Notice Information
Notice Title
Interpretation and Translation Services
Notice Description
NHS Shared Business Services act in an Agency capacity for and on behalf of its customers (Approved Organisations) - existing and new. These comprise of NHS and Social Care organisations (whether acting individually, or on behalf of, or together as members of any consortia) along with any other public or private sector bodies which NHS SBS authorises to use the resulting Framework Agreement. NHS SBS has put in place a Framework Agreement for the provision of Interpretation and Translation Services and related Goods and Services for the Public Sector to be used by NHS SBS Approved Organisations. Our Approved Organisation list can be found on: https://www.sbs.nhs.uk/services/framework-agreements-categories/ The framework includes Face to Face translation, British Sign Language (BSL), Telephone Interpretation, Document Translation and ancillary services, Video Interpretation and a One Stop Shop for Managed Services. Lot 1 - Face to Face (Spoken Language) Lot 2 - British Sign Language (BSL) Lot 3 - Telephone Interpreting Lot 4 - Document Translation and Ancillary Services Lot 5 - Video Interpretation Lot 6 - One Stop Shop (Managed Service)
Lot Information
Face to Face (Spoken Language)
Lot 1 is for the provision of Face-to-Face Interpretation and Translation Services, the awarded Suppliers have demonstrated that they are able to supply spoken word interpreters, across a range of languages for varied public sector language requirements. This could include interpreters with language specialisms including legal, medical, pharmaceutical, financial, IT, media, trauma, children, education, mental health, transportation, engineering, procurement, marketing, housing, benefits, immigration, defence, security, technical and government (central and local), in connection with the Procurement. Additional information: Price is not the only award criterion, and all criteria are stated only in the procurement documents.
Options: Up to a maximum of 24 month extension
British Sign Language (BSL)Lot 2 is for the provision of British Sign Language services, the awarded Suppliers will supply interpreters or translators able to provide non-verbal communication to the deaf and deaf-blind community for varied public. Additional information: Price is not the only award criterion, and all criteria are stated only in the procurement documents.
Options: Up to a maximum of 24 month extension
Telephone InterpretingLot 3 is for the provision of Telephone Interpretation Services, the awarded Suppliers will provide telephone based spoken word services across a range of common and rare languages for varied public sector customers. The services will be available on a 24-hours a day, 7 days a week, 365 days a year basis to provide full coverage and access to first-person interpretation services, in connection with the call-off contact. Additional information: Price is not the only award criterion, and all criteria are stated only in the procurement documents.
Options: Up to a maximum of 24 month extension
Document Translation and Ancillary ServicesLot 4 is for the provision of Document Translation and Ancillary Services, this includes, but is not limited to, website localisation services and transcription services. Awarded Suppliers will provide document translation services across a range of languages across all forms of written texts and performed by qualified translators, machine translated, or a mixture of both with post translation editing. Documents can be varied and may include manuals, handbooks, marketing brochures, flyers, leaflets and letters, website material, guidance or information documents. File formats may include MS Word, MS Excel, MS PowerPoint, and text, RTF, PDF, Quark, Photoshop and Illustrator plus many more in connection with the call-off contact. Additional information: Price is not the only award criterion, and all criteria are stated only in the procurement documents.
Options: Up to a maximum of 24 month extension
Video InterpretationLot 5 is for the provision of Video Interpreting, the awarded Suppliers will supply the provision of Video Interpretation services as both 'On-Demand' and 'Pre-Booked' services with the ability to use commonly used video conferencing software or bespoke portals from suppliers in connection with the call-off contract. Additional information: Price is not the only award criterion, and all criteria are stated only in the procurement documents.
Options: Up to a maximum of 24 month extension
One Stop Shop (Managed Service)Lot 6 is for the provision of a One Stop Shop Interpretation and Translation Service. This lot enables the provision of comprehensive, managed services that include all aspects of Interpretation and Translation (spoken, BSL, telephone, video, and document translation). Additional information: Price is not the only award criterion, and all criteria are stated only in the procurement documents.
Options: Up to a maximum of 24 month extension
One Stop ShopOne Stop Shop Interpretation and Translation Service. One Stop Shop offers customers access to all of the services defined under Lots 1, 2, 3, 4 and 5 through one Supplier. It is anticipated that delivery of a One Stop shop will enable effective and efficient management of all bookings, service availability, timesheeting, invoicing and management information. Additional information: Duration in months: 01/05/2025 / End 30/04/2029 Please see description in the main contract objective on the Request for Information (RFI). Lots will be defined as an outcome of this initial market engagement PIN. The new Framework/DPS, subject to review and change, is expected to go live shortly after the expiry of the existing Framework Agreement 10172 on May 2025. Please see the link at section 1.3 above for instructions on how to participate and submit responses via the SAPAriba RFI.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-046b81
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/081926-2025
- Current Stage
- Award
- All Stages
- Planning, Tender, Award
Procurement Classification
- Notice Type
- Planning Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Large, SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79530000 - Translation services
79540000 - Interpretation services
Notice Value(s)
- Tender Value
- £73,000,000 £10M-£100M
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- £73,000,000 £10M-£100M
Notice Dates
- Publication Date
- 11 Dec 20252 months ago
- Submission Deadline
- 13 Mar 2025Expired
- Future Notice Date
- 8 Nov 2024Expired
- Award Date
- 20 Nov 20253 months ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Cancelled, Planned
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- NHS SHARED BUSINESS SERVICES LIMITED
- Additional Buyers
- Contact Name
- Zeeshan Ali
- Contact Email
- nsbs.categorymanagementsourcing@nhs.net
- Contact Phone
- Not specified
Buyer Location
- Locality
- HEMEL HEMPSTEAD
- Postcode
- HP2 7AH
- Post Town
- Hemel Hempstead
- Country
- England
-
- Major Region (ITL 1)
- TLH East (England)
- Basic Region (ITL 2)
- TLH2 Bedfordshire and Hertfordshire
- Small Region (ITL 3)
- TLH27 South West Hertfordshire
- Delivery Location
- Not specified
-
- Local Authority
- Dacorum
- Electoral Ward
- Adeyfield East
- Westminster Constituency
- Hemel Hempstead
Supplier Information
- Number of Suppliers
- 37
- Supplier Names
ABSOLUTE INTERPRETING & TRANSLATIONS
DA LANGUAGES LIMITED TRADING AS DALS
ENABLE2 TRANSLATE LIMITED TRADING AS TRANSLATE ONE
LANGUAGE LINE LIMITED TRADING AS LANGUAGE LINE SOLUTIONS
LANGUAGE LINE LIMITED TRADING AS LANGUAGELINE SOLUTIONS
LINGVO HOUSE TRANSLATION SERVICES
MIGRANT HELP TRADING LIMITED TRADING AS CLEAR VOICE
STOCKPORT INTERPRETING UNIT STOCKPORT METROPOLITAN BOROUGH COUNCIL
SUPREME LINGUISTIC SERVICES T/A PREMIUM LINGUISTIC SERVICES
Further Information
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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