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Contract Timeline
- Publication Date
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18th November 2024 14:13:53 PM
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Contract Summary
Procurement of Contact Centre as a Service (CCaaS) solution to replace the existing Distribution Customer Services contact centre infrastructure.
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Contract Details
- Open Contracting ID
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ocds-h6vhtk-044c12
- Publication Source
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Find a Tender Service
- Procurement Stage
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Award, Contract
- Procurement Method
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Selective
- Procurement Method Details
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Negotiated Procedure With Prior Call For Competition
- Procurement Category
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Services
- Tender Suitability
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- Framework / DPS
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Contract Classification
- CPV Code(s)
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72210000
- CPV Division(s)
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72 - IT services: consulting, software development, Internet and support
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Awarding Authority
- Buyer Name
- Buyer Email
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bekka.scally@sse.com
- Buyer Phone
- Buyer Address
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200 Dunkeld Road
Perth
PH1 3AQ
United Kingdom
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Awarded Supplier(s)
TenderUpdate
SSEN Distribution Contact Channel Management - Contact Centre as a Service(CCaaS)
SSE SERVICES
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Contract Timeline
- Publication Date
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22nd March 2024 17:25:32 PM
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Contract Summary
The Customer Service team are embarking on a transformation programme to move towards a unified service tooling ecosystem that places customers at the heart of everything we do and enables our colleagues to deliver exceptional service and customer experience. The purpose is to identify a vendor that has existing solutions, capabilities, and technologies to transform and migrate our legacy contact routing platform (Avaya & Storm) to a cloud-based Contact Centre as a Service (CCaaS) solution along with the scale and opportunity to route and manage all demand, agnostic to channel, across all SSEN Distribution Customer Service functions via a single solution.
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Contract Details
- Open Contracting ID
-
ocds-h6vhtk-044c12
- Publication Source
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Find a Tender Service
- Procurement Stage
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TenderUpdate
- Procurement Method
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N/A
- Procurement Method Details
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N/A
- Procurement Category
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Services
- Tender Suitability
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- Framework / DPS
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Contract Classification
- CPV Code(s)
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72210000
- CPV Division(s)
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72 - IT services: consulting, software development, Internet and support
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Awarding Authority
- Buyer Name
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John Lange
- Buyer Email
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John.lange@sse.com
- Buyer Phone
- Buyer Address
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43 Forbury Road
READING
RG13JH
United Kingdom
Tender
SSEN Distribution Contact Channel Management - Contact Centre as a Service(CCaaS)
SSE SERVICES
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Contract Timeline
- Publication Date
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22nd March 2024 17:16:04 PM
- Tender Deadline
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26th April 2024 14:00:00 PM Expired
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Contract Summary
The Customer Service team are embarking on a transformation programme to move towards a unified service tooling ecosystem that places customers at the heart of everything we do and enables our colleagues to deliver exceptional service and customer experience. The purpose is to identify a vendor that has existing solutions, capabilities, and technologies to transform and migrate our legacy contact routing platform (Avaya & Storm) to a cloud-based Contact Centre as a Service (CCaaS) solution along with the scale and opportunity to route and manage all demand, agnostic to channel, across all SSEN Distribution Customer Service functions via a single solution.
-
Contract Details
- Open Contracting ID
-
ocds-h6vhtk-044c12
- Publication Source
-
Find a Tender Service
- Procurement Stage
-
Tender
- Procurement Method
-
Selective
- Procurement Method Details
-
Negotiated Procedure With Prior Call For Competition
- Procurement Category
-
Services
- Tender Suitability
-
- Framework / DPS
-
Framework
-
Contract Classification
- CPV Code(s)
-
72210000
- CPV Division(s)
-
72 - IT services: consulting, software development, Internet and support
-
Awarding Authority
- Buyer Name
-
John Lange
- Buyer Email
-
John.lange@sse.com
- Buyer Phone
- Buyer Address
-
43 Forbury Road
READING
RG13JH
United Kingdom