Notice Information
Notice Title
Digital Customer Experience -Tender ref EAST0756
Notice Description
Eastlight is interested in implementing an end-to-end digital customer journey solution. The aim is to streamline and enhance our customer interactions through seamless digital. Some of the reasons our customers may reach out to us are as follows: * Finding a home (applications and lettings). * Repairs reporting, diagnostics and appointments including compliance visits such as gas. * Estates management, including proactive communications at block or scheme level. * Contact and case management e.g. complaints, ASB, Damp & Mould. * Tenancy management e.g. tenancy breaches, tenancy reviews and succession. * Payments, including rents, service charges and arrears management. 2. Project Objectives * Implement a comprehensive digital customer journey that covers all touchpoints from initial inquiry to tenancy management and beyond. * Improve customer satisfaction by providing intuitive and user-friendly digital interfaces. * Enhance operational efficiency by automating processes and reducing manual intervention. * Enable better data collection and analysis for improved decision-making and customer insights. * Ensure compliance with industry standards and data protection regulations.
Lot Information
Lot 1
Eastlight is interested in implementing an end-to-end digital customer journey solution. The aim is to streamline and enhance our customer interactions through seamless digital. Some of the reasons our customers may reach out to us are as follows: * Finding a home (applications and lettings). * Repairs reporting, diagnostics and appointments including compliance visits such as gas. * Estates management, including proactive communications at block or scheme level. * Contact and case management e.g. complaints, ASB, Damp & Mould. * Tenancy management e.g. tenancy breaches, tenancy reviews and succession.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-047e42
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/022138-2024
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Restricted procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72000000 - IT services: consulting, software development, Internet and support
Notice Value(s)
- Tender Value
- £162,000 £100K-£500K
- Lots Value
- £162,000 £100K-£500K
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 17 Jul 20241 years ago
- Submission Deadline
- 16 Aug 2024Expired
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Active
- Lots Status
- Active
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- EASTLIGHT COMMUNITY HOMES
- Contact Name
- Mrs Angela Corsan
- Contact Email
- procurement@eastlighthomes.co.uk
- Contact Phone
- +44 3301280330
Buyer Location
- Locality
- BRAINTREE
- Postcode
- CM77 8FG
- Post Town
- Chelmsford
- Country
- England
-
- Major Region (ITL 1)
- TLH East (England)
- Basic Region (ITL 2)
- TLH3 Essex
- Small Region (ITL 3)
- TLH34 Essex Haven Gateway
- Delivery Location
- Not specified
-
- Local Authority
- Braintree
- Electoral Ward
- Braintree Central & Beckers Green
- Westminster Constituency
- Braintree
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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