Tender

IT Services Outsource Tender Via CCS Framework RM6100 Lot 4

EAST SUSSEX FIRE AUTHORITY

This public procurement record has 1 release in its history.

Planning

07 Dec 2023 at 16:12

Planning Notice
Summary of the contracting process

The East Sussex Fire Authority is seeking to procure outsourced IT services through a tender process. The title of the procurement is "IT Services Outsource Tender Via CCS Framework RM6100 Lot 4." This procurement falls under the services category and is at the planning and tender stage as of the recent update on December 7, 2023. The procurement process is being conducted under the Crown Commercial Services (CCS) framework RM6100 Lot 4, with a contract period expected to last for 5 years and with an option to extend for up to 2 years. Potential suppliers will need to demonstrate capabilities in various technology services to be successful in this procurement.

This tender presents an opportunity for businesses specialising in IT services, consulting, software development, Internet, and support. The procurement focuses on providing a wide range of technology services to support the operations of the East Sussex Fire Authority. The procurement method being used is a selective procedure, with the submission deadline set for December 10, 2023. Businesses looking to bid for this tender should be prepared to work collaboratively with the East Sussex Fire Authority, demonstrating a commitment to cost reduction, technology advancements, and community-focused initiatives in their proposals.

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Notice Information

Notice Title

IT Services Outsource Tender Via CCS Framework RM6100 Lot 4

Notice Description

East Sussex Fire Authority wish to procure a defined set of outsourced IT Services (which are detailed in its IT Service Catalogue) for the organisation under the following Crown Commercial Services (CCS) framework: RM6100 Framework - Lot 4: Technology Services 3: via a further competitionProvides access to technology strategy and service design as well as services to provide support with moving to the operational running of an IT estate. It also provides support for large projects, up to top secret classification and a range of other technology services such as:* provision and management of IT service desk* end user device support* network support* asset disposal and application maintenance* IT infrastructure support (for example, server and storage hardware

Lot Information

Lot 1

East Sussex Fire Authority, of which East Sussex Fire and Rescue Service (ESFRS) are part, provides prevention, protection and response services to more than 800,000 people within the area of East Sussex and the City of Brighton & Hove. Our purpose is to make our communities safer.ESFRS' technology estate covers Head Office & Training Centre locations, plus 24 fire stations across East Sussex. It also includes operational mobilising technology, data centre presence in Guildford & Salfords, but excluding 999 control room services, which are provided by Surrey Joint Fire Control.We have published a PIN for 5 reasons:1 Early Notification2 Market Engagement3 Transparency4 Information Dissemination5 SME ParticipationThe contract is expected to last for 5 years, with an option to extend for up to 2 years. As an IT Service tender, potential suppliers will be required to show they can support and deliver a wide range of technology services. To encourage bids from SMEs we will allow consortium bids.ESFRS has defined three key stages under a new contract that are required to establish the service and then maintain the service in the medium to long term.1 Day one services - 8 categories, 72 services2 Transition of IT Services to new contract3 Transformation - including cloud migrationThe following lifecycle of the contract will be covered through the tender. Further details will be developed over the course of the procurement process.- Investigation- Transition- Establishment- Maintain- Transformation- Continual Service Improvement- Technology Leadership- Industry KnowledgeESFRS expects the winning bidder to be an integral part of the organisation, working in partnership with the IT Governance team, and other key business stakeholders, to ensure the delivery of effective IT & technology services.Current services fall into 8 categories.1 Application Support (Troubleshooting; Maintenance; Monitoring; Configuration; Security & Compliance; Bug Fixes; Backup & Recovery)2 Cloud Support (Technical Assistance; Configuration & Optimisation; Security & Compliance; Monitoring; Migration & Integration; Backup & Recovery)3 Datacentre Support (Infrastructure Management & Maintenance; Software Support; Security & Compliance; Monitoring & Troubleshooting; Backup & Recovery)4 IT Security Support (Risk Assessment; Infrastructure Setup; Incident Response; Monitoring; Awareness; Compliance & Governance; Vulnerability Management)5 Network Support (Setup & Configuration; Monitoring & Maintenance; Issue Resolution; Security; Upgrades)6 Operational Fire Support (Maintenance & Monitoring; Integration & Upgrades; Security; Risk Assessment & Compliance; Fault Diagnosis & Resolution; Data Management)7 Service Delivery (Strategy; Service Design; Service development; End User Devices; Service Transition; Service Levels; CRM)8 Service Management (Service Design & Transition; Service Operation; CSI; Change, Incident, Problem & IT Asset Management; SLA Management; Reporting)Some of the key principles that ESFRS would expect to underpin working in partnership would include:- A reduction in IT & technology costs in real terms over the medium to long term- Maximising the value from existing and new IT investment- Delivery of measurable improvements in technology performance & availability- Avoidance of the need to change on a "cost per unit" basis for services- Improving the service to operational & business stakeholders- Providing thought leadership in opportunities from emerging technologies- Encouraging technology cooperation & collaboration across fire & rescue services- Engagement with other emergency services and local authority stakeholders- Providing opportunities to enhance community fire safety thought public engagementWe are a community focused service and expect our suppliers to demonstrate their how they will deliver to sustainability, social responsibility, diversity, and inclusion through this contract.

Renewal: Option to extend for up to 24 months.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-042289
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/036131-2023
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
7 Dec 20232 years ago
Submission Deadline
10 Dec 2023Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
EAST SUSSEX FIRE AUTHORITY
Contact Name
Not specified
Contact Email
jim.hindle@esfrs.org
Contact Phone
Not specified

Buyer Location

Locality
LEWES
Postcode
BN7 2DZ
Post Town
Brighton
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ22 East Sussex CC
Delivery Location
TLJ2 Surrey, East and West Sussex
Local Authority
Lewes
Electoral Ward
Lewes Bridge
Westminster Constituency
Lewes

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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