Notice Information
Notice Title
Customer Sentiment Tracking Survey
Notice Description
Ordnance Survey Limited (OS) is seeking a technologically advanced supplier capable of providing thought leadership, consultancy, and a survey software platform that will help to increase our knowledge of our customers and their experience of interacting with OS. The chosen supplier will work in partnership with the Customer Insight and Experience teams to continuously improve the insights provided to the business, either through measuring new touchpoints, deeper analysis, or providing thought leadership about consumer trends.
Lot Information
Lot 1
Ordnance Survey Ltd is a company registered in England and Wales (company registration number 09121572) whose registered address is at Explorer House, Adanac Drive, SOUTHAMPTON, SO16 0AS, UK (OS). OS is a limited company in which the entire share capital will be owned by the Secretary of State for Business, Energy, and Industrial Strategy. OS is Britain's mapping agency and is responsible for the surveying, production, maintenance, and marketing of a wide range of geographic information, relied on by government, business and individuals. Further information on us can be found on our website http://www.os.uk. To help drive customer experience improvements on the customer moments that matter most, OS is seeking an innovative and technologically advanced supplier capable of providing a platform that can generate actionable insights about important aspects of the customer journey/experience - aligned to our four customer commitments.OS currently has a programme of transactional and relational surveys designed to capture key customer contact points and to understand our performance against our customer commitments - Value, Ease, Reliability, and Quality. OS is seeking a supplier that can provide continuity of tracking for existing surveys whilst also providing 'thought leadership' to help progress and develop our programme of insight.The duration of the contract if for three years, with an option to extend for a further two years, extending one year at a time subject to performance.
Options: The term of the contract will be for 3 years, with an option to extend the contract annually for a further 2 years. Therefore if all extensions were taken the full term of the contract would befor 5 years.
Renewal: The term of the contract will be for 3 years, with an option to extend the contract annually for a further 2 years. Therefore if all extensions were taken the full term of the contract would befor 5 years.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-042c7a
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/001007-2024
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
73 - Research and development services and related consultancy services
-
- CPV Codes
73110000 - Research services
73210000 - Research consultancy services
Notice Value(s)
- Tender Value
- £500,000 £500K-£1M
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 11 Jan 20242 years ago
- Submission Deadline
- 14 Feb 2024Expired
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- 3-5years
Notice Status
- Tender Status
- Active
- Lots Status
- Active
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- ORDNANCE SURVEY LIMITED
- Contact Name
- Caroline Eadie
- Contact Email
- caroline.eadie@os.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- SOUTHAMPTON
- Postcode
- SO16 0AS
- Post Town
- Southampton
- Country
- England
-
- Major Region (ITL 1)
- TLJ South East (England)
- Basic Region (ITL 2)
- TLJ3 Hampshire and Isle of Wight
- Small Region (ITL 3)
- TLJ36 Central Hampshire
- Delivery Location
- TLJ32 Southampton
-
- Local Authority
- Test Valley
- Electoral Ward
- Chilworth, Nursling & Rownhams
- Westminster Constituency
- Romsey and Southampton North
Further Information
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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