Award

Integrated Urgent Care (including GP Extended Access) Services for West Essex CCG

NHS HERTFORDSHIRE AND WEST ESSEX INTEGRATED CARE BOARD

This public procurement record has 2 releases in its history.

TenderUpdate

06 Aug 2024 at 15:42

AwardUpdate

26 Jul 2024 at 10:17

Summary of the contracting process

The NHS Hertfordshire and West Essex Integrated Care Board (ICB) has announced a contract modification for the Integrated Urgent Care (IUC) Services for West Essex CCG, now incorporating services for Hertfordshire. The contract, which was initially planned for five years with an activated four-year extension, totals a nine-year term effective from April 1, 2019, to March 31, 2028. This modification brings together NHS 111 call handling, NHS 111 online services, Clinical Assessment Services (CAS), and Primary Care Out of Hours (OOH) services under one umbrella, extending the scope to include the Acute In Hours Visiting Service for East and North Hertfordshire patients. The procurement process, which falls under the Health Care Services (Provider Selection Regime) Regulations 2023, has been designed to ensure continuity and integration of urgent care services across the Hertfordshire and West Essex ICB footprint, aligning with regional health transformation goals. Significant dates include the formal modification decision made in September 2023 and the contract modification effective from June 27, 2024, with the adjusted total value set to increase significantly to £126,807,743.

This tender offers substantial growth opportunities for businesses specialising in healthcare services, particularly those with experience in urgent care, clinical assessment, and integrated digital health solutions. Companies capable of providing NHS 111 services, both telephonic and online, as well as those offering robust out-of-hours primary care solutions, would find this opportunity particularly advantageous. By participating in this contract, businesses can contribute to a vital public health initiative, thereby enhancing their portfolio and establishing a strong foothold in the public sector healthcare market within the UK. Suppliers should demonstrate their ability to handle considerable service demands and ensure seamless integration across different healthcare service areas to meet the ICB's comprehensive and transformative service requirements.

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Notice Title

Integrated Urgent Care (including GP Extended Access) Services for West Essex CCG

Notice Description

The IUC service for Hertfordshire and West Essex includes:<br/>* NHS 111 call- handling service, <br/>* NHS 111 on-line service, <br/>* Clinical Assessment Service (CAS), <br/>* Primary Care Out of Hours (OOH) service<br/>The contract will also include the Acute In Hours Visiting Service for East and North Hertfordshire patients.

Lot Information

Lot 1

The IUC service for Hertfordshire and West Essex includes:
* NHS 111 call- handling service,
* NHS 111 on-line service,
* Clinical Assessment Service (CAS),
* Primary Care Out of Hours (OOH) service

The contract will also include the Acute In Hours Visiting Service for East and North Hertfordshire patients.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0484e5
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/024735-2024
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services


CPV Codes

85100000 - Health services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£126,807,743 £100M-£1B

Notice Dates

Publication Date
6 Aug 20241 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
26 Jun 20241 years ago
Contract Period
31 Mar 2019 - 31 Mar 2028 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Not Specified
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
NHS HERTFORDSHIRE AND WEST ESSEX INTEGRATED CARE BOARD
Contact Name
Jayapriya Mani
Contact Email
jayapriya.mani1@nhs.net
Contact Phone
Not specified

Buyer Location

Locality
WELWYN GARDEN CITY
Postcode
AL8 6JL
Post Town
St Albans
Country
England

Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH2 Bedfordshire and Hertfordshire
Small Region (ITL 3)
TLH26 North and East Hertfordshire
Delivery Location
TLH23 Hertfordshire CC

Local Authority
Welwyn Hatfield
Electoral Ward
Handside
Westminster Constituency
Welwyn Hatfield

Supplier Information

Number of Suppliers
1
Supplier Name

HUC

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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                "description": "The following information supplements and/or supersedes the text within the modification notice reference 2024/S 000-023355:II 2.7) Justification for duration and VII.1.5) Justification for duration These boxes were completed in error. The contract is not a framework agreement and the term of the contract is 9 years as originally advertised (comprising an initial 5 year term plus 4 year extension option which has been activated).IV.2.1) Contract award notice concerning this contract The link in the modification notice was to the contract notice instead of the contract award notice. The contract award notice reference number is 2018/S 216-494411VII.2.2) Reasons for modification. The ICB does not consider that the need for modification was brought about by circumstances which a diligent contracting authority/entity could not foresee. This option was selected in error as the remaining text in this section made clear.The ICB considers that the modification is permitted pursuant to the Health Care Services (Provider Selection Regime) Regulations 2023 under regulation 13(1)(a). The ICB provides further detail supplementing that contained in the modification notice as follows:The ICB considers that the modification enables continuity of service provision for the Integrated Urgent Care service which is integral to supporting the delivery of system wide urgent care priorities. The modification also aligns to the option set out in the initial procurement for Hertfordshire IUC services to be incorporated into the West Essex IUC contract ensuring the ICB acts transparently, fairly and proportionately. The ICB considers that the modification is permitted pursuant to the Health Care Services (Provider Selection Regime) Regulations 2023 under regulation 13(1)(a) i.e. on the basis that the possibility of modifying the contract to incorporate service provision in Hertfordshire was clearly and unambiguously provided for in the contract documents.Specifically the Contract Notice (reference 2018/S 135-308364) published to advertise the original contract explained that the contracting authority could bring in additional optional services including by incorporating the provision of integrated urgent care services for both Herts Valley and East and North Herts CCGs in order to support a consistent service across the Hertfordshire and West Essex Sustainability and Transformation Partnership Footprint. The effect of the modification is to bring about a single contract for IUC services across the Hertfordshire and West Essex ICB footprint, which aligns with the Hertfordshire and West Essex sustainability and transformation partnership footprint. Additional information about the modification was provided in the invitation to tender at paragraph 1.1 and supplementary document 1 published in the original procurement and further details about the sustainability and transformation partnership footprint in section 1.3.1 of the specification published in the procurement. Tenderers in the procurement for the contract were also required to respond to a question addressing the incorporation of the IUC service in Hertfordshire into the contract and identifying opportunities to achieve system benefits by doing so. These documents explained amongst other things, the points in time at which the modification could take effect and the nature of the Hertfordshire area and IUCS service within the Hertfordshire area. Accordingly, the ICB considers that it was permitted to modify the contract in accordance with regulation 13 of the Health Care Services (Provider Selection Regime) Regulations 2023 for the reasons set out above.VII.2.3) Increase in price.Updated total contract value before the modifications (taking into account possible earlier contract modifications, price adaptions and average inflation)Value excluding VAT: PS52,570,762"
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