Award

Home Improvement Agency (HIA) Service

DOVER DISTRICT COUNCIL

This public procurement record has 2 releases in its history.

Award

12 Aug 2025 at 15:08

Tender

02 Feb 2024 at 15:14

Summary of the contracting process

The public procurement process for the Home Improvement Agency (HIA) Service was conducted as an open procedure by Dover District Council, in conjunction with Ashford Borough Council and Folkestone & Hythe District Council. This tender, classified under the CPV code 75200000, focuses on the provision of community services throughout the region of UKJ, including grant/loan applications, hospital discharge, home enablement, and hoarding disorder support. Initiated in February 2024, the procurement process moved through active tendering and into award and contract stages by August 2025. The tender was anticipated to begin on 1st July 2024, with an initial five-year term, extendable by two additional years. The procurement stage has been completed, with Town & Country as the awarded supplier, having entered into active contract status on 30th May 2024, valued at £4,861,343 GBP.

This tender offers significant opportunities for businesses specialising in community services and healthcare solutions, such as those focusing on home care and support for vulnerable populations. Given the potential for a long-term engagement over seven years, businesses with expertise in managing and executing comprehensive service delivery can benefit immensely by building steady revenue streams and enhancing their market reputation. Small to medium-sized enterprises capable of offering high-quality and cost-efficient solutions are well-suited to compete in such tenders, where award criteria weigh heavily on both cost and quality aspects, with a preference for quality. This procurement encourages collaborations across regional councils, ultimately fostering business growth within the UKJ region.

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Notice Title

Home Improvement Agency (HIA) Service

Notice Description

Provision of Home Improvement Agency Services including but not exclusive to grant/loan applications, hospital discharge, home enablement and hoarding disorder support to Dover District Council, Ashford Borough Council, and Folkestone & Hythe District Council.

Lot Information

Lot 1

Provision of Home Improvement Agency Services including but not exclusive to grant/loan applications, hospital discharge, home enablement and hoarding disorder support to Dover District Council, Ashford Borough Council, and Folkestone & Hythe District Council.

Renewal: The Contract is for an initial 5 years with the option to extend for a further 2 years.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0436df
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/048155-2025
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

75 - Administration, defence and social security services


CPV Codes

75200000 - Provision of services to the community

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£4,861,343 £1M-£10M

Notice Dates

Publication Date
12 Aug 20256 months ago
Submission Deadline
4 Mar 2024Expired
Future Notice Date
Not specified
Award Date
29 May 20241 years ago
Contract Period
Not specified - Not specified
Recurrence
Estimated timing for further notices to be published: Subject to the allowed extension(s) option being enacted, a new procurement procedure will be undertaken approximately 6 months prior to the end of this contract.

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
DOVER DISTRICT COUNCIL
Additional Buyers

ASHORD BOROUGH COUNCIL

FOLKESTONE & HYTHE DISTRICT COUNCIL

Contact Name
Ade Agboola, Caroline Roberts, Mr Dean Coulls
Contact Email
ade.agboola@folkestone-hythe.gov.uk, caroline.roberts@ashford.gov.uk, dean.coulls@dover.gov.uk
Contact Phone
+44 7701294353

Buyer Location

Locality
WHITFIELD, DOVER
Postcode
CT16 3PJ
Post Town
Canterbury
Country
England

Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ4 Kent
Small Region (ITL 3)
TLJ45 Mid Kent
Delivery Location
TLJ South East (England)

Local Authority
Ashford
Electoral Ward
Victoria
Westminster Constituency
Ashford

Supplier Information

Number of Suppliers
1
Supplier Name

TOWN & COUNTRY

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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