D3 Tenders | IT Service Management

Notice Information

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Notice Title

IT Service Management

Notice Description

Northamptonshire's Police Fire and Crime Commissioner is looking to procure a joint IT Service Management (ITSM) platform for Police and Fire customers. The IT Technical Support team currently have to use two ITSM platforms, one an older version (for Police) and more recent version for Fire. The Police system has on average 2.2k incidents and requests coming through each month, Fire has approximately 120. The two-system set up has proved to be a significant complication for Technical Support teams as well as for business customers.

Lot Information

Lot 1

Northamptonshire's Police Fire and Crime Commissioner is looking to procure a joint IT Service Management (ITSM) platform for Police and Fire customers. The IT Technical Support team currently have to use two ITSM platforms, one an older version (for Police) and more recent version for Fire. The Police system has on average 2.2k incidents and requests coming through each month, Fire has approximately 120. The two-system set up has proved to be a significant complication for Technical Support teams as well as for business customers.

Notice Details

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Publication & Lifecycle

Open Contracting ID: ocds-h6vhtk-045883
Publication Source: Find A Tender Service
Latest Notice: https://www.find-tender.service.gov.uk/Notice/016941-2024
Current Stage: Tender
All Stages: Tender

Procurement Classification

Notice Type: Tender Notice
Procurement Type: Standard
Procurement Category: Goods
Procurement Method: Open
Procurement Method Details: Open procedure
Tender Suitability: Not specified
Awardee Scale: Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

48430000 - Inventory management software package

48600000 - Database and operating software package

48620000 - Operating systems

Notice Value(s)

Tender Value: £600,000 £500K-£1M
Lots Value: £600,000 £500K-£1M
Awards Value: Not specified
Contracts Value: Not specified

Notice Dates

Publication Date: 30 May 20241 years ago
Submission Deadline: 3 Jun 2024Expired
Future Notice Date: Not specified
Award Date: Not specified
Contract Period: Not specified - Not specified
Recurrence: Not specified

Notice Status

Tender Status: Active
Lots Status: Active
Awards Status: Not Specified
Contracts Status: Not Specified

Buyer & Supplier

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Contracting Authority (Buyer)

Main Buyer: POLICE, FIRE AND CRIME COMMISSIONER FOR NORTHAMPTONSHIRE
Contact Name: Available with D3 Tenders Premium →
Contact Email: Available with D3 Tenders Premium →
Contact Phone: Available with D3 Tenders Premium →

Buyer Location

Locality: WELLINGBOROUGH
Postcode: NN8 6GS
Post Town: Northampton
Country: England
Major Region (ITL 1): TLF East Midlands (England)
Basic Region (ITL 2): TLF2 Leicestershire, Rutland and Northamptonshire
Small Region (ITL 3): TLF25 North Northamptonshire
Delivery Location: Not specified
Local Authority: North Northamptonshire
Electoral Ward: Brickhill and Queensway
Westminster Constituency: Wellingborough and Rushden

Further Information

Notice URLs

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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