Notice Information
Notice Title
Enrolment Support Services - International Students
Notice Description
The University is seeking a third-party organisation to support the Application processing and conversion support for all overseas undergraduate and postgraduate applications. This is expected to include all undergraduate and postgraduate programmes that do not require an interview.
Lot Information
Lot 1
The University is seeking a third-party organisation to support the Application processing and conversion support for all overseas undergraduate and postgraduate applications. This is expected to include all undergraduate and postgraduate programmes that do not require an interview.Application processing includes:* Qualifying and processing student applications. Ensuring applications are completed correctly and fully with relevant accompanying documents included. Following-up on in-complete applications and tracking reasons for delays.* Matching eligibility of applicants against entry criteria and issuing offer letters to qualified applicants.* Updating applicant records on Brighton's admissions systems. * Consulting with the Brighton based team about borderline applications.* Supporting the CAS team with the delivery of pre-CAS interviews.* Reporting regularly on progress and working to agreed KPI's.It is expected that the conversion support services will work under the direction of the University of Brighton's Marketing & Recruitment Team and will include: * email marketing campaigns to applications at the enquiry stage that generate new applications.* email marketing campaigns at offer holder stage that drive conversion.* Undertake work to enhance offer to enrolment conversion rates.* Proactively develop initiatives to enhance and improve conversion.* Gain marketing intelligence through telephone campaigns e.g. reasons why students are accepting/declining their offer or other sentiments as required by the University.* Develop and execute an offer to enrolment phone call strategy that provides a high level of service and care to offer holders.
Renewal: The contract will be renewed at the end of its term
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-045013
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/013640-2024
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
75 - Administration, defence and social security services
-
- CPV Codes
75121000 - Administrative educational services
Notice Value(s)
- Tender Value
- £2,000,000 £1M-£10M
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 26 Apr 20241 years ago
- Submission Deadline
- 3 May 2024Expired
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- 28 Aug 2024 - 28 Aug 2027 2-3 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Active
- Lots Status
- Active
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- UNIVERSITY OF BRIGHTON
- Contact Name
- Not specified
- Contact Email
- purchasingservices@brighton.ac.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- BRIGHTON
- Postcode
- BN2 4AT
- Post Town
- Brighton
- Country
- England
-
- Major Region (ITL 1)
- TLJ South East (England)
- Basic Region (ITL 2)
- TLJ2 Surrey, East and West Sussex
- Small Region (ITL 3)
- TLJ21 Brighton and Hove
- Delivery Location
- TLJ21 Brighton and Hove
-
- Local Authority
- Brighton and Hove
- Electoral Ward
- Moulsecoomb & Bevendean
- Westminster Constituency
- Brighton Kemptown and Peacehaven
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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