Planning

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UHB CRM Solution - Market Engagement

UNIVERSITY HOSPITALS BIRMINGHAM NHS FOUNDATION TRUST

This public procurement record has 1 release in its history.

Planning

20 Aug 2024 at 14:30

Planning Notice
Summary of the contracting process

University Hospitals Birmingham NHS Foundation Trust (UHB) has released a Prior Information Notice for a Customer Relationship Management (CRM) solution under a planning stage. The trust, which is one of the largest teaching hospital Trusts in England and the West Midlands, is looking to implement this solution at its multiple locations including Birmingham and Solihull. This procurement falls under the industry category of "Customer Relation Management software package" and targets suppliers who can provide goods. Interested suppliers are required to respond to the market engagement exercise via the Health Family Single eCommercial System Portal (Atamis) by 16:00 on Tuesday, 17th September 2024. Key dates to note include future communication on 29th October 2024. The primary location for the procurement is the UKG region.

This tender presents significant business growth opportunities, especially for software vendors specialising in customer relationship management systems. Small and medium-sized enterprises (SMEs) with capabilities in delivering scalable and secure CRM solutions will find this tender particularly aligned with their offerings. The large-scale implementation across various hospital units also indicates a substantial contract value, making it a lucrative project for businesses in the healthcare technology sector. Companies with previous experience in providing solutions to NHS trusts or similar large healthcare organisations would be well-suited to compete for this contract, leveraging their expertise to meet UHB’s extensive operational requirements.

How relevant is this notice?

Notice Information

Notice Title

UHB CRM Solution - Market Engagement

Notice Description

University Hospitals Birmingham NHS Foundation Trust (UHB) is one of the largest teaching hospital Trusts in England and the West Midlands, serving a regional, national, and international population. It includes Birmingham Heartlands Hospital, Birmingham Chest Clinic, Good Hope Hospital, the Queen Elizabeth Hospital Birmingham, Solihull Hospital, and various Community Services. We also run several smaller satellite units, allowing people to be treated as close to home as possible.<br/>As an NHS organisation, UHB will see and treat more than 2.2 million people every year across our sites UHB currently employs over 25,000 members of staff and we are committed to investing in their development and their health and wellbeing.

Lot Information

Lot 1

This Prior Information Notice (PIN) outlines the requirements for a Customer Relationship Management (CRM) solution to be implemented by Health Innovation West Midlands at University Hospitals Birmingham NHS Foundation Trust (UHB) located in Birmingham and Solihull, England.

Requirements are further detailed within the Briefing Note document that can be found on the Atamis Procurement portal (see information listed below within additional information on how to access this).

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-049234
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/026523-2024
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48445000 - Customer Relation Management software package

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
20 Aug 20241 years ago
Submission Deadline
Not specified
Future Notice Date
29 Oct 2024Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
UNIVERSITY HOSPITALS BIRMINGHAM NHS FOUNDATION TRUST
Contact Name
Abdul Alim
Contact Email
abdul.alim@uhb.nhs.uk
Contact Phone
Not specified

Buyer Location

Locality
BIRMINGHAM
Postcode
B15 2GW
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
TLG West Midlands (England)
Local Authority
Birmingham
Electoral Ward
Edgbaston
Westminster Constituency
Birmingham Edgbaston

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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