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Customer Relationship & Online Engagement Tools

Senedd Cymru / Welsh Parliament

This public procurement record has 1 release in its history.

Tender

02 Aug 2024 at 13:42

Tender Notice
Summary of the contracting process

Senedd Cymru / Welsh Parliament is currently in the tender stage of a procurement process for the provision, installation, and support of a Customer Relationship Management (CRM) and Online Engagement Tool (OET). This contract, valued at £490,000, falls within the IT services category, specifically consulting, software development, internet, and support. The procurement is being carried out through a restricted procedure method and is expected to run for 5 years with an option to extend for an additional 2 years. Key dates include a tender submission deadline of 3rd September 2024 and the second stage invitation date of 13th September 2024. The project will be based in Cardiff and aims to improve public engagement and operational efficiency for the Welsh Parliament.

This tender presents significant opportunities for businesses specialising in cloud-based CRM and OET solutions. Companies with expertise in IT services, particularly those experienced in implementing and maintaining CRM systems, will find this contract an excellent avenue for growth. Businesses capable of offering innovative engagement tools and enhancing public participation methods are particularly well-suited to compete. Smaller enterprises and start-ups equipped with scalable and flexible solutions that can cater to the diverse needs of the Welsh Parliament's engagement strategies are also encouraged to participate, fostering potential long-term business relationships and visibility in the public sector.

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Notice Information

Notice Title

Customer Relationship & Online Engagement Tools

Notice Description

The Senedd is looking to put a contract in place for the supply, installation, and ongoing support of a Customer Relationship Management (CRM) & Online Engagement Tool (OET). The contract will be for a 5 year period, with the option to extend for a further 2 years.

Lot Information

Lot 1

The Senedd is looking to put a contract in place for the supply, installation, and ongoing support of a Customer Relation Management (CRM) & Online Engagement Tool (OET). We are seeking solutions that are cloud based, without any requirement to install software on individual machines. The CRM system will be used to improve the customer experience, improve the efficiency of reporting on Key Performance Indicators (KPIs), as a basis for meaningful engagement for future interactions and analysed to inform engagement strategies. We are looking to expand our use of online engagement tools and crowdsourcing by exploring solutions which make participation as accessible and engaging as possible to Welsh citizens. The solution must operate efficiently, to enable the Senedd to enhance the scope and scale of participation with internal and external stakeholders, thus improving the quality and quantity of citizen engagement. We are seeking solutions that are flexible enough to be utilised across the Commission through future phases.

Renewal: Option to extend for a further 2 year period

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04872e
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/024310-2024
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£490,000 £100K-£500K
Lots Value
£490,000 £100K-£500K
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
2 Aug 20242 years ago
Submission Deadline
3 Sep 2024Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
2029

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Senedd Cymru / Welsh Parliament
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CARDIFF
Postcode
CF99 1SN
Postcode Area
Cardiff
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL52 Cardiff and Vale of Glamorgan
Delivery Location
TLL Wales
Local Authority
Cardiff
Electoral Ward
Butetown
Westminster Constituency
Cardiff South and Penarth

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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