Notice Information
Notice Title
Independent NPS Surveys
Notice Description
KFM is looking to engage a consultancy to run a Net Promoter Score (NPS) survey. NPS is a key metric to enable KFM to understand the customer experience. It provides us with a temperature check and is a rich source of qualitative feedback that enables us to make tangible changes to improve our service to our customers.
Lot Information
Lot 1
Looking for suppliers to conduct the following service:
* Minimum of 250-300 NPS surveys that evaluates our supply chain and technician functions across Denmark Hill Hospital (DMH) site and Princess Royal University Hospital (PRUH) sites.
* This will be split roughly one-third technician customers and two-thirds supply chain customers.
* With regards sites, this will be split roughly one-third PRUH and two-thirds DMH.
* Analysis of results with clear recommendations for improvements KFM should consider making will be required.
* NPS standard survey questions apply.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-042df3
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/001634-2024
- Current Stage
- Planning
- All Stages
- Planning
Procurement Classification
- Notice Type
- Planning Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79342311 - Customer satisfaction survey
79411000 - General management consultancy services
Notice Value(s)
- Tender Value
- £30,000 Under £100K
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 17 Jan 20242 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- 1 Mar 2024Expired
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Planned
- Lots Status
- Planned
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- KING'S INTERVENTIONAL FACILITIES MANAGEMENT
- Contact Name
- Sophia Sofocleous
- Contact Email
- sophia.sofocleous@nhs.net
- Contact Phone
- +44 2045510991
Buyer Location
- Locality
- LONDON
- Postcode
- SE5 9NY
- Post Town
- South East London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI4 Inner London - East
- Small Region (ITL 3)
- TLI45 Lambeth
- Delivery Location
- TLI45 Lambeth
-
- Local Authority
- Lambeth
- Electoral Ward
- Herne Hill & Loughborough Junction
- Westminster Constituency
- Dulwich and West Norwood
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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