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Norfolk and Waveney NHS111, CAS and Primary Care Out of Hours Services

NHS Norfolk and Waveney Integrated Care Board

This public procurement record has 1 release in its history.

Award

24 Jul 2024 at 16:53

Award Notice
Summary of the contracting process

This procurement process has been initiated by the NHS Norfolk and Waveney Integrated Care Board (ICB) to manage the provision of NHS111, Clinical Assessment Service (CAS), and Primary Care Out of Hours (OOH) services. The contracting process is in the award stage, utilising the Provider Selection Regime (PSR) Direct Award Process C to maintain service stability. The contract will cover the Norfolk and Waveney region, with significant implications for local health services. Key dates include the standstill period, which begins the day after the publication of the notice, with representations due by midnight on 5th August 2024. The initial contract period will run from 1st April 2025 to 31st March 2027, with an option to extend for a further 12 months, culminating in a total potential value of £56.1 million excluding inflationary adjustments.

For businesses, this tender represents a substantial opportunity in the healthcare sector, particularly for those specialising in urgent care and integrated health services. It caters to firms with expertise in delivering high-quality, innovative healthcare solutions and managing complex service collaborations. The contract's requirements ensure that the provider can enhance urgent care pathways, reduce A&E pressures, and maintain high levels of service accessibility and patient satisfaction. Well-suited businesses for this tender include large healthcare organisations with experience in NHS service delivery, particularly those demonstrating strong capabilities in health service integration and a commitment to social value.

How relevant is this notice?

Notice Information

Notice Title

Norfolk and Waveney NHS111, CAS and Primary Care Out of Hours Services

Notice Description

NHS111, CAS and Primary Care Out of Hours Services

Lot Information

Lot 1

NHS111 aims to ensure patients with an urgent clinical need are assessed and referred to an appropriate service, in a timely manner, by providing health advice and onward referral over the telephone and online. The NHS111 service will deliver a safe and patient focused service that promotes quality and reduces health inequalities. Objectives of the service will include; Achieve nationally and locally mandated KPIs and quality measures. Expedite patient access to appropriate end point services. Provide a CAS that manage high level of clinical validation for lower Acuity Ambulance and ED dispositions. Ensure the Directory of Services (DoS) is maintained in partnership with local system and used to facilitate timely and appropriate levels of care. Provision of Primary Care OOH care in that OOH period. Provision of face to face locations for OOH to see patients. Provision of roving visiting service for patients that require a visit during the OOH period. It is the intention of NHS Norfolk and Waveney ICB to award a contract to the existing service provider following the Provider Selection Regime Direct Award Process C. It should be noted that the PSR Direct Award Process C is being utilised to ensure service stability in the short to medium term in order finalise the future model, particularly in relation to the inclusion of the regional Single Virtual Call Centre (SVCC). It is the longer term intention of Norfolk and Waveney ICB to undertake a Provider Selection Regime (PSR) Competitive Process to formally test the market and implement a longer-term contract. The term of the contract will be for an initial period of 2 years from 1st April 2025 to 31st March 2027, with the option to extend for a further 12 months to 31st March 2028. The approximate lifetime value of the contract (including the extension option period) will be PS56.1m excluding inflationary uplifts.

Options: There is the option to extend the contract for a period of up to 12 months

Procurement Information

This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The standstill period begins on the day after the publication of this notice. Representations by providers must be made to the relevant authority by midnight on 5th August 2024. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-048454
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/023102-2024
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85100000 - Health services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£56,100,000 £10M-£100M

Notice Dates

Publication Date
24 Jul 20242 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
16 Jul 20242 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS Norfolk and Waveney Integrated Care Board
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NORWICH
Postcode
NR1 2DH
Postcode Area
Norwich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH5 Norfolk
Small Region (ITL 3)
TLH51 Norwich and East Norfolk
Delivery Location
TLH1 East Anglia
Local Authority
Norwich
Electoral Ward
Lakenham
Westminster Constituency
Norwich South

Supplier Information

Number of Suppliers
1
Supplier Name

Integrated Care 24

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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