Award

Retail and Event Catering Services at Imperial War Museums (IWM)

IMPERIAL WAR MUSEUM

This public procurement record has 2 releases in its history.

Award

02 Jun 2025 at 09:05

Tender

25 Jan 2024 at 12:07

Summary of the contracting process

The public procurement process for "Retail and Event Catering Services at Imperial War Museums (IWM)" was managed by the Imperial War Museum, a public body based in London. This tender, classified under the catering services industry category, was conducted through an open procedure and spanned across IWM's sites in the United Kingdom. It reached the award stage, with COMPASS CONTRACT SERVICES (U.K.) LIMITED being awarded the contract. Initially announced for tender on 25th January 2024, the submission period ended on 26th February 2024, with the contract ultimately being signed on 1st July 2024. The estimated contract value over five years was £37,000,000, indicating a substantial opportunity in the services sector.

This procurement opportunity offered notable growth prospects, particularly for businesses skilled in large-scale catering and event services. Small and medium-sized enterprises (SMEs) were considered suitable for participation, highlighting the competitive landscape open to diverse economic operators. Companies experienced in managing extensive service contracts across multiple sites would find this tender particularly appealing, enabling them to leverage and expand their operations significantly. Such opportunities might also attract businesses looking to establish or enhance their presence within the museum and heritage sector, providing integrated catering solutions to high-profile institutions like the Imperial War Museum.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Notice Title

Retail and Event Catering Services at Imperial War Museums (IWM)

Notice Description

Retail and Event Catering Services at Imperial War Museums (IWM). Estimated total value is based on the combined total of all IWM sites for the first five years of the contract and represents revenue only.

Lot Information

Lot 1

Retail and Event Catering Services at Imperial War Museums (IWM) Additional information: To respond to this opportunity please click here: https://www.delta-esourcing.com/tenders/UK-title/V7JNHGHR47

Renewal: Two separate respective further two-year periods.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-043480
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/029010-2025
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

55 - Hotel, restaurant and retail trade services


CPV Codes

55520000 - Catering services

Notice Value(s)

Tender Value
£37,000,000 £10M-£100M
Lots Value
£37,000,000 £10M-£100M
Awards Value
Not specified
Contracts Value
£37,000,000 £10M-£100M

Notice Dates

Publication Date
2 Jun 20258 months ago
Submission Deadline
26 Feb 2024Expired
Future Notice Date
Not specified
Award Date
30 Jun 20241 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
IMPERIAL WAR MUSEUM
Contact Name
Olly Clifford
Contact Email
oclifford@iwm.org.uk
Contact Phone
+44 2074165000

Buyer Location

Locality
LONDON
Postcode
SE1 6HZ
Post Town
South East London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI44 Lewisham and Southwark
Delivery Location
Not specified

Local Authority
Southwark
Electoral Ward
St George's
Westminster Constituency
Bermondsey and Old Southwark

Supplier Information

Number of Suppliers
1
Supplier Name

COMPASS CONTRACT SERVICES (U.K.

