Planning

Horizon Services Multi-Sourcing - Application Support & Third/Fourth Line Support Services

POST OFFICE LIMITED

This public procurement record has 1 release in its history.

Planning

11 Oct 2024 at 15:08

Summary of the contracting process

Post Office Limited is in the planning stage for a tender titled "Horizon Services Multi-Sourcing - Application Support & Third/Fourth Line Support Services". This procurement falls under the industry category "IT services: consulting, software development, Internet and support" (CPV code 72000000). The tender is valued at £45,000,000 and aims to secure application support services, including third and fourth line support, incident and problem management, and Oracle database administration. The procurement process is set to begin with suppliers required to register their interest and sign a standard POL NDA. Detailed communication regarding future notices is planned for 1st June 2026, encompassing services to be delivered across the UK.

This tender provides significant opportunities for companies specialising in IT services, particularly those with expertise in application support, software development, and database administration. Businesses experienced in managing complex software systems, like Java-based applications, and dealing with incident and problem resolution would be well-suited to compete. With a substantial contract value and a clear scope for ongoing support and development, participating in this tender could drive substantial business growth for qualified IT service providers.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Notice Title

Horizon Services Multi-Sourcing - Application Support & Third/Fourth Line Support Services

Notice Description

Horizon Application Support including Third and Fourth Line Support Services.

Lot Information

Lot 1

Post Office are seeking a supplier to execute Horizon application support and ongoing development. Some of the key activities involved include Horizon application third and fourth line software support and fix, Incident & Problem Management, manage the development, change cycle and testing for codebase supporting Horizon (primarily Java), Oracle database support and administration and investigation and resolution of new software incidents within branch and/or central Horizon infrastructure

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04ab7f
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/032866-2024
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£45,000,000 £10M-£100M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
11 Oct 20241 years ago
Submission Deadline
Not specified
Future Notice Date
31 May 20264 months to go
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
POST OFFICE LIMITED
Contact Name
Not specified
Contact Email
procurement@postoffice.co.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
EC2V 7ER
Post Town
Central London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified

Local Authority
City of London
Electoral Ward
Bassishaw
Westminster Constituency
Cities of London and Westminster

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-04ab7f-2024-10-11T16:08:17+01:00",
    "date": "2024-10-11T16:08:17+01:00",
    "ocid": "ocds-h6vhtk-04ab7f",
    "description": "Suppliers will be required to register their interest and sign a standard POL NDA (unamended) before they are granted access to more information.",
    "initiationType": "tender",
    "tender": {
        "id": "ocds-h6vhtk-04ab7f",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "title": "Horizon Services Multi-Sourcing - Application Support & Third/Fourth Line Support Services",
        "status": "planned",
        "classification": {
            "scheme": "CPV",
            "id": "72000000",
            "description": "IT services: consulting, software development, Internet and support"
        },
        "mainProcurementCategory": "services",
        "description": "Horizon Application Support including Third and Fourth Line Support Services.",
        "value": {
            "amount": 45000000,
            "currency": "GBP"
        },
        "lots": [
            {
                "id": "1",
                "description": "Post Office are seeking a supplier to execute Horizon application support and ongoing development. Some of the key activities involved include Horizon application third and fourth line software support and fix, Incident & Problem Management, manage the development, change cycle and testing for codebase supporting Horizon (primarily Java), Oracle database support and administration and investigation and resolution of new software incidents within branch and/or central Horizon infrastructure",
                "status": "planned"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "UK"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "communication": {
            "futureNoticeDate": "2026-06-01T00:00:00+01:00"
        },
        "participationFees": [
            {
                "id": "1",
                "type": [
                    "document"
                ]
            }
        ]
    },
    "parties": [
        {
            "id": "GB-COH-02154540",
            "name": "Post Office Limited",
            "identifier": {
                "legalName": "Post Office Limited",
                "id": "02154540",
                "scheme": "GB-COH"
            },
            "address": {
                "streetAddress": "100 Wood Street",
                "locality": "London",
                "region": "UKI",
                "postalCode": "EC2V 7ER",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "email": "procurement@postoffice.co.uk",
                "url": "http://redirect.transaxions.com/events/QPt6t"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.postoffice.co.uk/",
                "classifications": [
                    {
                        "scheme": "TED_CA_TYPE",
                        "id": "BODY_PUBLIC",
                        "description": "Body governed by public law"
                    },
                    {
                        "scheme": "COFOG",
                        "id": "01",
                        "description": "General public services"
                    }
                ]
            }
        }
    ],
    "buyer": {
        "id": "GB-COH-02154540",
        "name": "Post Office Limited"
    },
    "language": "en"
}