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National Cancer Patient Experience Survey 2025-2029

NHS England

This public procurement record has 2 releases in its history.

Award

31 Jan 2025 at 14:52

Award Notice
Planning

27 Jun 2024 at 16:32

Planning Notice
Summary of the contracting process

The procurement process for the National Cancer Patient Experience Survey 2025-2029, conducted by NHS England, has reached the contract award stage. The contract, classified under CPV code 79311000 (Survey services), involves preparing survey materials, sending and managing questionnaires, and producing outputs for the survey. NHS England, located at 7-8 Wellington Place, Leeds, UK, awarded the contract to Picker Institute Europe. The tender utilised an open procurement method and was awarded on 31 January 2025, valued at £3,050,190. The project is set to primarily operate in Leeds.

This tender presents significant opportunities for businesses specialising in survey services and data management, particularly those experienced with mixed-mode methodologies and enhancing online survey response rates. Companies with innovative methodologies for improving patient feedback and supporting healthcare improvements will find this contract beneficial. Small and medium-sized enterprises (SMEs) with expertise in this sector can leverage this opportunity to showcase their capabilities and contribute to the NHS's cancer care objectives, thereby fostering business growth and establishing long-term partnerships with a prominent healthcare organisation.

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Notice Information

Notice Title

National Cancer Patient Experience Survey 2025-2029

Notice Description

The 2025-2029 contract will include preparation of the survey materials; sending out questionnaires; receiving and managing responses and producing outputs. The survey currently uses a 'mixed mode' methodology. Questionnaires are sent by post and two reminder letters are sent to non-responders. Each letter includes information about how to complete the questionnaire online.<br/><br/>The current survey results are actively used by providers, Cancer Alliances and charities to identify where care is working well and how NHS cancer services across England can be improved. The survey supports the objectives set out in "Achieving world-class cancer outcomes: a strategy for England 2015-2020" and the NHS Long Term Plan Implementation Framework which explains that "Cancer Alliances will need to set out how the plans will address unwarranted variation, improve patient experience, and be supported by appropriate workforce."

Lot Information

Lot 1

The 2025-2029 contract will include preparation of the survey materials; sending out questionnaires; receiving and managing responses and producing outputs. The survey currently uses a 'mixed mode' methodology. Questionnaires are sent by post and two reminder letters are sent to non-responders. Each letter includes information about how to complete the questionnaire online.

The current survey results are actively used by providers, Cancer Alliances and charities to identify where care is working well and how NHS cancer services across England can be improved. The survey supports the objectives set out in "Achieving world-class cancer outcomes: a strategy for England 2015-2020" and the NHS Long Term Plan Implementation Framework which explains that "Cancer Alliances will need to set out how the plans will address unwarranted variation, improve patient experience, and be supported by appropriate workforce."

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-047323
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/003315-2025
Current Stage
Award
All Stages
Planning, Award

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79311000 - Survey services

79311200 - Survey conduction services

Notice Value(s)

Tender Value
£3,000,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£3,050,190 £1M-£10M

Notice Dates

Publication Date
31 Jan 20251 years ago
Submission Deadline
Not specified
Future Notice Date
2 Sep 2024Expired
Award Date
31 Jan 20251 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS England
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEEDS
Postcode
LS1 4AP
Postcode Area
Leeds
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
Not specified
Local Authority
Leeds
Electoral Ward
Hunslet & Riverside
Westminster Constituency
Leeds South

Supplier Information

Number of Suppliers
1
Supplier Name

Picker Institute Europe

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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