Tender

Realtime Customer Contact

ANGLIAN WATER SERVICES

  • Contract Timeline

    Publication Date

    27th September 2024 07:37:59 AM

    Tender Deadline

    31st October 2024 23:00:00 PM   32 days remaining

  • Contract Summary

    Anglian Water Services Ltd (Anglian Water) is undertaking a Procurement Exercise to assess Bidders for the provision of Real time customer contact and associated activities to improve resilience and adapt to technological changes as set out in the specification and draft contract documentation. The scope will cover a proportion of inbound telephony channels and outbound dialler (in addition WhatsApp and Live chat) negating the need for onshore resource post 4pm weekdays and during weekends.  All workstreams contained within the contract will require judgement based thinking at different levels of complexity.  For further information regarding this sourcing event please refer to the Bidder RFI/RFP Guidance document that is attached to the scanmarket event.

  • Contract Details

    Open Contracting ID

    ocds-h6vhtk-04a35e

    Publication Source

    Find a Tender Service

    Procurement Stage

    Tender

    Procurement Method

    Selective

    Procurement Method Details

    Negotiated Procedure With Prior Call For Competition

    Procurement Category

    Services

    Tender Suitability

    Framework / DPS

  • Contract Classification

    CPV Code(s)

    75100000

    CPV Division(s)

    75 - Administration, defence and social security services

  • Awarding Authority

    ANGLIAN WATER SERVICES

    Buyer Name

    Rebecca Longman

    Buyer Email

    rlongman@anglianwater.co.uk

    Buyer Phone

    Buyer Address

    Lancaster House Lancaster Way,Ermine Business Park

    HUNTINGDON

    PE296XU

    United Kingdom

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