Award, Contract

Contact Centre as a Service

THE CORPORATE OFFICER OF THE HOUSE OF COMMONS AND THE CORPORATE OFFICER OF THE HOUSE OF LORDS (ACTING JOINTLY

  • Contract Timeline

    Publication Date

    10th January 2025 15:21:06 PM

  • Contract Summary

    A solution for a secure, scalable & resilient Contact Centre as a Service (“CCaaS”) that integrates with the Authority’s Telephony service and data sources (Active Directory, ServiceNow, etc).

  • Contract Details

    Open Contracting ID

    ocds-h6vhtk-046a4d

    Publication Source

    Find a Tender Service

    Procurement Stage

    Award, Contract

    Procurement Method

    Open

    Procurement Method Details

    Open Procedure

    Procurement Category

    Services

    Tender Suitability

    Framework / DPS

  • Contract Classification

    CPV Code(s)

    64214200

    CPV Division(s)

    64 - Postal and telecommunications services

  • Awarding Authority

    THE CORPORATE OFFICER OF THE HOUSE OF COMMONS AND THE CORPORATE OFFICER OF THE HOUSE OF LORDS (ACTING JOINTLY

    Buyer Name

    Suzanna Faria-Johnston

    Buyer Email

    pcd@parliament.uk

    Buyer Phone

    Buyer Address

    Parliament Square

    LONDON

    SW1A 0AA

    United Kingdom

  • Awarded Supplier(s)

    Supplier Name(s)

    KERV EXPERIENCE LIMITED

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Planning

PI1301686 - Managed Contact Centre for Call Management ( Early Market Engagement)

CORPORATE OFFICERS OF THE HOUSE OF LORDS AND HOUSE OF COMMONS

  • Contract Timeline

    Publication Date

    24th May 2024 12:49:00 PM

  • Contract Summary

    PI1301686 - Managed Contact Centre for Call Management.
    Early Market Engagement opportunity.

    Parliament wishes to seek information as part of an early market engagement process relating to the provision of managed contact centre for call management. The Authority requires a solution with capability of spanning multiple in-bound channels, multiple internal processes, and the potential to grow in scope and scale over time. The intention of this RFI, is to gather sufficient information regarding the market and available service delivery models,

    For clarity, this RFI requests information in relation to staffed call answering service rather than a technical/platform solution.

  • Contract Details

    Open Contracting ID

    ocds-h6vhtk-046a4d

    Publication Source

    Find a Tender Service

    Procurement Stage

    Planning

    Procurement Method

    N/A

    Procurement Method Details

    N/A

    Procurement Category

    Services

    Tender Suitability

    Framework / DPS

  • Contract Classification

    CPV Code(s)

    64214200

    CPV Division(s)

    64 - Postal and telecommunications services

  • Awarding Authority

    CORPORATE OFFICERS OF THE HOUSE OF LORDS AND HOUSE OF COMMONS

    Buyer Name

    Suzanna Faria-Johnston

    Buyer Email

    PCD@Parliament.uk

    Buyer Phone

    Buyer Address

    Parliament Square

    LONDON

    SW1A 0AA

    United Kingdom

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