Tender

Digital Retail and Marketing Services for XC Trains Limited (CrossCountry)

XC TRAINS LIMITED

This public procurement record has 1 release in its history.

Tender

12 Dec 2023 at 11:56

Tender Notice
Summary of the contracting process

The procurement process led by XC Trains Limited involves a tender for digital retail and marketing services targeting passengers using XC's CrossCountry services. The procurement aims to establish a digital retail platform selling train tickets and a marketing website offering information and customer support. This 6-year contract, ending in October 2031, requires a single supplier capable of providing both services to create a cohesive digital ecosystem.

This tender by XC Trains Limited presents an opportunity for businesses specialized in software packages and information systems. Companies with expertise in digital retail and marketing solutions for the transport sector would be well-suited to compete. The selective procurement method with prior competition call allows for innovative proposals to meet XC's digital strategy goals, enhancing the customer journey experience for rail passengers across the UK.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Digital Retail and Marketing Services for XC Trains Limited (CrossCountry)

Notice Description

XC Trains Limited (XC) will be conducting a tender for the provision of digital retail and marketing services for passengers who travel on the rail network and in particular passengers who use XC's CrossCountry services. XC defines digital retail and marketing services as: * A digital retail platform capable of selling train tickets for any rail journey in Great Britain, across our digital channels (Desktop, Mobile, Android, iOS), providing real-time journey information and access to digital tickets. * A digital marketing website which will provide information to customers, XC marketing opportunities, customer support and account management. Please submit your note of interest in email to: DRMStender.admin@crosscountrytrains.co.uk

Lot Information

Lot 1

XC Trains Limited (XC) will be conducting a tender for the provision of digital retail and marketing services for passengers who travel on the rail network and in particular passengers who use XC's CrossCountry services. XC defines digital retail and marketing services as: * A digital retail platform capable of selling train tickets for any rail journey in Great Britain, across our digital channels (Desktop, Mobile, Android, iOS), providing real-time journey information and access to digital tickets. * A digital marketing website which will provide information to customers, XC marketing opportunities, customer support and account management. This tender supports XC's digital strategy, which focuses on delivering the best digital and journey experience with CrossCountry, in a cost-effective manner. For XC to be the best transport operator it can be, it needs a digital ecosystem that will deliver the levels of trust, security, support and inspiration that its customers are looking for. The CrossCountry network is the most extensive rail franchise in Britain, calling at more than 100 stations. CrossCountry serves 7 of the 10 largest UK cities with 7 routes radiating from our central hub in Birmingham. XC will be seeking prices for a 6-year contract, with an end date of October 2031 (subject to 6 month termination for convenience rights) It is a requirement that the preferred supplier can supply both the Digital Retail platform and the Digital Marketing website. Bidders will be able to propose solutions that allow for sub-contracting if required to deliver both the Digital Retail platform and the Digital Marketing website, but there must be one lead bidder who XC will contract with if the bidder is successful and whom will be liable for all elements of the contract. Therefore only the lead supplier should respond to this Contract Notice and partake in the tender.

Renewal: Details of this will be shared in the main tender document.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0424dc
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/036500-2023
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Negotiated procedure with prior call for competition
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
12 Dec 20232 years ago
Submission Deadline
12 Jan 2024Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
14 Oct 2025 - 15 Oct 2031 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
XC TRAINS LIMITED
Contact Name
Tom Baker
Contact Email
drmstender.admin@crosscountrytrains.co.uk
Contact Phone
Not specified

Buyer Location

Locality
SUNDERLAND
Postcode
N/A
Post Town
Not specified
Country
Not specified
Major Region (ITL 1)
Not specified
Basic Region (ITL 2)
Not specified
Small Region (ITL 3)
Not specified
Delivery Location
TLG West Midlands (England)
Local Authority
Not specified
Electoral Ward
Not specified
Westminster Constituency
Not specified

