre-employment recruitment programme.

Lot Information

Lot 1

The Police and Crime Commissioner for Surrey ("the Authority") is looking to establish and ascertain the level of market and supplier capability, interest, and experience with the provision of a bespoke and police centred call centre simulation and assessment platform. The system is to be used by the Surrey Police Contact Centre and Force Control Room as part of their pre-employment recruitment programme. The platform must be able to simulate real life 999 call centre/control room situations and measure a number of skills that are essential to the role including: * Multi-tasking * Typing speed* Navigation around a computer package * Listening skills * Ability to keep calm under pressure. The system will need to measure skills that are linked to the College of Policing Competency Values Framework. It will need to incorporate scenarios / situations that are specific to the policing role that the candidate would be undertaking if successful. The platform must be able to process candidates in bulk and import data and export data from/to spreadsheets etc. It must be compliant with equality, diversity and inclusion (EDI) with the ability to be used for individuals with varying needs. Exercises must be timed with the trainers having the ability to provide additional time if reasonable adjustments are required by the candidates. The system must be: * An online platform* Allow multiple users of the system at once * Be available and supported Monday - Friday 08:00-17:00 * Be complaint with UK GDPR * Supplier must hold Cyber Essentials Plus* Be hosted in the UK It is a mandatory requirement of this Contract that the Successful Tenderer and any Additional Appointed Specialists hold, be working towards or be willing to implement, from the commencement and for the duration of the Contract, a Cyber Essentials Certificate and/or ISO27001 and all data to be hosted in the UK or EEA.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-041d81
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/035135-2023
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

80 - Education and training services

CPV Codes

80521000 - Training programme services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
29 Nov 20232 years ago
Submission Deadline
Not specified
Future Notice Date
1 Jan 2024Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE POLICE AND CRIME COMMISSIONER FOR SURREY
Contact Name
paige ward
Contact Email
paige.ward@sussex.police.uk
Contact Phone
Not specified

Buyer Location

Locality
GUILDFORD
Postcode
N/A
Post Town
Not specified
Country
Not specified
Major Region (ITL 1)
Not specified
Basic Region (ITL 2)
Not specified
Small Region (ITL 3)
Not specified
Delivery Location
Not specified
Local Authority
Not specified
Electoral Ward
Not specified
Westminster Constituency
Not specified

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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