Notice Information
Notice Title
Approved Doctors Information System Support and Maintenance
Notice Description
Support and maintenance services.
Lot Information
LOT 1: IT Managed Service for the MCA's Approved Doctors' Information System (ADIS)
The MCA undertook an open tender procedure under PCR 2015 for the following requirement: A fully Managed Service for Approved Doctors Information System for Maritime and Coastguard Agency staff to provide support for, but not limited to: * Day-to-Day application operational support in running the client application. o Incident Management o Problem Management o Change Management o Service Requests. o Maintenance * Support in debugging and diagnostics relating to third party integrations. * Minor updates to support third party or system API changes where required * Bug fixing application functionality. * Application of applicable security patches * All proactive maintenance required to keep the application healthy and available. * Meet agreed target resolution times. * Cloud health & monitoring to ensure the backups are working and are viable. * Security vulnerability patching, as per vendor guidance. * System upgrades / updates will be aligned to feature delivery. * Major Components will not be more than one year out of date. To gain, and maintain, a high level of technical knowledge of the MCA ADIS system Portal to provide excellent customer service to MCA.
Renewal: Contract length is 2 +1. Renewals would be required after year 2 if the extension option is not considered.
LOT 2: IT Managed Service for the MCA's Short Course Data Base (SCDB)4.1 A fully Managed Service for the SCDB for Maritime and Coastguard Agency staff to provide support for, but not limited to: * Day-to-Day application operational support in running the client application. o Incident Management o Problem Management o Change Management o Service Requests. o Maintenance * Support in debugging and diagnostics relating to third party integrations. * Minor updates to support third party or system API changes where required * Bug fixing application functionality. * Application of applicable security patches * All proactive maintenance required to keep the application healthy and available. * Meet agreed target resolution times. * Cloud health & monitoring to ensure the backups are working and are viable. * Security vulnerability patching, as per vendor guidance. * System upgrades / updates will be aligned to feature delivery. * Major Components will not be more than one year out of date. Additional information: Lot value identified is based on the following provision 2 year contract ,1 year extension: and allowance of Continuous improvement across the 3 year period
Renewal: Contract length is 2 +1. Renewals would be required after year 2 if the extension option is not considered.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-048920
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/039699-2025
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
50 - Repair and maintenance services
-
- CPV Codes
50324100 - System maintenance services
Notice Value(s)
- Tender Value
- £963,618 £500K-£1M
- Lots Value
- £963,618 £500K-£1M
- Awards Value
- Not specified
- Contracts Value
- £280,758 £100K-£500K
Notice Dates
- Publication Date
- 14 Jul 20257 months ago
- Submission Deadline
- 9 Sep 2024Expired
- Future Notice Date
- Not specified
- Award Date
- 15 Jun 20258 months ago
- Contract Period
- Not specified - Not specified
- Recurrence
- 01/08/26
Notice Status
- Tender Status
- Complete
- Lots Status
- Active, Cancelled
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- MARITIME AND COASTGUARD AGENCY
- Contact Name
- Richard Skeats
- Contact Email
- contracts@mcga.gov.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- SOUTHAMPTON
- Postcode
- SO15 1EG
- Post Town
- Southampton
- Country
- England
-
- Major Region (ITL 1)
- TLJ South East (England)
- Basic Region (ITL 2)
- TLJ3 Hampshire and Isle of Wight
- Small Region (ITL 3)
- TLJ32 Southampton
- Delivery Location
- Not specified
-
- Local Authority
- Southampton
- Electoral Ward
- Banister & Polygon
- Westminster Constituency
- Southampton Itchen
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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