Notice Information
Notice Title
Contact Centre as a Service
Notice Description
A solution for a secure, scalable & resilient Contact Centre as a Service ("CCaaS") that integrates with the Authority's Telephony service and data sources (Active Directory, ServiceNow, etc).
Lot Information
Lot 1
A solution for a secure, scalable & resilient Contact Centre as a Service ("CCaaS") that integrates with the Authority's Telephony service and data sources (Active Directory, ServiceNow, etc).
Options: The contract has an initial term of 5 years. The final 2 years of the contract are optional
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-046a4d
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/000887-2025
- Current Stage
- Award
- All Stages
- Planning, Award
Procurement Classification
- Notice Type
- Planning Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
-
- CPV Codes
64214200 - Telephone switchboard services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- £1,372,300 £1M-£10M
Notice Dates
- Publication Date
- 10 Jan 20251 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- 24 May 2024Expired
- Award Date
- 12 Nov 20241 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Cancelled
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- The Corporate Officer of the House of Commons and The Corporate Officer of the House of Lords (acting jointly)
- Additional Buyers
Corporate Officers of the House of Lords and House of Commons
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- LONDON
- Postcode
- SW1A 0AA
- Postcode Area
- South West London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI3 Inner London - West
- Small Region (ITL 3)
- TLI35 Westminster and City of London
- Delivery Location
- TLI32 Westminster
-
- Local Authority
- Westminster
- Electoral Ward
- St James's
- Westminster Constituency
- Cities of London and Westminster
Further Information
Notice URLs
Open Contracting Data Standard (OCDS)
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.