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-0424dc-2023-12-12T11:56:02Z",
    "date": "2023-12-12T11:56:02Z",
    "ocid": "ocds-h6vhtk-0424dc",
    "initiationType": "tender",
    "tender": {
        "id": "ocds-h6vhtk-0424dc",
        "legalBasis": {
            "id": "32014L0025",
            "scheme": "CELEX"
        },
        "title": "Digital Retail and Marketing Services for XC Trains Limited (CrossCountry)",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "48000000",
            "description": "Software package and information systems"
        },
        "mainProcurementCategory": "goods",
        "description": "XC Trains Limited (XC) will be conducting a tender for the provision of digital retail and marketing services for passengers who travel on the rail network and in particular passengers who use XC's CrossCountry services. XC defines digital retail and marketing services as: * A digital retail platform capable of selling train tickets for any rail journey in Great Britain, across our digital channels (Desktop, Mobile, Android, iOS), providing real-time journey information and access to digital tickets. * A digital marketing website which will provide information to customers, XC marketing opportunities, customer support and account management. Please submit your note of interest in email to: DRMStender.admin@crosscountrytrains.co.uk",
        "lots": [
            {
                "id": "1",
                "description": "XC Trains Limited (XC) will be conducting a tender for the provision of digital retail and marketing services for passengers who travel on the rail network and in particular passengers who use XC's CrossCountry services. XC defines digital retail and marketing services as: * A digital retail platform capable of selling train tickets for any rail journey in Great Britain, across our digital channels (Desktop, Mobile, Android, iOS), providing real-time journey information and access to digital tickets. * A digital marketing website which will provide information to customers, XC marketing opportunities, customer support and account management. This tender supports XC's digital strategy, which focuses on delivering the best digital and journey experience with CrossCountry, in a cost-effective manner. For XC to be the best transport operator it can be, it needs a digital ecosystem that will deliver the levels of trust, security, support and inspiration that its customers are looking for. The CrossCountry network is the most extensive rail franchise in Britain, calling at more than 100 stations. CrossCountry serves 7 of the 10 largest UK cities with 7 routes radiating from our central hub in Birmingham. XC will be seeking prices for a 6-year contract, with an end date of October 2031 (subject to 6 month termination for convenience rights) It is a requirement that the preferred supplier can supply both the Digital Retail platform and the Digital Marketing website. Bidders will be able to propose solutions that allow for sub-contracting if required to deliver both the Digital Retail platform and the Digital Marketing website, but there must be one lead bidder who XC will contract with if the bidder is successful and whom will be liable for all elements of the contract. Therefore only the lead supplier should respond to this Contract Notice and partake in the tender.",
                "contractPeriod": {
                    "startDate": "2025-10-15T00:00:00+01:00",
                    "endDate": "2031-10-15T23:59:59+01:00"
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "Details of this will be shared in the main tender document."
                },
                "submissionTerms": {
                    "variantPolicy": "notAllowed"
                },
                "hasOptions": false,
                "status": "active"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "UKG"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "participationFees": [
            {
                "id": "1",
                "type": [
                    "document"
                ]
            }
        ],
        "submissionMethod": [
            "electronicSubmission"
        ],
        "submissionMethodDetails": "https://www.crosscountrytrains.co.uk/",
        "procurementMethod": "selective",
        "procurementMethodDetails": "Negotiated procedure with prior call for competition",
        "tenderPeriod": {
            "endDate": "2024-01-12T17:00:00Z"
        },
        "submissionTerms": {
            "languages": [
                "en"
            ],
            "bidValidityPeriod": {
                "endDate": "2025-10-15T23:59:59+01:00"
            }
        },
        "hasRecurrence": false
    },
    "parties": [
        {
            "id": "GB-COH-04402048",
            "name": "XC TRAINS LIMITED",
            "identifier": {
                "legalName": "XC TRAINS LIMITED",
                "id": "04402048",
                "scheme": "GB-COH"
            },
            "address": {
                "locality": "Sunderland",
                "region": "UKG",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Tom Baker",
                "email": "DRMStender.admin@crosscountrytrains.co.uk",
                "url": "https://www.crosscountrytrains.co.uk/"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.crosscountrytrains.co.uk/",
                "classifications": [
                    {
                        "scheme": "TED_CE_ACTIVITY",
                        "id": "RAILWAY_SERVICES",
                        "description": "Railway services"
                    }
                ]
            }
        },
        {
            "id": "GB-FTS-100509",
            "name": "XC Trains Limited",
            "identifier": {
                "legalName": "XC Trains Limited"
            },
            "address": {
                "locality": "Birmingham",
                "postalCode": "B4 6BS",
                "countryName": "United Kingdom"
            },
            "roles": [
                "reviewBody"
            ]
        }
    ],
    "buyer": {
        "id": "GB-COH-04402048",
        "name": "XC TRAINS LIMITED"
    },
    "language": "en"
}