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Service User and Lived Experience Engagement

Norfolk County Council

This public procurement record has 2 releases in its history.

Award

03 Oct 2024 at 14:51

Award Notice
Tender

07 Aug 2024 at 12:05

Tender Notice
Summary of the contracting process

Norfolk County Council has awarded a contract entitled "Service User and Lived Experience Engagement" in the health and social work services category. The procurement process, handled via an open procedure, culminated in an active contract worth £341,000 being signed on October 1, 2024. The project aims to incorporate the voices of service users and those with lived experiences into the design and delivery of interventions, aligning with the National Drug Strategy 2021: From Harm to Hope. The contract locations cover regions UKH17, UKH16, and UKH15, utilising guidelines in compliance with the Public Contracts Regulations 2015.

This procurement offers substantial business growth potential, especially for organisations experienced in health and social work services. Engaging in this initiative can enhance a company’s portfolio by contributing to a meaningful cause that aims to improve recovery services for individuals affected by drug and alcohol use. Businesses adept in providing guidance and counselling services would be exceptionally suited to compete, bringing their expertise to support Norfolk's Lived Experience led recovery community. The focus on lived experience underlines a significant demand for empathetic and community-oriented service delivery.

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Notice Information

Notice Title

Service User and Lived Experience Engagement

Notice Description

Norfolk County Council has awarded a contract for a new service to identify service development needs. Service user and lived experience engagement is one of the major steps to collect evidence that helps to broaden and improve service delivery. The National Drug Strategy 2021: From Harm to Hope, clearly states the vital importance of having the voices of those using our treatment services, those not yet engaged and their friends and family. Involving the voice of lived experience will ensure that the services and interventions being offered are helpful and support people to succeed in their recovery from drugs and/or alcohol.

Lot Information

Lot 1

The National Drug Strategy 2021: From Harm to Hope clearly states the vital importance of having the voices of those using our treatment services, those not yet engaged and their friends and family. Involving the voice of lived experience will ensure that the services and interventions being offered are helpful and support people to succeed in their recovery from drugs and/or alcohol. This is for a new service to identify service development needs. Service user and lived experience engagement is one of the major steps to collect evidence that helps to broaden and improve service delivery. The best people to do this are those currently using services, those in recovery, those who have disengaged and those not yet in active treatment (treatment naive). This scope of work will directly facilitate future service design.The key aims of the service are to;* Bring the voice of lived experience to the work of NDAP and the wider system, influencing decision making across all levels* Support the growth and development of Norfolk's Lived Experience led recovery community

Renewal: The contract may be extended by 2 further years, subject to funding and satisfactory performance.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04886f
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/031742-2024
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85000000 - Health and social work services

85312300 - Guidance and counselling services

Notice Value(s)

Tender Value
£360,000 £100K-£500K
Lots Value
£360,000 £100K-£500K
Awards Value
Not specified
Contracts Value
£341,000 £100K-£500K

Notice Dates

Publication Date
3 Oct 20241 years ago
Submission Deadline
9 Sep 2024Expired
Future Notice Date
Not specified
Award Date
1 Oct 20241 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Norfolk County Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NORWICH
Postcode
NR1 1DH
Postcode Area
Norwich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH5 Norfolk
Small Region (ITL 3)
TLH51 Norwich and East Norfolk
Delivery Location
TLH15 Norwich and East Norfolk, TLH16 North and West Norfolk, TLH17 Breckland and South Norfolk
Local Authority
Norwich
Electoral Ward
Thorpe Hamlet
Westminster Constituency
Norwich South

Supplier Information

Number of Suppliers
1
Supplier Name

Together for Mental Wellbeing Support Services Ltd

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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