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Approved Doctors Information System Support and Maintenance

Maritime and Coastguard Agency

This public procurement record has 3 releases in its history.

Award

14 Jul 2025 at 15:23

Award Notice
Award

14 Jul 2025 at 15:15

Award Notice
Tender

08 Aug 2024 at 17:25

Tender Notice
Summary of the contracting process

The Maritime and Coastguard Agency (MCA), based in Southampton, UK, has recently engaged in procurement activities to secure support and maintenance for their IT systems, specifically the Approved Doctors Information System (ADIS) and Short Course Database (SCDB). The procurement process, identified by the tag "tender", was initiated through an open procedure under PCR 2015, signalling a transparent and competitive approach. Key dates include the contract signing for "Approved Doctors Information System Support and Maintenance" on 16 June 2025, with the contract status currently active. The industry focus is on system maintenance services, with Professional Data Management Services Limited securing the award for the ADIS project and CATAPULT CX LIMITED being awarded the SCDB project. The total contract value is approximately £963,618, emphasising the sizeable opportunity presented by this procurement.

For businesses in the IT sector, especially those focused on system maintenance and managed services, these contracts offer substantial opportunities for growth and exposure within the government procurement landscape. SMEs, in particular, could find this beneficial, as evidenced by the active participation and award of contracts to smaller firms like Professional Data Management Services Limited and CATAPULT CX LIMITED. Companies capable of providing comprehensive system support, including debugging, diagnostics, and proactive maintenance, are well-suited to compete for such contracts. The emphasis on maintaining high technical knowledge and meeting strict resolution times caters to businesses with a robust service track record in managing and supporting complex IT systems.

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Notice Information

Notice Title

Approved Doctors Information System Support and Maintenance

Notice Description

Support and maintenance services.

Lot Information

LOT 1: IT Managed Service for the MCA's Approved Doctors' Information System (ADIS)

The MCA undertook an open tender procedure under PCR 2015 for the following requirement: A fully Managed Service for Approved Doctors Information System for Maritime and Coastguard Agency staff to provide support for, but not limited to: * Day-to-Day application operational support in running the client application. o Incident Management o Problem Management o Change Management o Service Requests. o Maintenance * Support in debugging and diagnostics relating to third party integrations. * Minor updates to support third party or system API changes where required * Bug fixing application functionality. * Application of applicable security patches * All proactive maintenance required to keep the application healthy and available. * Meet agreed target resolution times. * Cloud health & monitoring to ensure the backups are working and are viable. * Security vulnerability patching, as per vendor guidance. * System upgrades / updates will be aligned to feature delivery. * Major Components will not be more than one year out of date. To gain, and maintain, a high level of technical knowledge of the MCA ADIS system Portal to provide excellent customer service to MCA.

Renewal: Contract length is 2 +1. Renewals would be required after year 2 if the extension option is not considered.

LOT 2: IT Managed Service for the MCA's Short Course Data Base (SCDB)

4.1 A fully Managed Service for the SCDB for Maritime and Coastguard Agency staff to provide support for, but not limited to: * Day-to-Day application operational support in running the client application. o Incident Management o Problem Management o Change Management o Service Requests. o Maintenance * Support in debugging and diagnostics relating to third party integrations. * Minor updates to support third party or system API changes where required * Bug fixing application functionality. * Application of applicable security patches * All proactive maintenance required to keep the application healthy and available. * Meet agreed target resolution times. * Cloud health & monitoring to ensure the backups are working and are viable. * Security vulnerability patching, as per vendor guidance. * System upgrades / updates will be aligned to feature delivery. * Major Components will not be more than one year out of date. Additional information: Lot value identified is based on the following provision 2 year contract ,1 year extension: and allowance of Continuous improvement across the 3 year period

Renewal: Contract length is 2 +1. Renewals would be required after year 2 if the extension option is not considered.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-048920
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/039699-2025
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

50 - Repair and maintenance services

CPV Codes

50324100 - System maintenance services

Notice Value(s)

Tender Value
£963,618 £500K-£1M
Lots Value
£963,618 £500K-£1M
Awards Value
Not specified
Contracts Value
£280,758 £100K-£500K

Notice Dates

Publication Date
14 Jul 20251 years ago
Submission Deadline
9 Sep 2024Expired
Future Notice Date
Not specified
Award Date
16 Jun 20251 years ago
Contract Period
Not specified - Not specified
Recurrence
01/08/26

Notice Status

Tender Status
Complete
Lots Status
Active, Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Maritime and Coastguard Agency
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SOUTHAMPTON
Postcode
SO15 1EG
Postcode Area
Southampton
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ32 Southampton
Delivery Location
Not specified
Local Authority
Southampton
Electoral Ward
Banister & Polygon
Westminster Constituency
Southampton Itchen

Supplier Information

Number of Suppliers
2
Supplier Names

CATAPULT CX LIMITED

Professional Data Management Services Limited

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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