Notice Information
Notice Title
Contact Centre as a Service
Notice Description
A solution for a secure, scalable & resilient Contact Centre as a Service ("CCaaS") that integrates with the Authority's Telephony service and data sources (Active Directory, ServiceNow, etc).
Lot Information
Lot 1
A solution for a secure, scalable & resilient Contact Centre as a Service ("CCaaS") that integrates with the Authority's Telephony service and data sources (Active Directory, ServiceNow, etc).
Options: The contract has an initial term of 5 years. The final 2 years of the contract are optional
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-046a4d
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/000887-2025
- Current Stage
- Award
- All Stages
- Planning, Award
Procurement Classification
- Notice Type
- Planning Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
64 - Postal and telecommunications services
-
- CPV Codes
64214200 - Telephone switchboard services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- £1,372,300 £1M-£10M
Notice Dates
- Publication Date
- 10 Jan 20251 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- 23 May 2024Expired
- Award Date
- 12 Nov 20241 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Cancelled
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- THE CORPORATE OFFICER OF THE HOUSE OF COMMONS AND THE CORPORATE OFFICER OF THE HOUSE OF LORDS (ACTING JOINTLY)
- Additional Buyers
CORPORATE OFFICERS OF THE HOUSE OF LORDS AND HOUSE OF COMMONS
- Contact Name
- Suzanna Faria-Johnston
- Contact Email
- pcd@parliament.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- LONDON
- Postcode
- SW1A 0AA
- Post Town
- South West London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI3 Inner London - West
- Small Region (ITL 3)
- TLI35 Westminster and City of London
- Delivery Location
- TLI32 Westminster
-
- Local Authority
- Westminster
- Electoral Ward
- St James's
- Westminster Constituency
- Cities of London and Westminster
Further Information
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-h6vhtk-046a4d-2025-01-10T15:21:06Z",
"date": "2025-01-10T15:21:06Z",
"ocid": "ocds-h6vhtk-046a4d",
"initiationType": "tender",
"tender": {
"id": "PI1301657",
"legalBasis": {
"id": "32014L0024",
"scheme": "CELEX"
},
"title": "Contact Centre as a Service",
"status": "complete",
"classification": {
"scheme": "CPV",
"id": "64214200",
"description": "Telephone switchboard services"
},
"mainProcurementCategory": "services",
"description": "A solution for a secure, scalable & resilient Contact Centre as a Service (\"CCaaS\") that integrates with the Authority's Telephony service and data sources (Active Directory, ServiceNow, etc).",
"lots": [
{
"id": "1",
"description": "A solution for a secure, scalable & resilient Contact Centre as a Service (\"CCaaS\") that integrates with the Authority's Telephony service and data sources (Active Directory, ServiceNow, etc).",
"status": "cancelled",
"awardCriteria": {
"criteria": [
{
"name": "Quality",
"type": "quality",
"description": "60"
},
{
"type": "price",
"description": "40"
}
]
},
"hasOptions": true,
"options": {
"description": "The contract has an initial term of 5 years. The final 2 years of the contract are optional"
}
}
],
"items": [
{
"id": "1",
"deliveryAddresses": [
{
"region": "UKI32"
},
{
"region": "UKI32"
}
],
"deliveryLocation": {
"description": "UK Parliament"
},
"relatedLot": "1"
}
],
"communication": {
"futureNoticeDate": "2024-05-24T00:00:00+01:00"
},
"procurementMethod": "open",
"procurementMethodDetails": "Open procedure"
},
"parties": [
{
"id": "GB-FTS-110520",
"name": "Corporate Officers of the House of Lords and House of Commons",
"identifier": {
"legalName": "Corporate Officers of the House of Lords and House of Commons",
"id": "210715608"
},
"address": {
"streetAddress": "Parliament Square",
"locality": "LONDON",
"region": "UKI32",
"postalCode": "SW1A 0AA",
"countryName": "United Kingdom"
},
"contactPoint": {
"name": "Suzanna Faria-Johnston",
"email": "PCD@Parliament.uk"
},
"roles": [
"buyer"
],
"details": {
"url": "https://www.parliament.uk/",
"buyerProfile": "https://www.parliament.uk/",
"classifications": [
{
"scheme": "TED_CA_TYPE",
"id": "BODY_PUBLIC",
"description": "Body governed by public law"
},
{
"scheme": "COFOG",
"id": "01",
"description": "General public services"
}
]
}
},
{
"id": "GB-FTS-120255",
"name": "The Corporate Officer of the House of Commons and The Corporate Officer of the House of Lords (acting jointly)",
"identifier": {
"legalName": "The Corporate Officer of the House of Commons and The Corporate Officer of the House of Lords (acting jointly)",
"id": "210715608"
},
"address": {
"streetAddress": "Parliament Square",
"locality": "LONDON",
"region": "UKI32",
"postalCode": "SW1A 0AA",
"countryName": "United Kingdom"
},
"contactPoint": {
"name": "Suzanna Faria-Johnston",
"email": "pcd@parliament.uk"
},
"roles": [
"buyer"
],
"details": {
"url": "https://www.parliament.uk/",
"buyerProfile": "https://www.parliament.uk/",
"classifications": [
{
"scheme": "TED_CA_TYPE",
"id": "MINISTRY",
"description": "Ministry or any other national or federal authority, including their regional or local subdivisions"
},
{
"scheme": "COFOG",
"description": "IT Communications"
}
]
}
},
{
"id": "GB-FTS-134655",
"name": "KERV EXPERIENCE LIMITED",
"identifier": {
"legalName": "KERV EXPERIENCE LIMITED"
},
"address": {
"streetAddress": "1 Finsbury Avenue",
"locality": "London",
"region": "UKI32",
"postalCode": "EC2M 2PF",
"countryName": "United Kingdom"
},
"roles": [
"supplier"
],
"details": {
"scale": "large"
}
},
{
"id": "GB-FTS-130304",
"name": "The Corporate Officer of the House of Commons and The Corporate Officer of the House of Lords (acting jointly)",
"identifier": {
"legalName": "The Corporate Officer of the House of Commons and The Corporate Officer of the House of Lords (acting jointly)"
},
"address": {
"streetAddress": "Parliament Square",
"locality": "LONDON",
"postalCode": "SW1A 0AA",
"countryName": "United Kingdom"
},
"contactPoint": {
"email": "PCD@Parliament.uk"
},
"roles": [
"reviewBody"
],
"details": {
"url": "https://www.parliament.uk/"
}
}
],
"buyer": {
"id": "GB-FTS-120255",
"name": "The Corporate Officer of the House of Commons and The Corporate Officer of the House of Lords (acting jointly)"
},
"language": "en",
"awards": [
{
"id": "000887-2025-1",
"relatedLots": [
"1"
],
"status": "active",
"suppliers": [
{
"id": "GB-FTS-134655",
"name": "KERV EXPERIENCE LIMITED"
}
]
}
],
"contracts": [
{
"id": "000887-2025-1",
"awardID": "000887-2025-1",
"status": "active",
"value": {
"amount": 1372300,
"currency": "GBP"
},
"dateSigned": "2024-11-12T00:00:00Z"
}
],
"bids": {
"statistics": [
{
"id": "1",
"measure": "bids",
"relatedLot": "1",
"value": 5
}
]
}
}