Award

HAC5988 TOWER HAMLETS SINGLE HOMELESS HOSTELS

TOWER HAMLETS

This public procurement record has 2 releases in its history.

Award

14 Oct 2025 at 18:53

Tender

13 Jun 2024 at 01:10

Summary of the contracting process

The London Borough of Tower Hamlets has completed a procurement process titled "HAC5988 Tower Hamlets Single Homeless Hostels," with a focus on social work services with accommodation. This tender encompassed various lots to provide housing-related support services for 341 single homeless people across the Borough, with contracts delivered through five different units. The process featured an open procurement method allowing for competitive tendering across multiple lots, with organisations aimed at providing medium to high support services, as well as complex needs hostels within London, UK. Key dates of signing contracts ranged mostly around September 2024, with some as recent as February 2025. The contracts have a period of 3 years, with possible extensions, indicating flexibility in continuity and sustainability of services.

The opportunities for business growth are significant in this sector, engaging both large organisations and SMEs, such as The Salvation Army Trustee Company and Providence Row Housing Association, which were awarded contracts. The tender offers detailed opportunities for providers to manage housing facilities, offering room for comprehensive service expansion. This contract would be especially appealing to businesses versed in social services, housing support, and community welfare sectors, offering extensive service scope across various accommodation types. Businesses capable of delivering 24/7 support, with a structured workforce and operational flexibility, would find this a lucrative opportunity to enhance their portfolio and make a substantial impact within the community services industry.

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Notice Title

HAC5988 TOWER HAMLETS SINGLE HOMELESS HOSTELS

Notice Description

The London Borough of Tower Hamlets is inviting tenders for the provision of Single homeless Hostels. Integrated Commissioning is seeking to competitively tender five new contracts for the delivery of this housing related support (HRS) services for 341 single homeless people across the Borough. This Tender consist of 5 Lots * Lot 1 Medium-High Support Male Only (Founders House, 123 units) * Lot 2 Medium-High Support Female Only (Riverside House, 60 units) * Lot 3 High-Complex Support Mixed Hostel (minimum of 87 units) Bidder must have own building/buildings to deliver the support service from * Lot 4 CQC Registered Male Only Wet Hostel (minimum of 35 units) Bidder must have own building/buildings to deliver the support service from * Lot 5 Long-stay Mixed Hostel with Support (minimum of 33 units) Bidder must have own building/buildings to deliver the support service from. The contract period is 3 years with three optional 1 yr extensions.

Lot Information

Medium-High Support Male Only

The provider will offer 123 units of supported accommodation for men. The support service will be provided 24 hours a day, seven days a week, for 365 days a year. A core service should be available between the hours of 9 am in the morning until 11 pm in the evening with waking night cover able to respond to emergencies in the evening until 9 am in the morning. There will be a minimum of two staff on shift at any one time across the service. Residents will receive a minimum of 3- 5 flexible hours of support to each week. Out of hours cover will be available to the staff in the support service at times of emergencies.

Renewal: 36 months with the option to extend for up to an additional 36 months in three increments of 12 months (36 months + 12 months + 12 months + 12 months).

Lot 2 Medium-High Support Female Only (Riverside Complex)

The provider will offer 60 units of supported accommodation for women. The support service will be provided 24 hours a day, seven days a week, for 365 days a year. A core service should be available between the hours of 9 am in the morning until 11 pm in the evening with waking night cover able to respond to emergencies in the evening until 9 am in the morning. There will be a minimum of two staff on shift at any one time across the service. Residents will receive a minimum of 3-5 flexible hours of support to each week. Out of hours cover will be available to the staff in the support service at times of emergencies

Renewal: 36 months with the option to extend for up to an additional 36 months in three increments of 12 months (36 months + 12 months + 12 months + 12 months).

Lot 3 High-Complex Support Mixed Hostel

The provider will offer a minimum of 87 units of supported accommodation for men and women in a building or buildings identified by the bidder. The support service will be provided 24 hours a day, seven days a week, for 365 days a year. A core service should be available between the hours of 9 am in the morning until 11 pm in the evening with waking night cover able to respond to emergencies in the evening until 9 am in the morning. There will be a minimum of two staff on shift at any one time across the service. Residents will receive a minimum of 3- 5 flexible hours of support to each week. Out of hours cover will be available to the staff in the support service at times of emergencies

Renewal: 36 months with the option to extend for up to an additional 36 months in three increments of 12 months (36 months + 12 months + 12 months + 12 months).

Lot 4 CQC Registered Male Only Wet Hostel

The provider will offer a minimum of 35 units of supported accommodation for men and women in a building or buildings identified by the bidder. The support service will be provided 24 hours a day, seven days a week, for 365 days a year. A core service should be available between the hours of 9 am in the morning until 11 pm in the evening with waking night cover able to respond to emergencies in the evening until 9 am in the morning. There will be a minimum of two staff on shift at any one time across the service. Residents will receive a minimum of 3- 5 flexible hours of support to each week. In addition the service will need to provide 25 enhanced cleaning/ personal care type hours to respond to service user needs Out of hours cover will be available to the staff in the support service at times of emergencies.

Renewal: 36 months with the option to extend for up to an additional 36 months in three increments of 12 months (36 months + 12 months + 12 months + 12 months).

Lot 5 Long-stay Mixed Hostel with Support

The provider will offer a minimum of 33 units of supported accommodation for men and women in a building or buildings identified by the bidder. The support service will be provided 24 hours a day, seven days a week, for 365 days a year. A core service should be available between the hours of 9 am in the morning until 11 pm in the evening with waking night cover able to respond to emergencies in the evening until 9 am in the morning. There will be a minimum of two staff on shift at any one time across the service. Residents will receive a minimum of 3- 5 flexible hours of support to each week. Out of hours cover will be available to the staff in the support service at times of emergencies

Renewal: 36 months with the option to extend for up to an additional 36 months in three increments of 12 months (36 months + 12 months + 12 months + 12 months).

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-046f9a
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/065390-2025
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large, SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

98 - Other community, social and personal services


CPV Codes

85311000 - Social work services with accommodation

98000000 - Other community, social and personal services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£19,466,869 £10M-£100M

Notice Dates

Publication Date
14 Oct 20254 months ago
Submission Deadline
17 Jul 2024Expired
Future Notice Date
Not specified
Award Date
23 Sep 20241 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
TOWER HAMLETS
Contact Name
Ms Morgan Hughes, Ms Phyllis Addo
Contact Email
morgan.hughes@towerhamlets.gov.uk, phyllis.addo@towerhamlets.gov.uk
Contact Phone
+44 2073644099, +44 2073645000

Buyer Location

Locality
LONDON
Postcode
E14 2BG
Post Town
East London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
TLI London, TLI42 Tower Hamlets

Local Authority
Tower Hamlets
Electoral Ward
Whitechapel
Westminster Constituency
Bethnal Green and Stepney

Supplier Information

Number of Suppliers
2
Supplier Names

PROVIDENCE ROW HOUSING ASSOCIATION

THE SALVATION ARMY TRUSTEE

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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