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-043480-2025-06-02T10:05:10+01:00",
    "date": "2025-06-02T10:05:10+01:00",
    "ocid": "ocds-h6vhtk-043480",
    "description": "To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=953535209 GO Reference: GO-202562-PRO-30830983",
    "initiationType": "tender",
    "tender": {
        "id": "2324/COM/3226",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "title": "Retail and Event Catering Services at Imperial War Museums (IWM)",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "55520000",
            "description": "Catering services"
        },
        "mainProcurementCategory": "services",
        "description": "Retail and Event Catering Services at Imperial War Museums (IWM). Estimated total value is based on the combined total of all IWM sites for the first five years of the contract and represents revenue only.",
        "value": {
            "amount": 37000000,
            "currency": "GBP"
        },
        "lots": [
            {
                "id": "1",
                "description": "Retail and Event Catering Services at Imperial War Museums (IWM) Additional information: To respond to this opportunity please click here: https://www.delta-esourcing.com/tenders/UK-title/V7JNHGHR47",
                "value": {
                    "amount": 37000000,
                    "currency": "GBP"
                },
                "contractPeriod": {
                    "durationInDays": 1800
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "Two separate respective further two-year periods."
                },
                "submissionTerms": {
                    "variantPolicy": "notAllowed",
                    "electronicCataloguePolicy": "required"
                },
                "hasOptions": false,
                "status": "cancelled",
                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "price"
                        }
                    ]
                }
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "UK"
                    },
                    {
                        "region": "UK"
                    },
                    {
                        "region": "UK"
                    }
                ],
                "deliveryLocation": {
                    "description": "UNITED KINGDOM"
                },
                "relatedLot": "1"
            }
        ],
        "submissionMethod": [
            "electronicSubmission",
            "written"
        ],
        "submissionMethodDetails": "https://www.delta-esourcing.com/tenders/UK-title/V7JNHGHR47",
        "otherRequirements": {
            "requiresStaffNamesAndQualifications": true
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "tenderPeriod": {
            "endDate": "2024-02-26T12:00:00Z"
        },
        "submissionTerms": {
            "languages": [
                "en"
            ]
        },
        "awardPeriod": {
            "startDate": "2024-02-26T12:00:00Z"
        },
        "bidOpening": {
            "date": "2024-02-26T12:00:00Z"
        },
        "hasRecurrence": true,
        "contractTerms": {
            "hasElectronicOrdering": true,
            "electronicInvoicingPolicy": "allowed",
            "hasElectronicPayment": true
        }
    },
    "parties": [
        {
            "id": "GB-FTS-79433",
            "name": "Imperial War Museum",
            "identifier": {
                "legalName": "Imperial War Museum"
            },
            "address": {
                "streetAddress": "IWM London, Lambeth Road",
                "locality": "London",
                "region": "UK",
                "postalCode": "SE1 6HZ",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Olly Clifford",
                "telephone": "+44 2074165000",
                "email": "oclifford@iwm.org.uk",
                "url": "https://www.delta-esourcing.com/tenders/UK-UK-London:-Catering-services./V7JNHGHR47"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "http://www.iwm.org.uk",
                "classifications": [
                    {
                        "scheme": "TED_CA_TYPE",
                        "id": "BODY_PUBLIC",
                        "description": "Body governed by public law"
                    },
                    {
                        "scheme": "COFOG",
                        "id": "08",
                        "description": "Recreation, culture and religion"
                    }
                ]
            }
        },
        {
            "id": "GB-FTS-75347",
            "name": "Imperial War Museum",
            "identifier": {
                "legalName": "Imperial War Museum"
            },
            "address": {
                "locality": "London",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "telephone": "+44 2074165000"
            },
            "roles": [
                "reviewBody"
            ]
        },
        {
            "id": "GB-FTS-149867",
            "name": "COMPASS CONTRACT SERVICES (U.K.) LIMITED",
            "identifier": {
                "legalName": "COMPASS CONTRACT SERVICES (U.K.) LIMITED",
                "id": "02114954"
            },
            "address": {
                "streetAddress": "Parklands Court",
                "locality": "Birmingham",
                "region": "UK",
                "postalCode": "B45 9PZ",
                "countryName": "United Kingdom"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "large"
            }
        },
        {
            "id": "GB-FTS-149868",
            "name": "Imperial War Museum",
            "identifier": {
                "legalName": "Imperial War Museum"
            },
            "address": {
                "locality": "London",
                "postalCode": "SE1 6HZ",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "telephone": "+44 2074165000"
            },
            "roles": [
                "reviewBody"
            ]
        }
    ],
    "buyer": {
        "id": "GB-FTS-79433",
        "name": "Imperial War Museum"
    },
    "language": "en",
    "awards": [
        {
            "id": "029010-2025-1",
            "relatedLots": [
                "1"
            ],
            "status": "active",
            "suppliers": [
                {
                    "id": "GB-FTS-149867",
                    "name": "COMPASS CONTRACT SERVICES (U.K.) LIMITED"
                }
            ]
        }
    ],
    "contracts": [
        {
            "id": "029010-2025-1",
            "awardID": "029010-2025-1",
            "status": "active",
            "value": {
                "amount": 37000000,
                "currency": "GBP"
            },
            "dateSigned": "2024-07-01T00:00:00+01:00"
        }
    ],
    "bids": {
        "statistics": [
            {
                "id": "1",
                "measure": "bids",
                "relatedLot": "1",
                "value": 5
            }
        ]
    }
}